Travel Counsellors - Becoming a Franchisee Reviews 

350
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally welcoming, friendly, and knowledgeable staff for providing a truly warm environment during the entire recruitment phase. People note that the onboarding journey and training sessions are thoroughly structured, highly professional, and completely free of any high-pressure sales tactics. Some people also felt that embarking on this new business career path could initially feel a little fast-paced, scary, or stressful. However, reviewers highlighted that the continuous encouragement, patient mentorship, and clear guidance from the dedicated team quickly helped them feel fully supported and confident.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are knowledgeable,... See more

Customer service

Customers report positive experiences with customer service, noting that staff members are consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an exceptional start from initial interviews... See more

Service

Reviewers mention positive feedback about service, expressing immense satisfaction with the onboarding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just survived the induction—and I say “survived” loosely, because it was smoother than a jazz sax solo and more professional than a penguin in a tuxedo. Julia kicked things off with charm, Kristina st... See more

Company replied

Rated 5 out of 5 stars

From the moment I picked up the phone and spoke with Ashley, I knew Travel Counsellors was the right fit for me. I was given time and patience while I made my decision, and no question ever felt too... See more

Company replied

Rated 5 out of 5 stars

Joining Travel Counsellors has been an easy, clear and straightforward process. I have half way through the two week academy training which has been fabulous. My recruiter, Julia, answered all of my q... See more

Company replied

Rated 5 out of 5 stars

After being made redundant, instead of choosing to work for another company doing the samething earning other people money and getting little thanks for it. I decided it was better to work for myself... See more

Company replied


Company details

  1. Recruitment Service
  2. Travel Agency

Written by the company

Putting people at the heart of everything we do, we provide entrepreneurs with the tools, technology and support to build flourishing travel businesses as part of a company that truly cares. Unlock a future of unlimited earnings, a better work/life balance and a career you’ll love, by starting your own travel business. Whatever your experience in travel, or indeed outside of it, with your commitment and motivation, and our continued support and investment in all aspects of your business, with Travel Counsellors it’s truly an award-winning partnership.

Who are Travel Counsellors?

Written by the company

Travel Counsellors is a global travel business with customer care in our DNA.
We empower brilliant people with a passion for travel to run their own travel businesses, taking care of the travel arrangements of more than 450,000 customers each year. 97% of our franchise holders say they love being part of Travel Counsellors, and 96% of our customers say they would recommend us.

Contact info

5.0

Excellent

TrustScore 5 out of 5

350 reviews

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5.0

All reviews

(350)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

I would like to thank Julia Speed for her unwavering support before and during my induction period with Travel Counsellors. No question was too small or too trivial. Also would like to thank Kristina Seed for her enthusiasm and patience during our training period. It made the experience very enjoyable. Thank you both.

May 29, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind words Andy, we are so glad you have joined the TC family!

Rated 3 out of 5 stars

Self led learning

Online learning is self led e learning with some daily interaction with a trainer. This may not be suitable for everyone. I have given feedback to TC about varying styles of learning and they have taken my feedback onboard which is greatly appreciated.

May 5, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

We appreciate your feedback and we're sorry to hear the online learning format didn't quite meet your expectations. We’ve made some improvements to accessibility to support different learning syles.

Thanks again for your input, it really helps us keep improving

Best regards Matt

Rated 5 out of 5 stars

10/10 experience

I can’t praise Julia Speed and the team enough for how they handled the introduction/onboarding process. Julia was extremely friendly and transparent during our initial phone call and I was further blown away by how welcoming Julia, Matt Harding, Sue Law etc. were during a discovery day. There was no hard sell and everyone was extremely generous with their time. From then on, I have felt completely supported and welcomed throughout the entire onboarding process. The induction training with Dawn Bould was very comprehensive and again Dawn and the wider team have been supportive throughout. Julia has kept in touch regularly and Matt and Julia have both reached out to celebrate early wins. Nothing has been too much trouble and I can’t fault the process.

