Peninsula Windows Ltd Reviews 61

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency, high quality, and ease of their overall experience, from initial consultation to completion. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the outstanding workmanship. However, some customers also noted issues with after-sales service, including long delays in addressing snagging and a lack of clear communication regarding product maintenance. A few other people also felt that product deterioration, such as bubbling paint and streaking on frames, was not handled satisfactorily, with suggestions that the issues were due to customer maintenance rather than product quality.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent communication, swift... See more

Product

Users describe ambiguous interactions with product, with some customers expressing delight with new windows,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight with the high... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t speak too highly of Peninsula Windows. My porch roof started leaking back in December whilst I was away. The porch was installed by Peninsula more than 25 years ago. I telephoned them... See more

Company replied

Rated 5 out of 5 stars

We've now asked Peninsula to undertake five projects on our house, installing new windows, bi-fold doors, french doors and a new porch. We have always been more than satisfied with the result. Ashle... See more

Company replied

Rated 5 out of 5 stars

From the very start when we met Ashley we knew that we would have good service and this proved to be true. All issues, and there were many, were dealt with efficiently and with ease. Once the plannin... See more

Company replied

Rated 5 out of 5 stars

I had three new windows and a front door installed, and I couldn’t be happier with the service. Nia handled everything for me and she was absolutely brilliant — professional, supportive, and always qu... See more

Company replied


Company details

  1. Double Glazing Installer

Written by the company

Peninsula are proud to be at the forefront of our industry; we are a forward-thinking company and are constantly evolving our product range and our services to bring you the latest designs and technological advances to complement and enhance your home. We supply and install a wide range of carefully selected products from industry leading manufacturers; our core range includes: New and replacement doors and windows in a wide range of styles and materials | Living spaces including conservatories, orangeries, wintergardens, single storey extensions and many more | Garden pods | Exclusive brands including Solarlux and Internorm |


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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Rated 5 out of 5 stars

new door

Professional approach from the beginning contact.
Design discussed to customer needs with Nia.
Questions answered.
Door delivered and fitted to schedule.

May 14, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Appreciate the feedback, thank you.

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Rated 5 out of 5 stars

Balcony and exterior refit

Peninsula managed a project for us, installing a large balcony, replacing some windows, replacing drainpipes and facias, rendering etc. Trefor and the team were very professional and the work was completed to a high standard. When we found that the balcony needed reinforcements due to the severe weather we sometimes have they were able to find a good solution. I would recommend this company.

May 15, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely feedback.

Rated 5 out of 5 stars

Great experience from start to finish

From the very start when we met Ashley we knew that we would have good service and this proved to be true. All issues, and there were many, were dealt with efficiently and with ease. Once the planning was completed the building work was carried out on time by experienced workers who knew exactly what was needed to answer our needs. The aftersale experience has been excellent
Building a conservatory at our property was a great idea. Choosing Peninsular Windows was definitely the right decision

May 14, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the kind comments!

Rated 5 out of 5 stars

I can’t speak too highly of Peninsula…

I can’t speak too highly of Peninsula Windows.
My porch roof started leaking back in December whilst I was away. The porch was installed by Peninsula more than 25 years ago. I telephoned them and they immediately sent someone to do a temporary repair.
Decided to replace the roof with blue glass. Work was completed yesterday. It looks great. I’m really pleased with it.
The whole process was straightforward. My particular thanks to John who sorted everything out and Arron
and his guys who did the fitting.
I would recommend them without hesitation

May 5, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely feedback, it's hugely appreciated. I'll be sure to pass on your comments to the team.

Rated 5 out of 5 stars

A friend recommended Peninsula Windows…

A friend recommended Peninsula Windows to me, and having had the pleasure of using the company and seeing my new front door and sliding doors installed-I can only emphasise how positive the whole experience has been from start to finish. I’m delighted with the high quality of the double glazing itself, the excellent communication and swift service, the installation process and the outstanding workmanship.
Ryan, my sales contact, was very professional, he was courteous and polite and took time to understand exactly what I was looking for. He offered practical advice and recommendations without any pressure or upselling. His communication and help was brilliant throughout and he followed up after the work was completed to ensure that everything was perfect. I cannot praise him enough.
I would not hesitate to recommend this company to anyone looking for high quality double glazing and for a very efficient, effective and professional service.
A sincere thanks to Ryan and the rest of the team for a very positive experience all around.
Gwenan Jones

March 31, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely review, I'll be sure to pass along to the team. Appreciated.

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Rated 5 out of 5 stars

Peninsula Windows go the extra mile

I needed a new front door urgently and this company pulled out all the stops to get me an estimate quickly, help me find the right design, and get the job done to a very high standard. Everyone I dealt with in the company were helpful and trustworthy and I'm really happy with the finished door, frame and surrounding windows.

February 26, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Really appreciate the feedback, thank you.

Rated 5 out of 5 stars

I had three new windows and a front…

I had three new windows and a front door installed, and I couldn’t be happier with the service. Nia handled everything for me and she was absolutely brilliant — professional, supportive, and always quick to help with any questions. The whole process was smooth and stress‑free. I’d highly recommend them to anyone.

April 16, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your lovely words.

Rated 5 out of 5 stars

Prompt and professional help on our…

Prompt and professional help on our project which we are so pleased to have completed.
Great service from the start from the salesman Ashley and then from Aaron measuring all requirements followed by equally helpful staff at installation.
Would definitely recommend to anyone wanting all aspects of the service they provide. Well done all!👍👍

March 11, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the lovely feedback, it's appreciated.

