Penske Used Trucks Reviews 

892
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, professionalism, and helpfulness, making the process seamless. Many highlight the exceptional customer service, noting employees go above and beyond to ensure a smooth and stress-free experience. However, some customers noted issues with the product itself. Several reported purchasing trucks that developed significant problems shortly after acquisition, such as defective components or engine issues. A few also mentioned a lack of accountability and follow-up regarding these post-sale defects, causing frustration and unexpected costs.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as outstanding, helpful,... See more

Product

Consumers find product quality to be ambiguous, with many expressing significant dissatisfaction regarding... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, stress-free, and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth dude in Phoenix AZ picking up unit 267887 Erik was attentive and helpful in making the process feel seamless and frictionless. Wonderful place to do business with!!!

Rated 5 out of 5 stars

My experience was fantastic. Far more than my expectations. All the people I interacted with were very professional and knowledgeable. I picked up the vehicle yesterday and the drive home was smooth.... See more

Rated 5 out of 5 stars

I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very at... See more

Rated 5 out of 5 stars

Erik Santillano really showed his best when dealing with 3 different people in the office picking up asking questions and taking care of me all at the same time. If it was me I would have been overwhe... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.


Contact info

4.8

Excellent

TrustScore 5 out of 5

892 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(892)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Coming down from Seattle picking up…

Coming down from Seattle picking up unit 209031 spoke with Erik Santillano and already had vehicle pulled up explained that batteries were low so he had mechanics charging them before I arrived thank you for all the detailed work you do and Matthew and the team in Phoenix

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Michael Kreider and Nicole Hertz make…

Michael Kreider and Nicole Hertz make the process smooth and painless.

January 21, 2026
Unprompted review
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Reply from Penske Used Trucks

Johnny! Thank you for leaving this 5 star review. We are deighted to hear Nicole and Michael created a seamless purchasing experience for you!!

Rated 5 out of 5 stars

Working with Erik Santillano for the…

Working with Erik Santillano for the past 2 weeks he has been very helpful in the sales process and patience with all my questions even helped us get additional savings on a box truck if you ever are in the market and in Phoenix go check him out

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Came in last night from Colorado…

Came in last night from Colorado thought they closed at 3 ended up booking a hotel across the street but never stayed lol. Came in this morning spoke with Erik Santillano he was quick and great customer service. Enjoyed the Fanta.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Erik Santillano has been all hands on…

Erik Santillano has been all hands on deck with me and all my questions we’re not ready right now as we just started our business but he has provided essential information for me and my team to make a decision couldn’t say anything more about him thank you team Phoenix

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Eric and Mathew were fantastic in…

Eric and Mathew were fantastic in helping facilitate getting into a used box truck. Eric went above and beyond to help me test drive some trucks. Mathew was extremely helpful in the financing and made it super simple to get everything squared away.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Erik Santillana has been amazing every…

Erik Santillana has been amazing every step of the way unfortunately I won’t be able to purchase as my company is just too new and not enough down payment once I’m ready I’ll be sure to come to him and recommend him to everyone

January 23, 2026
Unprompted review
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Rated 2 out of 5 stars

Bought a 2020 freightliner m2 106…

Bought a 2020 freightliner m2 106 photos on the ad looked good. I didn't notice that the pics of the driver seat was either doctored or the seat was switched. When I got truck the the driver's bottom was horrible and i mean horrible. The seat looks like it's from the 90's. Whole left side bottom is gone. Battery was dead when i got there then check engine light was on turns out it has def problems. Smh. I live in Mi and flew down to Atl and drove it back. Beware of the $800 doc fee they add for Georgia trucks too. Spent 19k now I have to spend alot more to make it right...

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a truck from penske As Is…

Purchased a truck from penske As Is came into the Phoenix location spoke with Matthew and Erik they were great Erik showed me around the truck explained level 1,2 &3 truck looks great for a level 3 excited and thank you for all the help

January 19, 2026
Unprompted review
Penske Used Trucks logo

Reply from Penske Used Trucks

Thank you for taking the time to share your buying experience with us. Providing transparency and clear explanations during the purchase process is exactly how Matthew and Erik strive to help our customers. We are glad you had a great experience at our Phoenix branch and that you're happy with your truck. Thank you for your business, and we look forward to working with you again in the future

Rated 5 out of 5 stars

Picking unit 180025 process has been…

Picking unit 180025 process has been smooth Erik walked around the truck with me and best sales guy I know get him into a manager ASAP

January 16, 2026
Unprompted review
Penske Used Trucks logo

Reply from Penske Used Trucks

Kyle, thank you for the kind words! We’re thrilled to hear that Erik made the pickup process smooth and provided such a thorough walkthrough of the truck. We’ll be sure to pass along your praise—he definitely deserves it! We appreciate your business.

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