Peninsula AU Reviews 

2,739
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, ensuring that complex challenges are easy to understand and navigate. People note that the advice received is prompt, professional, and practical for managing day-to-day operations effectively. Some reviewers were not happy with the lengthy service contracts and felt that support was unresponsive when help was desperately needed. Others mentioned difficulties in reaching the right team, noting that emails went unanswered and concerns were repeatedly misunderstood. A few individuals also experienced wasted time due to missed meetings and additional unexpected charges.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly knowledgeable across various consultations.... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient, professional, and exceptional... See more

User experience

Clients share positive opinions on user experience, highlighting professional and extremely knowledgeable... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience working with Wayne. He helped us implement our Work Health and Safety policies and documentation, as well as guided us through using our new technology platform. Wayne... See more

Company replied

Rated 5 out of 5 stars

Scott was absolutely amazing. Well on time ( early even better). Explained everything well. Let us ask questions and go back if we didn't understand and re explain. super friendly, awesome guy. Than... See more

Company replied

Rated 5 out of 5 stars

I have just dealt with Penny Crittall on an employee redundancy for one of our clients. Penny was prompt, professional and showed great care to make sure we got the best result. It was a complex area... See more

Company replied

Rated 5 out of 5 stars

Information relevant to my business Mitchell and George, our presenters clearly know their work and enjoyed delivering it to my team Content very relevant and applicable to my business My team were... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health
  6. Software Company

About Peninsula AU

Written by the company

Peninsula is one of the largest providers of Workplace Relations and Health and Safety services in Australia. Today, we proudly service 30,500 small to medium businesses, which are the backbone of the Australian economy. We have revolutionised the way business owners access help with employee relations, wage information, and WHS challenges with our 24/7 advice line.

24/7 advice

When you need instant answers to challenging situations so you can make an informed decision, it can be frustrating to have to wait until the next business day to talk to someone. Whether you’re struggling with an employee dispute or a risk assessment, get the support you need – whenever you need it with our 24/7 advice line.

HR documentation

Allow Australia’s leading employment relations specialists to craft your HR paperwork. That’s your policies, employee handbooks, disciplinary letters, and much more – all sorted for you.

Health & safety support

Remove risks from your workplace with expert advice and ongoing support. Minimise the chance of accidents, injuries, and claims and enhance the safety of your workplace with in-person audits, risk assessment guidance, and more.

Legal protection

Know you’re protected against the most common tribunal claims with start-to-finish legal support.

About Peninsula Australia

Peninsula Australia (formerly Employsure) has been providing professional services to small and medium sized businesses across Australia since 2012. We started small ourselves, so, although we've grown over the years, our values remain the same. We know the challenges Australian small businesses face and the ongoing support they need because we are still a small business at heart. Today our services go beyond HR and employment relations to cover health and safety management, compliance, legal representation for workplace claims, and much more besides. Whatever we do, the service is always provided by a handpicked team of experts, so you can be sure you're getting the best from the best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,739)

537 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great assistance and we appreciated…

Great assistance and we appreciated guidance through a tricky situation. Poonam & Kethmi In particular were very helpful. Thanks!

May 19, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Michael,

Thank you for your kind feedback!

We’re really pleased to hear that you felt supported while navigating a challenging situation. Poonam and Kethmi will be so happy to know their guidance made a positive difference.

We truly appreciate you taking the time to share your experience, and we’re always here whenever you need us again.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Kamal - Wonderful

Spoke well, helps me in every single way, great communication. Very polite and helpful! I hope to get Kamal again :)

May 18, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Jasmine,

Thank you for your wonderful feedback!

We’re so glad to hear that Kamal provided such a positive experience. His clear communication, supportive approach, and courteous manner really make a difference, and it’s great to know he was able to assist you so thoroughly.

We’ll be sure to share your kind words with him - he’ll be delighted!

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Fast and easy to understand advice

May 18, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Paula,

Thank you for your feedback!

We’re glad to hear the guidance you received was clear and delivered quickly.

