We had a fantastic experience working with Wayne. He helped us implement our Work Health and Safety policies and documentation, as well as guided us through using our new technology platform. Wayne... See more
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Scott was absolutely amazing. Well on time ( early even better). Explained everything well. Let us ask questions and go back if we didn't understand and re explain. super friendly, awesome guy. Than... See more
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I have just dealt with Penny Crittall on an employee redundancy for one of our clients. Penny was prompt, professional and showed great care to make sure we got the best result. It was a complex area... See more
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Information relevant to my business Mitchell and George, our presenters clearly know their work and enjoyed delivering it to my team Content very relevant and applicable to my business My team were... See more
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Company details
- Human Resource Consulting
- Business and IT Consulting Agency
- Employment Consultant
- Legal Services
- Occupational Safety and Health
- Software Company
About Peninsula AU
Written by the company
Peninsula is one of the largest providers of Workplace Relations and Health and Safety services in Australia. Today, we proudly service 30,500 small to medium businesses, which are the backbone of the Australian economy. We have revolutionised the way business owners access help with employee relations, wage information, and WHS challenges with our 24/7 advice line.
24/7 advice
When you need instant answers to challenging situations so you can make an informed decision, it can be frustrating to have to wait until the next business day to talk to someone. Whether you’re struggling with an employee dispute or a risk assessment, get the support you need – whenever you need it with our 24/7 advice line.
HR documentation
Allow Australia’s leading employment relations specialists to craft your HR paperwork. That’s your policies, employee handbooks, disciplinary letters, and much more – all sorted for you.
Health & safety support
Remove risks from your workplace with expert advice and ongoing support. Minimise the chance of accidents, injuries, and claims and enhance the safety of your workplace with in-person audits, risk assessment guidance, and more.
Legal protection
Know you’re protected against the most common tribunal claims with start-to-finish legal support.
About Peninsula Australia
Peninsula Australia (formerly Employsure) has been providing professional services to small and medium sized businesses across Australia since 2012. We started small ourselves, so, although we've grown over the years, our values remain the same. We know the challenges Australian small businesses face and the ongoing support they need because we are still a small business at heart. Today our services go beyond HR and employment relations to cover health and safety management, compliance, legal representation for workplace claims, and much more besides. Whatever we do, the service is always provided by a handpicked team of experts, so you can be sure you're getting the best from the best.
Contact info
180 Thomas Street,, 2000, Sydney, Australia
- 1300 651 415
- client.experience@peninsula.com.au
- peninsulagrouplimited.com.au
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mitch came out to see me and walked me…
Mitch came out to see me and walked me through the requirements of my business in a friendly and helpful way. He was great at dealing with the interruptions caused by my busy small business, where we had to have the meeting while I also served customers and answered the phone. He was realistic about my requirements and very good at explaining everything he was doing and what we need to do going forward.
July 14, 2026
Unprompted review
Reply from Peninsula AU
Hi Coastal Grooming,
Thank you for your fantastic feedback.
We're pleased to hear that Mitch took the time to guide you through your business requirements in a friendly and approachable manner. Running a busy small business comes with plenty of demands, so it's great to know he was able to adapt to the interruptions while ensuring you received the support and information you needed. We're delighted that his practical advice and clear explanations gave you confidence in understanding your obligations and the next steps moving forward.
We truly appreciate your kind words and look forward to continuing to support your business.
Kind regards,
Jemima @ Peninsula
We engaged Peninsula’s face-to-face…
We engaged Peninsula’s face-to-face team to conduct a workplace investigation and support us through the subsequent disciplinary process.
Kethmi Hirimuthugoda was the consultant allocated for us, and we are immensely grateful for her professionalism, guidance and support throughout the process. She handled the matter with care, provided clear and practical advice, and helped us navigate a complex situation with confidence.
We highly recommend Kethmi and sincerely appreciate the assistance she provided.
July 10, 2026
Unprompted review
Reply from Peninsula AU
Hi Chamika,
Thank you for sharing your experience.
We're delighted to hear that Kethmi provided such professional guidance and support throughout your workplace investigation and disciplinary process. Navigating complex employee matters can be challenging, so it's wonderful to know that her clear advice, thoughtful approach, and expertise helped you manage the situation with confidence. We truly appreciate your recommendation and kind words, and we'll be sure to pass your feedback on to Kethmi.
