Penske Truck Rental Reviews 

We've never used Penske before. I dealt with Blake McClellan, and he walked me through the entire process. His customer service skills were impeccable, thorough, and I'll definitely use Penske again and recommend them highly. It became quickly obvious that Blake had a rare passion for his job and customer service excellence. The cost compared to others was not only competitive but actually beat many we considered. Having 40 years of executive-level management expertise, I would have hired and promoted this young man to coach and lead my team of 900 associates and a budget of $45M, any day of the week.

Secured a truck to move our son to be picked up at Home Depot in Oviedo, FL. Got a call o our two hour drive there saying truck was gone, then another call saying we were good to go. Literally walking into the HD and they called again saying truck was rented for an “emergency”. What kind of emergency requires a box truck? Human trafficking? Complete bullcrap and left us with no truck to move our son. Talk about an EMERGENCY. U-Haul to the rescue, not sure why we didn’t start with them to begin with. Penske won’t get another penny of my money. Garbage service and business practice!

Disgusting

I saw your truck used for ICE raids, really?

Hard pass on these clowns.

Rents to the Nazi Gestapo. Shame on you.

Our truck wouldn’t go over 50 mph and after multiple service calls and complaints their final answer on it is that is normal. So, if you want a truck that only goes 50 mph, rent a Penske. Uhauls were flying past us for 22 hours. Also, their customer service, namely Jessi in San Marcos, CA, is terrible. She wouldn’t take my call, would return a call and when she finally did she was EXTREMELY rude. Stay clear of Penske, just rent a Uhaul.

I will go out of my way to avoid ever using Penske in any way shape or form especially through Home Depot. I will avoid them like the plague they are lazy, drivers lazy dispatch lazy lazy lazy.

Penske Truck Leasing has demonstrated unacceptable business practices. A vehicle rented from them was in extremely poor condition, dirty, unstable while driving, and unfit for safe operation. This posed a serious safety risk and caused significant delays.

After reporting the issue, their representatives verbally confirmed they will take care of the issue. Yet instead of honoring that, Penske attempted to issue a waiver to limit their liability after making verbal commitments, a misleading and unprofessional approach. Penske attempted to charge another card that was used on a previous reservation for gas with permission, which violates their contract if the truck was told to break down.

Additionally, after the vehicle was towed to the Carrollton location, personal property was discovered missing from inside the truck. This raises serious concerns about how Penske handles customers' belongings when vehicles are returned or towed.

Even more troubling, there was an unauthorized attempt to use a payment method unrelated to the reservation, which is not only inappropriate but may also constitute a violation of consumer protection laws.

To date, Penske has failed to address these serious issues appropriately or take responsibility. This experience has raised multiple red flags involving customer safety, accountability, and financial integrity. Based on this experience, I cannot recommend Penske to others and advise extreme caution when dealing with them.

This company operates with:

Zero accountability

Unsafe vehicles

Deceptive refund practices

Negligent and possibly criminal employee behavior

Never use this company for any purpose and definitely don’t trust them for any reason. No company should ever promise something to somebody and not deliver on that promise. Least of all to a bright young woman trying to start her career in the field that she’s spent many long hours studying for in pursuit of a successful and happy life. To be promised an interview and then to wait at her computer and wait for an email that she would never get. Taking time from the many other responsibilities that she already has and just completing wasting it. No company should ever be run like this, it is truly disgusting.

DO NOT RENT FROM THE ROLLA, MO LOCATION! We were promised a truck with a lift for moving, and we had friends and relatives coming from out of town to help, and they gave away our truck the day before the move. My brother that was coming to help has 2 developmentally disabled children that he got respite for, and this really complicates their lives. Now we have to pay $500-$600 dollars to hire movers. UNBELIEVABLY BAD CUSTOMER SERVICE on Penske's part. NEVER AGAIN!

I would like to issue a 10/10 review for Adrian A. who is a representative from PA. I also made sure to compliment Adrian to Andrew who is a supervisor to share my pleasant experience.
Adrian assisted me with booking a truck rental as I am having to move again under extremely unfortunate circumstances. Although I feel overwhelmed and stressed during this time, Adrians pleasant and empathetic attitude towards my situation, made my day and mood that much better. Not only did he offer impressive discounts, he was was also knowledgeable and very resourceful. Adrian went above and beyond and showed a great deal of professionalism. I can only hope that penske has many more employees like Adrian who are willing to be just as amazing as he was in assisting consumers. May this review reach him, his employees, and his upper management so that they are able to share my warmest thank yous. Keep setting a great example!

I want to thank Miss Burke at 1985 Bruckner Blvd, Bronx New York for a wonderful experience. You were awesome. You’re one in a million. Thank you.

This location in Laredo Texas on Killian is horrible. I’ve been in and out all day and even though their words were kind their actions were not. I’ve been treated like they have something against me. Every single person that has come thru here has been serviced while me, a black man, has been held up, given the worst equipment and to top it off they’ve done everything with a smile. I’m leasing thru Penske but the lady in service and the fellow at the front desk doesn’t have my safety in mind. I wouldn’t recommend coming to this Penske on 8401 Killam Industrial Blvd
Laredo, TX. If you don’t check your equipment and hold them accountable I think that they would love for someone to ride away to kill themselves or someone else

We were told we could rent a trailer or car dolly to haul our car behind our motorhome. So we reserved a car dolly. Then they told us we have to rent a truck of theirs to haul dolly. What the heck. Get it together. So U-Haul was more than willing to rent us car dolly.

Excellent service all around. Amount quoted was exact, to the penny, no surprises. 2nd time cross-country move with Penske. Wouldn't consider going elsewhere.

I just rented a Penske 26 foot truck.
The truck was in excellent condition and great to drive. Price was great and every one’s service was exceptional!!!
Thank you Penske for making the move better!!!!!!!

Penske steals single moms money. Was guaranteed money to be returned to me because of an out of state rental that never went out of state. Promised money return and managers would not refund my money nor return my calls.

I enjoyed my return uses with Penske and their team at 43rd avenue and Roosevelt in Phoenix. Jurell is awesome she has great excellent customer service as well.. I will continue to use them. I have used them before.

. To Whom It May Concern, I have attached the complaint regarding Penske, along with corporate contacts, and included Isaac Poags in this correspondence. This email addresses a refund of $2,500 that was cashed but has not been returned to the renter, Isaac Poags. We have been in communication via email for at least eight weeks and have made numerous calls to corporate and various locations as instructed. We were informed multiple times that the check had been mailed. I am uncertain whether Mr. Rogers is aware of the poor business practices being conducted by his staff, but I feel it is important to bring this issue to light. I intend to share this situation on social media and other media platforms, as it is unjust. At this juncture, I can only conclude that we are experiencing racial profiling or being treated unfairly due to our status as a minority-owned company. The staff at the Levern, TN location, where we originally rented, along with all individuals mentioned in this email, have consistently provided us with inadequate responses, engaging in unprofessional behavior and tarnishing the reputation of Penske. And last there was nothing in the contract nor was we advised it would take 8 Weeks to receive the check back and in this case we still have yet to receive the check .Im very angry frustrated and have been pushed to my limits with Penske Thank you