Providing straightforward, practical advice is something we always aim for, and we appreciate you taking the time to share your experience.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peninsula is an important resource for any company

Peninsula is an important resource to this small business company. Seb Diaz answered my inquiries efficiently and effectively so that HR issues could be resolved. Highly recommended service.

May 14, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Bruce,

Thank you for your thoughtful review.

We’re pleased to hear that Peninsula has been a valuable support for your business. It’s great to know Seb was able to address your questions quickly and provide clear solutions to help resolve your HR matters. Delivering dependable, practical assistance is something we take pride in.

Thank you for your recommendation - we truly appreciate your trust and look forward to supporting you as your business continues to grow.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

I am really thankful to Rebecca Vernon…

I am really thankful to Rebecca Vernon for her professional, Prompt and effective advice on employment contract and employee relationships and concerns

May 17, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Gauri,

Thank you for your kind feedback.

We’re delighted to hear that Rebecca provided clear, timely, and effective guidance around your employment contracts and workplace matters. It’s great to know her support made a positive difference, and we truly appreciate you taking the time to share your experience.

We’ll be sure to pass your lovely comments on to her.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Prompt explanation of employment status

Ashleigh was very helpful to explain an appropriate pathway to resolve an employment issue, and to draft an appropriate letter of reply. It saved me considerable time and angst!

May 16, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Helen,

Thank you for your feedback.

We’re so pleased to hear that Ashleigh was able to guide you clearly through the situation and provide a practical solution. It’s great to know her support and assistance in preparing your response helped save you both time and stress.

We really appreciate you sharing your experience and will be sure to pass this on to her.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter Makhlouf very helpful advise in a…

Peter Makhlouf very helpful advise in a very delicate situation. Would appreciate his assistance with any future matters if they arose.

May 15, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Linda,

Thank you for your kind words.

We’re glad to hear that Peter was able to assist you effectively during a sensitive situation. It’s great to know his support made a positive impact, and we truly appreciate your confidence in reaching out to him again in the future.

We’ll be sure to share your feedback with him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Great experience

So happy with my experience with Peninsula. Ryan came out to my salon and explained everything so well and assisted me in setting up a new HR system for my business. He was extremely polite, professional & thorough in his explanations. I have been able to gather a clearer understanding of what my business needs and it is all underway to put this into action. Couldn’t recommend more highly, thankyou Ryan!

May 1, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Bec,

Thank you for your wonderful feedback!

We’re so glad to hear you had such a positive experience with Ryan. It’s great to know he was able to guide you clearly through everything and support you in putting the right HR systems in place for your business. We’re especially pleased that you now feel more confident about the direction you’re taking.

We really appreciate your recommendation and will be sure to pass on your kind words - thanks again for sharing your experience!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

The call back was very quick and the…

The call back was very quick and the advice was exactly what was needed

May 14, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Sharyn,

Thank you for your kind feedback.

We’re pleased to hear that you received a prompt response and that the guidance provided met your needs perfectly.

We really appreciate you taking the time to share your experience.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Very helpful


Kirt has been very helpful and available when needed also checks in to make sure everything is ok

May 14, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Lee-Anne,

Thank you for your feedback.

We’re delighted to hear that Kirt has been so supportive and responsive whenever needed. It’s great to know he takes the time to follow up and ensure everything is running smoothly.

We really appreciate you sharing your experience and will be sure to pass this on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Hi Sebastian Diaz was both supportive…

Hi Sebastian Diaz was both supportive and understanding of the situation, asked the appropriate questions, and ensured the advise given was pertanent to the situation. He clarified the sections against which the employees breach applies, and confirmed action required. He acknowledge that as an organsiation we need to do things correctly, and was supportive efficient at all times.

May 14, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Annie,

Thank you for taking the time to share your experience.

We’re pleased to hear that Sebastian approached the situation with care and professionalism, asking the right questions and providing guidance that was relevant and practical. It’s great to know he clearly explained the applicable areas and outlined the necessary next steps while supporting your organisation in handling matters appropriately.

