Super easy experience. Already found pensions i forgotten i had. Highly recommend if you want a streamlined way of transferring all of your pensions into one place.
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Penny Pension was very easy to navigate and found my pensions quickly and easily without any effort on my behalf. It's a relief to have all of my pensions pots in one place that is easily accessible.... See more
Company replied
james helped me resolve a logging in problem, my mobile wouldn"t link too my acc. for log in txts,, and James was there 1st hand too help me,, my enquiry was dealt with within 12 hrs of sending my ema... See more
I’ve been using Penny to help track down my pensions, and overall it’s been a really positive experience. The platform is easy to navigate, and it simplifies what would otherwise be a pretty confusi... See more
Company replied
Company details
About Penny Pension
Written by the company
Penny finds and transfers your old pensions
You probably have thousands of pounds in pensions. Find it all, and transfer it in to a simple pension account ⚡
Penny is authorised and regulated by the FCA (FRN: 921299). As with all pensions, it's important that you know that the value of your investment could go up as well as down. You could get back less than you put in. Capital at risk.
Contact info
Unit 4.6 Paintworks, Bath Road, BS43EH, Bristol, United Kingdom
- 020 3535 0318
- office@pennypension.com
- pennypension.com
4.7
Excellent
671 reviews
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Replied to 25% of negative reviews
Typically replies within 1 month
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Reply from Penny Pension
Thanks for your review, Steph. Good to hear we're getting the contact balance right!
Reply from Penny Pension
Appreciate your comment, Dana!
Stress free
Stress free, easy platform to use and they'll do all the hard work for you by nesting your pensions in one pot.
August 5, 2024
Unprompted review
Reply from Penny Pension
We appreciate you taking the time to give us your feedback, Mathew. There's plenty more to come from the platform too!
Very easy to find and access old pensions
Very easy to find and access old pensions from previous jobs. Loving the app, handy it shows a total of all pensions put together.
August 4, 2024
Unprompted review
Reply from Penny Pension
Thank you, Adam! This is wonderful to hear.
Excellent customer service
I believe this is quite a new company - great concept for people like me who have had a lot of jobs and have small pensions held here there and everywhere, Penny will put them into one pot for you and also track your active current pension. Their customer service is very responsive - generally reply within the hour to any queries. I’ve had a few hiccups with the process but they have been resolved in a timely fashion. My only advice would be that you do need to know who your pension providers are to simplify the process as they won’t just search every single provider for the possibility of a pension you might hold. I will be sticking with them.
August 5, 2024
Unprompted review
Reply from Penny Pension
Hi Sacha,
Thanks for providing your feedback, though we are extremely sorry that you've had such a poor experience.
We can automatically trace pensions with many providers, but for some we need you to identify them and we're working to make this process clearer, and easier.
I understand that you have been in touch with Member Support and hope that we can still help make your pension tracing and consolidation experience a delight!
4 months in "Pending" - No support.
All in "Pending" around 6 months after I started the search. Also, if your initial 5 searches don't find your pensions. That's it. You're done. No more help for you.
Basically, the service that claims to "Locate and consolidate all of your pensions" only works if you've worked fewer than 5 jobs in your entire life, and you remember the pension services used by all of them. Because you only get 5 chances to search, and after that, Penny is done helping you. In short, you have to do it yourself, or Penny will prevent you from completing the process.
April 25, 2024
Unprompted review
Reply from Penny Pension
Hi MG,
We're so sorry to hear that you've had a poor experience so far.
Please reach out to Member Support in your app and we'll make this right!
Also, you can add more than 5 pensions to your Penny pension account, so we can help with this too!
We're working hard to to build a delightful experience in an industry known for poor customer care, so we'd love to talk more and use your feedback to improve clarity around certain areas of the app.
Look forward to hearing from you.
Very disappointing service
I have 3 opted out pensions that took Penny 6 weeks to not find. I don’t know why they don’t ask for policy numbers at the start as surely that might have speeded things up. I ended up cancelling the first transfer and closing my account as the waiting (and lack of any communication) was unacceptable in my opinion. If they are taking 0.97% of more than 70 grand every year, then I would expect them to provide a more robust service. Overall a very disappointing experience for me.
July 7, 2024
Unprompted review
Reply from Penny Pension
Hi Steve,
First, I want to thank you for your feedback, though we are very sorry that you had a poor experience with Penny.