We look forward to continuing to support your business whenever you need us.
Warm regards,
Jemima @ Peninsula
Peninsula Face2face team
Grace Walker is our go-to person for grievance matters. She is always supportive, responsive, and provides practical advice whenever we need assistance. She also conducted our workplace culture review, offering valuable feedback and recommendations that have helped us improve our workplace environment.
June 15, 2026
Unprompted review
Reply from Peninsula AU
Hi Cbondo,
Thank you for your wonderful feedback.
We're delighted to hear that Grace has become a trusted source of support for your business. Her commitment to providing timely, practical guidance on workplace matters, along with her insights during your workplace culture review, reflects the level of service we strive to deliver. It's fantastic to know her recommendations have helped strengthen your workplace environment.
We truly appreciate your kind words and look forward to continuing to support you and your team.
Kind regards,
Jemima @ Peninsula
Terrible service
Terrible service. Paid a premium for priority client service, spoke to 6 different people in the onboarding process. Had zooms cancelled without any communication and response was a system crash!
must be paid a lot to negotiate to keep clients onboard when they try and get out of the agreement due to false misrepresentation.
Taking legal action as we speak
August 5, 2026
Unprompted review
Reply from Peninsula AU
Hi Sam,
Thank you for taking the time to share your feedback.
We're disappointed to hear about your experience, particularly regarding the onboarding process, communication around scheduled meetings, and your concerns about the representations made during your engagement with Peninsula. This does not reflect the level of service we aim to provide to our clients.
We take concerns such as these seriously and would like the opportunity to review the circumstances you have described and better understand your experience.
A member of our team will be reaching out to you directly to discuss your feedback further and investigate the matters you have raised.
Kind regards,
Peninsula AU Team
my conversation with Rebecca Vernon was…
my conversation with Rebecca Vernon was clear and concise and made me feel like you guys were there to help us. we were given advice that made sense on how to keep moving forward. the whole process prior to this it seemed like the employee was the priority not us
July 12, 2026
Unprompted review
Reply from Peninsula AU
Hi John,
Thank you for sharing your experience.
We're pleased to hear that Rebecca provided clear, practical guidance and made you feel supported throughout the conversation. It's great to know the advice helped you feel confident about the next steps and navigating the situation ahead. We appreciate your feedback and are committed to helping employers find balanced, effective solutions when workplace challenges arise.
Thank you for choosing Peninsula, and we look forward to continuing to support your business.
Kind regards,
Jemima @ Peninsula
Carherine is outstanding
Carherine was very good in helping me understanding what I need to protect my business from doing the right things for my staff (pay rate, break, employment contract) and following current requirements and thouroughly explained.
She is 10/10
July 8, 2026
Unprompted review
Reply from Peninsula AU
Hi Kevin,
Thank you for your wonderful feedback.
We're delighted to hear that Catherine took the time to clearly explain your obligations as an employer and provide guidance on important areas such as pay rates, breaks, and employment contracts. It's great to know her knowledge and thorough approach gave you the confidence to make informed decisions for your business and your team.
We truly appreciate your kind words and your 10/10 rating, and we'll be sure to pass your compliments on to Catherine.
Warm regards,
Jemima @ Peninsula
Scott was awesome
Scott was awesome. Made what is typically a nightmare for small business super easy and seamless. Looking forward to our continued working relationship!
July 8, 2026
Unprompted review
Reply from Peninsula AU
Hi Nick,
Thank you for the wonderful feedback.
We're thrilled to hear that Scott made the process straightforward and stress-free for your business. Providing clear, practical support is exactly what we aim for, and it's great to know Scott delivered such a positive experience.
We truly appreciate your kind words and look forward to building a long and successful working relationship with you.
Kind regards,
Jemima @ Peninsula
Employment Fairwork Support
I was very impressed with the level of professionalism and guidance we received from Ebony. Her support and education for myself and my small business manager was exceptional. Ebony's knowledge helped us handle and remove a staff member with vindictive and untruthful behaviour.
