Good and nice

I had an examination booked for 18:40. I logged on at the correct time and waited to be et into the exam. at 1840 the exam became visible on the screen but the screen was greyed out meaning I was unable to engage with it. I waited several minutes but nothing changes, so I requested help using the hand icon and raised my concern, I received no responses despite making previous requests for help. i tried to ring your 24/7 365 customer services number only to find a recorded message saying you were unable to connect me at this time, I rang four times, without being able to get through. i tried to use the chat function on the website only to be told by your AI that I would have to wait 16 minutes for support, support which didn't come for over 20 minutes. It wasn't until nearly 19:20 that a proctor and a chat agent both told me that there were delays in the exams for the day, I had been waiting for nearly 40 minutes to be told something that could quiet easily have been forwarded by email. Because of this, the examination experience was one of the most stressful I've ever experienced and it was completely avoidable.

Bad experience with the portal. It is not intuitive and they require you to enter information which is privacy sensitive and not allowed by the Dutch Privacy Authority.

I had issues on the day before my scheduled exam. I reached out for help and they were so quick to answer and action which I really appreciated. They made a stressful situation much better.

Failing from one answer, when the passing mark is 60% seems unreasonable when the answers are multiple choice and there is opportunity for a few to be more than one correct answer, but you are looking for something specific.

I use the ITIL Process and Guidlines in my business and they are essential for it.
The Comfort for re-certification and trainings can be improved. It is not so good understandable, how I can do trainings and get Points so which count for the recertification. I am also certified PMP at PMI and find the process for re-certification better understandable.

the guidelines for the training are so strict and specific that it took me almost a year to find an appropriate place to do the exam. They are idealistic and require people to have specific rooms with specific conditions that not everyone has the luxury to afford.

everything ok great trainer

Top job by procter-Explained things following carefully listening to my questions and/or remarks.

the experience was smooth, the proctor straight checked the room, inspect it. the steps for check in for exam was easy

Excellent course content

Helps keep up with effective and efficient ways of running projects as times change

Following my recent review "Zero Stars", PeopleCert has now reactivated my Foundation and Practitioner vouchers for two months and restored my access to the online materials. I genuinely appreciate the gesture and the fact that they eventually took the time to review my situation.

However, it’s unfortunate that I had to resort to writing a public review before any action was taken. While I’m thankful for the outcome, the customer experience leading up to it could have been much smoother — and given the length of time the issue remained unresolved, a slightly longer extension would have felt more proportionate. It would also be helpful if the administrative fee to reschedule my Foundation exam could be reconsidered.

Excellent training / Certification organization

User Experience

Hard to find course material and sample papers on website. Computer lockdown/reqs to take exam excessive.
Invigilation ok.

the experience was wonderful, i would like to recommend anyone .

The training was too fast and the moc exams didn't replicate what the exams was.

More prepareation was needed then expect.