Unfortunately for some of the older providers, it can take several weeks to locate pension policies, simply because they take that long to respond to our information requests. Their systems are old and manual, and we're working hard to deliver everything rapidly our end, but sometimes hit third-party limitations.
We have initiated an investigation to discover why you weren't receive the regular communications which are a key part of our service. We will fix this!
Just to clarify, our management fee is 0.75%, much lower than the fee you quoted.
On Policy Numbers, our next app update includes functionality for these, as you are right, it can accelerate the process with some providers (not all, unfortunately!).
I would personally like to invite you to try Penny again. Please drop me a message and we'll do everything we can to give you the full, perfect Penny experience.
Please email office@pennypension.com and we'll get to work!
Many thanks,
Josh
Penny Member Support
Really helpful and good to keep all…
Really helpful and good to keep all pension updates in one place. Found it so easy to use aswell! :£
July 17, 2024
Unprompted review
Reply from Penny Pension
Thanks for the review Amy!
That is the motto here at Penny - All your pensions in one place. 📱
Have a great day 🙂
So easy to use
So easy to use. Just a few details and it's all sorted.
July 17, 2024
Unprompted review
Reply from Penny Pension
Exactly how pension should be!
Simple, no fuss and we do all the hard work. ✅
Thanks for the review Richie 😎
Great service
Great service. Clear and precise. Was shocked at how fast my pensions were found and added to my account. With crystal clear view.
July 17, 2024
Unprompted review
Reply from Penny Pension
Cheers Kieran,
We are very happy to hear you found our app simple to use and clear. Our product team will be delighted to hear your comments. 📱
Penny make tracking your pensions very…
Penny make tracking your pensions very straightforward, within 3 days they had tracked 3 with more pending. Very happy so far
July 17, 2024
Unprompted review
Reply from Penny Pension
Thanks Greg,
Hopefully the search uncovers some more pensions of yours. 🔦
Cheers,
Team Penny
Found my pensions easily and one I…
Found my pensions easily and one I forgot I had totally would recommend
July 17, 2024
Unprompted review
Reply from Penny Pension
Good morning Gary,
Extremely happy to hear we were able to reunite you with a lost pension. We wanna make sure everyone can enjoy their hard earned cash in retirement. 🔎
All the best,
Team Penny
Fantastic
Very fast and professional easy to navigate around hastle free nice easy and simple app to use quick and professional response to any issues you may have on live chat would deffo recommend transferring any pensions you have into penny to console them all into one place
June 10, 2024
Unprompted review
Reply from Penny Pension
Hey Ant,
Thanks for the glowing review and the 5 stars!
Everything was so easy
Everything was so easy. Even when I was struggling the online chat helped quickly
June 6, 2024
Unprompted review
Reply from Penny Pension
Thanks for the review!
We pride ourselves on our quick and effective customer service here at Penny. 💬
Was really easy too set up and use…
Was really easy too set up and use within only 2 days they had found one off my old pensions I thought I had lost
May 21, 2024
Unprompted review
Reply from Penny Pension
We love stories of finding peoples lost pots. 💰
Really pleased we delivered that for you within two days. 🏎️
Thanks for the 5 stars.
Team Penny
Reply from Penny Pension
Cheers Scott we are really happy to have helped you out!!
Reply from Penny Pension
Thank you for the review Micah. Great to have you onboard at Penny. 📱
I found it very simple and…
I found it very simple and straightforward to use.
May 19, 2024
Unprompted review
Reply from Penny Pension
Thanks for the 5 stars Harry 💫
I have been putting this off…
I have been putting off finding old pensions due to the complicated long boring process. I stumbled upon Penny and they have provided an exceptional service. It was incredibly efficient and straightforward, saving me time and stress.
May 20, 2024
Unprompted review
Reply from Penny Pension
Cheers Chris, we agree that is exactly how pensions should be - "efficient and straightforward"
This is also exactly what we hoped to do when designing our app - "saving time and stress."
Have a great weekend,
Team Penny
Everything was so easy to do
Everything was so easy to do, and I had regular contact and updates from with the app and live chat in the app too 😎
Special thanks to Lianna
Awesome, simply awesome!
May 17, 2024
Unprompted review
Reply from Penny Pension
That's great to hear you are appreciating our first class customer service team!
We'll pass on your kind comments to Lianna. 😎
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