We truly appreciate your feedback and will be sure to pass it on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter was polite

Peter was polite, informative and prompt with his advice. He provided support within his parameters and ensured their was a fair and just service for both us as employers and for our employees. Thank you Peter.

May 13, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Michelle,

Thank you for your thoughtful feedback.

We’re glad to hear that Peter’s approach was both professional and helpful, and that his guidance was clear and timely. It’s great to know he was able to support you while keeping things balanced and fair for everyone involved.

Your appreciation means a lot, and we’ll be sure to pass it on to him.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Simon Gray needs to be cloned

Simon Gray is incredible and has been such a pleasure to come do face to face meetings in our veterinary clinic with our Vets for myself and our practise manager. I wish he worked with us all the time. We can not recommend him highly enough.

May 1, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Lucy,

We’re so pleased to hear about your positive experience.

It means a lot to know Simon has made such a strong impression and that his in-person visits have been valuable for both you and your team. He truly enjoys working closely with clients and building those relationships.

We really appreciate your kind words and recommendation - thank you for taking the time to share your feedback!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Isla and Rachel have both been an…

Isla and Rachel have both been an excellent support and wealth of knowledge.

May 12, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Jess,

Thank you for your feedback!

We’re so pleased to hear that Isla and Rachel have been such a valuable source of support and shared their expertise with you.

Your kind words are greatly appreciated, and we’re glad to have been able to help.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Staff

Staff, service, clarity

May 13, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Hayley,

Thank you for your feedback!

We’re delighted to hear that our team delivered clear communication and great service throughout your experience. Your kind words mean a lot to us.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Excellent support from Ashleigh

Ashleigh was superb; very professional and helpful. She asked very good questions and provided excellent HR advice.

May 12, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Peter,

Thank you for your wonderful feedback!

We’re so pleased to hear that Ashleigh provided such professional and supportive guidance. It’s great to know her thoughtful approach and expertise made a positive difference - your kind words are truly appreciated.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

The right advice

Linda answered all my questions and made sure I understood the information that was communicated to me.

May 12, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Andrea,

Thank you for your kind feedback!

We’re delighted to hear that Linda was able to clearly address all your questions and ensure you felt confident in the information provided.

We really appreciate your support and are glad you had such a positive experience.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Micah made our call very comfortable…

Micah made our call very comfortable for me. I haven’t been working with Local Bloke Services for quite 12 months, and to be honest, I was feeling overwhelmed. However, Micah made the call easy with his friendly approach and took the time to reword questions whenever I was unsure about what he was asking.

Overall, I would feel very comfortable if I ever needed to have another call with Micah. Thank you for making me feel comfortable and not stressed throughout the conversation.

May 8, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Courtney,

Thank you for your kind feedback.

We’re so pleased to hear that Micah made the conversation feel easy and supportive, especially after you’d been feeling a bit overwhelmed. Creating a comfortable and reassuring experience is so important to us, and it’s great to know his friendly approach and clear communication made a difference.

It’s also wonderful to hear you’d feel confident speaking with him again in the future. We’ll be sure to pass on your kind words, he’ll really appreciate them.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Sound advice

Joseanne made my experience great. She was very professional, understanding and helpful.

May 8, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Steph,

Thank you for your feedback.

We’re so glad to hear that Joseanne made your experience a positive one. Her professionalism, understanding, and helpful approach are exactly what we aim to provide.

We’ll be sure to share your kind words with her - she’ll really appreciate it.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Simon sat down and clearly explained…

Simon sat down and clearly explained all the services Peninsula AU has. He had the answers to all my questions and it really seemed he cared about looking after my business.

May 11, 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Matthew,

Thank you for your feedback!

We’re so pleased to hear that Simon took the time to walk you through our services in a clear and thorough way. It’s great to know he was able to answer all your questions and demonstrate genuine care for your business.

We’ll be sure to pass your kind comments on to him.

Kind regards,

Jemima @ Peninsula

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