Pense Reviews 

286
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and friendly, offering invaluable advice without pressure. The service is frequently described as excellent, with many people appreciating the smooth, efficient, and stress-free process. Reviewers highlight the exceptional communication, noting regular updates and quick responses to all queries. Many customers felt well-informed throughout their journey, which helped alleviate any concerns about financial matters.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent and five-star from... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and regular... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating being kept informed... See more

Customer communications

Customers had positive experiences with contact, noting that staff were always contactable and provided... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi had 2 pensions from different companies and I wanted to put them in one pot so I used Pense. I was assigned the wonderful Lauren Burfield who held my hand and guided me through the process of... See more

Rated 5 out of 5 stars

I thought bringing my pensions together would be a nightmare for me. Pense took all of the stress off me and Kirk my financial advisor giving really useful advice. Thanks also to Lauren, she had a... See more

Rated 5 out of 5 stars

Great communication from the start. Good honest advice, without pushy sales people. All staff throughout the process have been great, easy to deal with, and very responsive to emails. Wouldn’t he... See more

Rated 5 out of 5 stars

Excellent service from start to finish. I had been pondering on what to do with my small Sipp pension pot and a small works pension for a while, after contacting a few advisors I opted for Pense and I... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(286)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Very smooth transfer!

James Allott explained everything very well and advised what would work the best for me.
After agreeing to transferring my pension Amber Garner kept me informed by email as things progressed.
Overall very happy with the way it went !

May 27, 2025
Rated 5 out of 5 stars

Fantastic Service

A great experience from start to finish from my first contact with Russell Flannery to James Allott with all the advise I needed in plain English.
Amber Garner kept me up to date weekly as to how things progressed and always answered any questions I had.
Great experience from start to finish, I would definitely recommend Pense and the people who work there.

April 22, 2025
Rated 5 out of 5 stars

The world of pensions and annuities is…

The world of pensions and annuities is all a bit scary when you get to a certain age, and need to commit. I contacted Pense and and arranged a call with James, who discussed my options pretty thoroughly, probably in more detail than I would have imagined. However, we agreed best options and I passed on details of my pension (just a small personal pension I had running that was based on a with profit retire at 55 type thing, still working so continuing to save into another). I was then passed onto Amber who did all the admin for me. She kept me regularly up to date via email and confirmed successful transfer of tax free sum and new medium ish risk pot. This will sit for another 5 years till I decide on early retirement if possible. I imagine I will use Pense again in 5 years time when I hit the big 60.
Both Amber and James did a fab job for me.
RvB, Scotland.

May 21, 2025
Rated 5 out of 5 stars

Excellent Service highly recommended

I saw an advert in the Daily Mail for this company and it has been a pleasure dealing with them. I spoke to Russ who discussed my pension options in a clear and easily understood manner. He then made sure I understood the implications of the decisions I made and made all the arrangements to put the plan into place assisted by Amber who was extremely efficient, keeping me updated at every stage of the process. I will definitely be contacting Pense when my next pension reaches maturity.

April 9, 2025
Rated 5 out of 5 stars

Pensions made easy

From the first phone call all my questions where answered in an easy to understand way and going through my finances and what I was hoping to achieve. The advice and best course of action to achieve this was explained in detail and the process to get things moving was simple. I was updated weekly on the progress of my chosen Annuity and the ease with which my pension was arranged was simple, fast efficient.
Will certainly use them again fir my other pensions.

May 14, 2025
Rated 5 out of 5 stars

First Class Service

From start to finish Amber kept me up to date at every stage of the annuity process which really gave me peace of mind and I would certainly have no hesitation in recommending Pense to anyone.

May 6, 2025
Rated 5 out of 5 stars

Professional, precise and friendly service.

Both , Kirk Yeoman's and Amber Garner , were very helpful and precise with their instruction ,and fully supportive with questions and queries. They made the whole process much less stressful than it could have been . Thoroughly recommend this company. Thanks once again , Steve

April 28, 2025
Rated 5 out of 5 stars

Review of Personal SIPP

Good advice re Daily Mail who recommend this company.
Dealt with Kirk re my private SIPP
Good honest advice which recommended that I stay with my current provider .
No hard sell of an alternative product just to get my business.
Good in-depth review of the market for me.
Would recommend for any pension queries 👍

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Well Done Pense.

A very big thankyou to the team at Pense, especially Russell James and Amber. Firstly for delivering for me a better annuity than I was expecting. I was a little nervous completing online but you made it quite stressless, keeping me updated throughout. Again a big thankyou to all.

April 14, 2025

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