July 7, 2026
Unprompted review
Reply from Peninsula AU
Hi Colly,
Thank you for sharing your experience.
We're delighted to hear that Ebony provided such a high level of support, professionalism, and practical guidance. It's wonderful to know that her expertise helped you and your manager navigate a challenging employment matter with confidence. We truly appreciate your kind feedback and will be sure to pass your compliments on to Ebony.
We look forward to continuing to support your business in the future.
Warm regards,
Jemima @ Peninsula
competent and professional
Ellen was very professional and knowledgeable providing relevant information and setting up contract reviews. She also proposed various meetings with other team members to address staffing matters and provide additional training. Very happy with the meeting today.
July 7, 2026
Unprompted review
Reply from Peninsula AU
Hi JZ,
Thank you for your fantastic feedback.
We're delighted to hear that Ellen provided knowledgeable and professional support throughout your meeting. It's great to know that the information, contract review arrangements, and additional recommendations for staffing support and training were valuable to you.
We appreciate your kind words and look forward to continuing to assist you and your business.
Kind regards,
Jemima @ Peninsula
I had a great experience with Barry
I had a great experience with Barry. he provide very useful information and forms to us. thank you once more
July 1, 2026
Unprompted review
Reply from Peninsula AU
Hi Ana,
Thank you for your wonderful feedback.
We're thrilled to hear that Barry provided helpful information and the resources you needed. It's great to know his support made a positive difference to your experience.
We truly appreciate your kind words and will be sure to pass on your thanks to Barry.
Kind regards,
Jemima @ Peninsula
Reply from Peninsula AU
Hi Sharne,
Thank you for your feedback. We're delighted to hear that you received timely, assured support and that our team was able to assist you with confidence and professionalism.
We appreciate your kind words and look forward to continuing to support your business whenever you need us.
Kind regards,
Jemima @ Peninsula
Excellent Professional advice
I contacted Peninsula on Saturday afternoon about a very sensitive Workplace matter. Rebecca Vernon took my call and was very understanding of the situation. She provided valuable advice which we will be following when we return to work on Monday.
After ending the call, I felt relieved we could talk to someone so professionally even though it was on the weekend.
July 4, 2026
Unprompted review
Reply from Peninsula AU
Hi Therese,
Thank you for taking the time to share your experience.
We're pleased Rebecca was able to provide the support and guidance you needed during such a challenging situation. It's wonderful to hear that her compassionate approach and expertise helped put your mind at ease, especially over the weekend when reassurance was most needed.
We appreciate your kind words and look forward to continuing to support you whenever you need us.
Warm regards,
Jemima @ Peninsula
Excellent advice
July 3, 2026
Unprompted review
Reply from Peninsula AU
Hi Michael,
Thank you for your kind feedback! We're delighted to hear you found the guidance valuable and helpful. We appreciate your support.
Kind regards,
Jemima @ Peninsula
Professional and commercial advice
I discussed a difficult employment matter with Seb Diaz, and he was very helpful and professional. His technical knowledge was excellent, and balanced well by a highly commercial approach, understanding employer's objectives.
July 2, 2026
Unprompted review
Reply from Peninsula AU
Hi Michelle,
Thank you for your fantastic feedback.
We're pleased to hear that Seb was able to assist you with a challenging employment matter and provide guidance that was both practical and insightful. It's great to know that his expertise, combined with a strong understanding of business needs and objectives, helped you navigate the situation with confidence.
We'll be sure to share your kind comments with Seb and recognise his excellent work.
Thank you for taking the time to share your experience, and we look forward to continuing to support you.
Kind regards,
Jemima @ Peninsula
Great customer service & explaination
Sebastian was very patient and courteous when I was asking my questions and explaining the purpose of my call. He explained extremely well the answer to my questions and guided me through the award where I could find the answers outlined. Great customer service and knowledge. Thank you Seb Much appreciated.
July 2, 2026
Unprompted review
Reply from Peninsula AU
Hi Shayne,
Thank you for taking the time to share your feedback.
We're delighted to hear that Sebastian provided such a positive experience. It's wonderful to know that he took the time to address your questions with professionalism, care, and patience, while clearly guiding you through the relevant award information. Ensuring our clients feel informed and supported is something we take great pride in.