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Rated 5 out of 5 stars

Great work

We had 4 new windows fitted as our previous very old windows had started breaking. Absolutely great work by Kyle and Kevin, very quick and efficient, tidied up well after themselves too which you don't get many workmen who do.
Definitely a great improvement to what we had previously, cannot hear much of the traffic from outside anymore which is nice living on a main road.
Thank you to Ashley for sorting everything out quickly for us. Was supposed to be around a 10 week wait but got it done within 3 weeks which worked out great for us as we had a decorator coming the day they finished work, ideal!

March 23, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely review, appreciated.

Rated 5 out of 5 stars

A Return Visit

After using Peninsula last year we were very happy with their work and asked them to do more work this year. Nia and the fitting team are very efficient and left the house both clean and tidy.

March 25, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for your positive feedback.

Rated 5 out of 5 stars

Would definitely recommend!

Overall, we are extremely satisfied with the work carried out by Peninsula in fitting our front door and window. From the very first meeting, Trevor was friendly, helpful, and offered excellent advice that guided us in making the right decision. Arron, who conducted the survey and completed the installation, was equally professional and thorough. The job was completed to a very high standard, and everything was left clean and tidy. We wouldn’t hesitate to use Peninsula again and fully intend to return for the rest of our windows when we are able to. Thank you.

December 8, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Much appreciated, thank you.

Rated 4 out of 5 stars

Bespoke bay window design and fit

Bay window needed very bespoke design to remodel and fit legacy opening- this has worked very well. Team was very customer focused and minor glitches were sorted with no question. We were disappointed about the length of period between ordering/measuring and then doing the work - about 7 months. But please with final result

January 26, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for taking the time to leave us such a thoughtful review.

We’re really pleased to hear that the bespoke bay window design worked so well for your property. Projects like this often require careful planning and attention to detail, so it’s great to know you’re happy with the final result. I’ll also make sure your kind comments about the team’s customer focus are passed on—they’ll really appreciate that.

We do understand your frustration regarding the lead time, and you’re absolutely right to highlight it. Due to the bespoke nature of the product and current demand, lead times can sometimes be longer than we’d all like, but we’re continually working to improve this where possible.

Thank you again for your feedback and for choosing Peninsula—it really does mean a lot.

If there’s anything further we can assist with in the future, please don’t hesitate to get in touch.

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Rated 5 out of 5 stars

Good customer service

Good customer service. Trevor helping us with what we needed(windows & door) and everybody else involved.
Everything went smoothly

February 23, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Very much appreciated, thank you.

Rated 5 out of 5 stars

Outstanding Service

We have used Peninsula on a couple of occasions several years ago. They did an amazing job. We recently needed a service call as our patio door wasn’t running well. The communication was excellent and they attended really quickly and resolved the issue without any fuss. The service team are a credit to Peninsula so I wouldn’t hesitate to recommend them.

March 12, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely feedback.

Rated 5 out of 5 stars

Further work by Peninsula

We've now asked Peninsula to undertake five projects on our house, installing new windows, bi-fold doors, french doors and a new porch. We have always been more than satisfied with the result. Ashley Bowe-Jones has been most helpful in advising us initially, and the surveyor and fitters have all done excellent work. The surveyor kindly called by after the installation to check that the work had been done as agreed and that we had been satisfied with everything

February 20, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for the lovely words.

Rated 5 out of 5 stars

Hywel and Tosh did a great job in…

Hywel and Tosh did a great job in fitting 4 windows ti the front of our house and we are more than happy with the overall finish. They were prompt with their timings and took care inside the house not to make a mess and cleared all old materials away when they had finished. Thank you.

March 11, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

That's great to hear, thank you.

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Rated 5 out of 5 stars

Excellent work

I just wanted to share some feedback about the work recently completed on our home.

Peninsula Home Improvements has done an excellent job- the workmanship is solid, teams were reliable, and everything was finished to a very high standard. We’re really pleased with the excellent results.

I also want to highlight the outstanding service from Trefor. He is, without question, one of the most exceptional sale professionals I’ve ever dealt with. His, knowledge, honesty, and attention to detail made the whole process effortless. What really stood out was the way he went above and beyond his duties, offering support, guidance, and reassurance at every stage. Nothing was ever too much trouble, and he consistently delivered a level of service many companies can only aspire to.

We’re so happy with the work and the service that we’ve already booked our next job with Peninsula Home Improvements.

Thank you for making our dream come true.

Graham

December 19, 2025
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you so much for your kind words, it means a lot. :-)

Rated 5 out of 5 stars

Fantastic new porch

From the design of my new porch through to the construction/ installation, the guys at Peninsula have been great. Delighted with the outcome. Thanks to Ashley, Az, John and all the installation team for your effort and hard work.

February 17, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thanks for the lovely review :-)

Rated 5 out of 5 stars

Attention to detail from start to finish

I wanted to personally thank Peninsula on this site to let others know that, from ‘start to finish’, my experience with the company has exceeded all expectations.

Their responsiveness, attention to detail, and care in planning, stood out from the first visit and quotation. The teams’ precision with measurements, and their thoughtful integration of the new windows and doors into my home’s 1930s character was remarkable. The fitters were polite, professional, and left everything immaculate. I wanted to specifically call out the mortar rendering around the external window and door frames, and the way it blended into the granite walls, was second to none.

This project was a significant investment for me in improving my home and what particularly impressed me was the staged payment structure Peninsula offered, with the final portion held until I was completely satisfied. This was very reassuring, not expected, and perhaps an indication of how confident they are with the quality of their products and services.

In the end, my home looks incredible, and I would enthusiastically recommend Peninsula to anyone. Indeed, I would be more than happy to act as a reference for them for future customers.

Thank you so much for transforming my home…

January 23, 2026
Unprompted review
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Reply from Peninsula Windows Ltd

Thank you for the lovely feedback, much appreciated.

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