March 31, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review Beth - wishing you all the best in your journey with us. Best regards Julia

Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience the training course was amazing. I went to Venus in Manchester to meet Julia Speed she made me feel so welcome thank you Julia for all the help and support you have given me.
Kerry and Kristina are so lovely when they was doing the training course they was so helpful and made the training experience amazing. Even now when there is a question they are always around to help.
I am so happy with my Mentor Julie Tebay again always around to help me thank you Julie. I feel like we are one big family in the community, all the lovely people I have met on the training course and also other Travel Counsellors I have met will be friends forever. Thank you again to Julia Speed, Kerry W, Kristina Seed and Julie Tebay and all my lovely Team I was on the training course with thank you for all the support.
I have had the best experience and going forward I am 100% glad I have joined Travel Counsellors.
Kind Regards
Lorraine Sawyer x

March 10, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely words Lorraine we are so glad you have enjoyed your experience so far and we wish you every success with your new business

Rated 5 out of 5 stars

Amazing opportunity

Changing career is a massive decision. Right from initial contact Travel Counsellors we're so transparent and supportive. No hard sell at all and lots of time to understand the business with no pressure at all. I am currently coming to the end of my training which has been fantastic and I am really excited to begin my journey with the continued support from a fantastic organisation.

March 24, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your kind words, it was a pleasure to be part of your journey in starting with Travel Counsellors, we are delighted you have joined us and wishing you every success with your franchise.

Rated 5 out of 5 stars

Unwavering support throughout

Despite already having good knowledge on the TC community, Julia made sure I had an unwavering level of support throughout my decision making journey. Whether the questions were surrounding the business model, logistics of being self-employed or anything else which came to mind, Julia did not hesitate to find the answer to my question, and made me feel very supported. This really is a company where you're made to feel like an individual on your own unique journey.

March 10, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Meg, so glad you are enjoying the TC journey so far, best of luck for the future!

Rated 5 out of 5 stars

Becoming a Franchisee

From my initial phone call with Julia Speed, meeting her at a discovery day and at HQ, everything has been made very easy with no pressure to sign up. The two weeks training with Kerry and Kristina was very well run, they were always there with support with smiles on their faces. I am now three weeks post course and finding my own way. I have a great mentor to assist me and the rest of my onboarding group are always there to answer any questions. There is still a lot to learn but it is going to be worth it, with the great backing of Travel Counsellors.

March 10, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Bernie, we wish you every success with your new business!

Rated 5 out of 5 stars

Fantastic response from Sue Law

Fantastic response from Sue Law when I initially contacted TC re a franchise. She answered all my questions and was available at a time to suit me. She was very knowledgable and talked me through the process of getting started. Thank you Sue,

March 24, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you for your lovely review Megan - wishing you all the success in your new venture.

Rated 5 out of 5 stars

Fantastic company to work with

Fantastic company to work with. The training is amazing and informative. Best decision of my life!

April 3, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for your lovely review Milan- we are excited to see you business flourish with us!

Rated 5 out of 5 stars

Superb experience from the very start.

I'd looked at various travel companies when considering starting my own travel business, but I was always drawn back to Travel Counsellors due to the complete professionalism I experienced from when I first enquired and spoke on numerous occasions with Cathy, to being invited to Head Office to discuss further. The onboarding and ongoing training I received and continue to receive is second to none, I always have an opportunity to learn and upskill, the support is superb, along with the true feeling of community. I might work alone, but I never feel alone.

February 3, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for your kind words Julie, you've had a great start and lovely to see you on the coffee mornings. Cathy

Rated 5 out of 5 stars

First class set up and training

Joining TC was a breeze. I was introduced to Julia Speed who invited me to HQ for a tour once we’d had some initial conversations around my expectations and experience. I think I drilled her with questions for around 4 hours! This was way longer than most office visits but I left with a firm belief that TC was the right franchise for me. The TC training is very well presented. I expected a class room environment, which was the case every morning but the majority of the course is through online modules where you can work through at your own pace. This allows you to absorb information in a way that suits you as an individual. The training teams experience ensures that no one gets too far ahead and no one is ever left too far behind. The content is extremely educational and interesting which makes the course enjoyable. I sometimes worked a couple of hours longer on an evening to practice a bit more on what I was learning but this was just a personal preference, there is no actual need to work any longer than is already designated. Ben & Dawn were attentive and patient with all trainees and calmly answered questions that they’ve heard a million times as if it was the first time they’d heard it. I thoroughly enjoyed the whole 2 week experience and was delighted to see that the training continues but within my own time frames to complete modules.
Congratulations and thank you to everyone that has helped me start my TC journey.