We'll be sure to pass your kind words on to Sebastian and recognise his outstanding contribution. Thank you again for your feedback, and we look forward to continuing to support you.
Kind regards,
Jemima @ Peninsula
The time Seb took to look into a very…
The time Seb took to look into a very complicated case. The empathy he showed along with clear instruction on next steps. This felt like a true partner experience .
June 30, 2026
Unprompted review
Reply from Peninsula AU
Hi Amanda,
Thank you for your wonderful feedback.
We're delighted to hear that Seb provided the support and reassurance you needed throughout what sounds like a complex situation. Taking the time to thoroughly review each matter and provide clear, practical guidance is something we strive for, and it's great to know that Seb's understanding approach and commitment to helping you navigate the next steps made a positive difference.
It's especially rewarding to hear that your experience felt like a genuine partnership.
We'll be sure to pass your kind words on to Seb and recognise the impact he has made.
Kind regards,
Jemima @ Peninsula
Peninsula was fantastic to work with
Peninsula was fantastic to work with. Both Adam and Daniel are true professionals who are highly knowledgeable and skilled in their field. The quality of the product speaks for itself, and if maintaining compliance is important to your business, I highly recommend Peninsula.
June 30, 2026
Unprompted review
Reply from Peninsula AU
Hi Mark,
Thank you for your wonderful feedback.
We're delighted to hear that your experience with Peninsula was such a positive one. It's fantastic to know that Adam and Daniel delivered a high level of expertise and support throughout your journey with us. Helping businesses navigate their workplace obligations with confidence is at the heart of what we do, so we're pleased that our solutions have provided value to your organisation.
We'll be sure to pass your kind comments on to Adam and Daniel.
Thank you for taking the time to share your experience and for recommending Peninsula to other businesses.
Kind regards,
Jemima @ Peninsula
Bruce was so helpful and went above and…
Bruce was so helpful and went above and beyond to ensure that we had everything we needed and explained a step by step process of everything that needed to be done.
Thanks so much Bruce for all your assistance.
June 25, 2026
Unprompted review
Reply from Peninsula AU
Hi Skippy's NT,
Thank you so much for taking the time to share this wonderful feedback.
We’re delighted to hear that Bruce was able to support you so thoroughly and walk you through each step with clarity and care. Going above and beyond for our clients is exactly what we strive for, and it’s great to know this was your experience.
I’ll be sure to pass your kind words on to Bruce - feedback like this means a lot.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
Jemima @ Peninsula
Wayne explained everything very clearly…
Wayne explained everything very clearly and made the procedures and implementation process easy to understand and follow
June 25, 2026
Unprompted review
Reply from Peninsula AU
Hi Jake,
Thank you for your feedback!
We’re delighted to hear that Wayne communicated everything so clearly and made the processes and implementation straightforward to follow.
It’s great to know you felt confident and supported throughout - your comments will mean a lot to him.
Kind regards,
Jemima @ Peninsula
Terrible experience as a small business…
Terrible experience as a small business client. Emails went unanswered, and when I asked for records of my requests the company told me it could not locate them — while still claiming everything had been logged and handled. When I actually needed help, I did not get it. On top of that I was hit with an early termination fee, and when I asked for the contract clause and the calculation behind it, I got no clear answer. I’ve referred the matter to the relevant consumer authorities. My advice: read the minimum-term and termination clauses very carefully before you sign anything. This reflects my own experience and opinion.
June 25, 2026
Unprompted review
Reply from Peninsula AU
Hi Sergio,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that our service did not meet your expectations, and we understand how frustrating delays or unclear communication can be. We aim to provide transparent, timely support to all clients, and it’s disappointing to learn that this was not your impression.
We take concerns regarding record‑keeping, contractual obligations, and early‑termination terms very seriously. Our team is committed to ensuring clients have a clear understanding of their agreements, including how any fees are applied.
A member of our Client Solutions Team has attempted to reach out, as we would appreciate the opportunity to review the details of your account, clarify the points you’ve raised, and work towards a fair resolution.
If you would like to discuss this further, please contact us at online.experience@peninsula‑au.com or 0417 569 116.
Kind regards,
Peninsula AU Team
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