Pense Reviews 

286
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and friendly, offering invaluable advice without pressure. The service is frequently described as excellent, with many people appreciating the smooth, efficient, and stress-free process. Reviewers highlight the exceptional communication, noting regular updates and quick responses to all queries. Many customers felt well-informed throughout their journey, which helped alleviate any concerns about financial matters.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and five-star from... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and regular... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating being kept informed... See more

Customer communications

Customers had positive experiences with contact, noting that staff were always contactable and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi had 2 pensions from different companies and I wanted to put them in one pot so I used Pense. I was assigned the wonderful Lauren Burfield who held my hand and guided me through the process of... See more

Rated 5 out of 5 stars

I thought bringing my pensions together would be a nightmare for me. Pense took all of the stress off me and Kirk my financial advisor giving really useful advice. Thanks also to Lauren, she had a... See more

Rated 5 out of 5 stars

Great communication from the start. Good honest advice, without pushy sales people. All staff throughout the process have been great, easy to deal with, and very responsive to emails. Wouldn’t he... See more

Rated 5 out of 5 stars

Excellent service from start to finish. I had been pondering on what to do with my small Sipp pension pot and a small works pension for a while, after contacting a few advisors I opted for Pense and I... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(286)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Great …

Great Comms and explanation of each step. Well guided all the way through in friendly and professional manner.

July 25, 2025
Rated 5 out of 5 stars

Recommended for Excellent Service

James explained everything to me and really took time to explain the different options. When I decided to take an annuity I was amazed at how quickly it was arranged and I was kept up to date at every stage of the process by Amber and Kimberley. The whole process took just a few weeks

July 18, 2025
Rated 5 out of 5 stars

Good clear advice

Dealing with Pense was a really positive experience. The advice given was clear, with my options explained to me fully by Steve Picken and Kirk Yeomans. Having made my decisions, Amber Garner managed the process and kept me informed at every stage

July 18, 2025
Rated 5 out of 5 stars

Switching investment via Pense.

I am naturally scam conscious when dealing with the transfer of money but I was soon assured that Pense was a reputable company with which to trust my investment. I was impressed by the friendly and thorough way that their representative Ross Taylor dealt with me. He explained everything carefully including all fees, so that I had a clear idea of what my investment entailed.

July 15, 2025
Rated 5 out of 5 stars

Very helpful advice

I had contact with several members of the excellent Pense team and was given very helpful advice. They recommended that I transferred my pension pot from Aviva to Scottish Widows and sorted my annuity out for me. I ended up receiving more than I expected. They made what could have been a very stressful situation much more manageable. All the advisors were excellent and Amber kept me informed throughout. I would be very happy to recommend the company to friends and family.

July 9, 2025
Rated 5 out of 5 stars

Pense were excellent

Pense were excellent. The 2 contacts l had were very efficient, giving me good explanations to various terms. I wasn't pressured to make decision, but they made sure that l completely understood the process. The ladies, both chased up my company and kept me informed. They always either called or emailed me with information, and when it wasn't available they would chase to get what was needed. I felt like l was in capable hands dealing with pense, without them l would still be scratching my head, instead I'm enjoying retirement knowing that my investment will be safe.

July 1, 2025
Rated 5 out of 5 stars

Pense. Fast and extremely efficient.

Pense found me an Annuity Provider and got me a higher rate than I could find searching through the market myself. Amber Garner from Pense, dealt with my transfer of funds and my new annuity provider and everything went through smoothly. Amber kept me updated on a regular basis and was an absolute gem. I thoroughly recommend this Company 100%.

June 25, 2025
Rated 5 out of 5 stars

Pension advice and guidance

I used pense for help with my pension
They were so helpful professional.
They handled everything for me and explained my options
Through the whole process they kept me updated weekly. I would recommend any one to use them.

The level of service has been second to none

June 27, 2025
Unprompted review
Rated 2 out of 5 stars

Quite disappointing Discussing for many…

Quite disappointing Discussing for many months the problem is when I came to action the person who it had been handed over was not aware of some of the information and started asking the same questions I had been over with in detail to his colleague previously the left hand didn’t know what the right was doing not exactly the right foundation of a company to entrust your pension to .Pense thanks for waisting so much time.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

from initial contact

from initial contact - to completion , communication was first class. james allott, kimberley baker and amber garner kept me well informed.
i would have no hesitation in recommending pense to others.

June 20, 2025
Rated 5 out of 5 stars

I had a truly excellent experience…

I had a truly excellent experience working with Pense. My financial advisor, James Allott, and the Administration Manager, Amber Garner, both provided outstanding service.

From our initial consultation to the completion of our work together, James demonstrated exceptional professionalism and a deep understanding of my financial needs. He was incredibly thorough in explaining all aspects of the process and patiently answered all my questions, ensuring I felt completely informed and comfortable every step of the way.

What particularly stood out was the proactive and consistent communication from the team, especially Amber. She kept me thoroughly updated throughout the entire process, which I greatly appreciated. Her regular updates gave me peace of mind and showed a real dedication to client service.

A testament to Pense's integrity and client focus was an instance where I considered pulling out of the process. They assured me that this wouldn't be a problem and, remarkably, confirmed I would not be charged for the work they had done up to that point. This level of transparency and fairness truly solidified my trust in them.

Thanks to James's expert guidance and Amber's efficient administrative support, I feel much more confident and clear about my financial future. I highly recommend Pense, and specifically James Allott and Amber Garner, to anyone seeking reliable, knowledgeable, and communicative financial advice.

Thank you, James and Amber, for your outstanding support. All the best, Paul Wilkinson

May 30, 2025
Unprompted review

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