March 10, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you so much for your detailed review Craig, so glad you have enjoyed your experience so far, best of luck with your new business!

Rated 5 out of 5 stars

So far so good!

From the very first conversation I had with Julia and the two week intensive training course with Kristina and Kerry I have been made to feel very welcome and supported. Very happy with my decision to become a TC! There's a lot to learn but the training is detailed and well thought out.

March 10, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thank you Sian for your kind words we really appreciate it :)

Rated 5 out of 5 stars

From initial enquiry through to…

From initial enquiry through to launching my business, everyone at Travel Counsellors has been incredibly helpful. The course content itself was extremely thorough, covering everything you need to know before launching your business. It was a good mixture of practical and reading and the trainers were knowledgable, patient and supportive throughout. Following the training, I feel confident I can make a success of my business thanks to the training and ongoing support Travel Counsellors.

March 10, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review Tamsin - wishing you every success with your new business venture

Rated 5 out of 5 stars

TC Onboarding Experience

Clear, concise and detailed timelines and information. Support every step of the way.

March 3, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review -we are delighted to have you onboard with us. Best regards Julia

Rated 5 out of 5 stars

Joining Travel Counsellors

From the point of first contact to taking part in the Induction Training, there has been lots of clear communication and information.
Everyone at Travel Counsellors has been helpful and friendly and has made the whole process relevant and fun.

March 3, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for your kind words John - wishing you all the best in your new venture with Travel Counsellors!

Rated 5 out of 5 stars

A straightforward, informative process

A straightforward, Informative process. Every question answered in a timely manner. Helpful and friendly. The whole onboarding process confirmed I made the right decision to start my business through Travel Counsellors.

March 3, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for the lovely review Suzanne - all the best with your new business.

Rated 5 out of 5 stars

Becoming a Franchisee

Julia from the franchise team answered all the questions that I had. I felt confident in moving forward and I am happy that I chose to get a franchise with Travel Counsellors

February 10, 2025
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for your lovely review Natalie we are delighted to have you onboard with us. Best regards Julia

Rated 5 out of 5 stars

From the beginning of my journey with…

From the beginning of my journey with Travel counsellors, I was made to feel at ease and not pressured into making a decision. Ashley was always on hand to help with any questions I had and always answered me honestly and promptly.
The onboarding training with Dawn was intense but interesting and Dawn was incredibly supportive with any questions I had. She was patients and ensured we were all on the same page.
A really positive experience so far.

January 6, 2025
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for your lovely words Heather wishing you all the best in your new venture.

Rated 5 out of 5 stars

A brilliant experience - the right people to help me build a travel business

From the minute I reached out to Travel Counsellors during my search for a travel franchise, there was no possibility of partnering with anyone else.
It's been a great experience.
I initially dealt with Ashley Butler who took time to explain things and demonstrate the benefits of joining the TC community. She answered all my questions (I had a lot!) and was there to offer insight whenever I needed it.
Since I signed up and had my induction, the support hasn't changed. From the trainers, to the support staff to the other Travel Counsellors I've engaged with, everything has been amazing.
I've had a great start compared to my expectations and I can definitely say that the onboarding journey has played a big part.
I'm growing in confidence each day and feel I have the right backers to build a successful business.
Thank you Travel Counsellors!

November 1, 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

Thanks for sharing your kind words Jamie we are excited to see your journey unfold with us. Best regards Ashley

Rated 5 out of 5 stars

Travel Counsellors exceeded expectations

Travel Counsellors made me feel very welcome when I went to a discovery day. They took the time to get to know me and made sure I was making the right choice for my career. I can't stress what a wonderful company they are to work with, and how much invest in their franchisees. The training i have received so far has been incredible. So happy I chose to be a TC

December 2, 2024
Unprompted review
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Reply from Travel Counsellors - Becoming a Franchisee

So glad you enjoyed attending one of our Discovery Days Maria - we appreciate the lovely feedback.

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