PeopleCert Reviews 

6,120
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,300 reviews, reviewers had a great experience with this company. Customers frequently praise the staff, including proctors and trainers, for their helpfulness, politeness, and professional guidance, making interactions pleasant and supportive. Many people found the overall exam process to be smooth, professional, and well-organized, contributing to a positive and stress-free experience. Reviewers also appreciated the accessibility and ease of use of the website and exam interface, noting its simplicity and responsiveness. However, some customers also noted significant delays, with proctors being late for scheduled appointments or even failing to join, causing stress and frustration. Additionally, a few other people felt that customer service was difficult to reach or unresponsive, with issues like disconnected calls and slow email replies. Some reviewers also experienced technical difficulties with the website interface or software, including problems with Chrome, leading to delays and a less smooth experience.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the overall process smooth and... See more

Staff

Customers consistently note positive experiences with staff, highlighting the professionalism, helpfulness,... See more

Website

Reviewers highlight ambiguous aspects of the website, with many expressing dissatisfaction due to... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising the professionalism,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My exam was at 7:50PM. I joined the experience at 7:30 and my examiner showed up 10 minutes late at 8PM. Normally, being late isn't a problem. However, as most people would be when prep... See more

Company replied

Rated 4 out of 5 stars

Overall, especially the customer service and the booking process for the online exam is notably great. A minor inconvenience is that (at least for PRINCE2 Foundation), the book isn't downloadable... See more

Company replied

Rated 4 out of 5 stars

In my case, to have a better experience I would like to have the possibility to have course options in English. Location was good but parking taxes high. Would it possible to have a discount for... See more

Company replied

Rated 5 out of 5 stars

I had issues on the day before my scheduled exam. I reached out for help and they were so quick to answer and action which I really appreciated. They made a stressful situation much better.

Company replied


Company details

  1. Educational Testing Service
  2. Educational Consultant
  3. Educational Institution
  4. Educational Supply Store

About PeopleCert

Written by the company


Dream it, do it.

Big goals start with bold moves. At PeopleCert, we help people and businesses turn ambition into action. Our certifications, including ITIL®, PRINCE2®, DEVOPS INSTITUTE® and LANGUAGECERT, power careers, businesses and entire industries.

From solo entrepreneurs to Fortune 500 giants, we’re making skills, knowledge and opportunity accessible in 200+ countries. Every certification we deliver helps someone take their next step, land their next job or shape the future.

Wherever you’re headed, dream it, do it.

VISIT OUR WEBSITE

Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

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4.0

All reviews

(6,120)

3,482 reviews in the last 12 months

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Rated 2 out of 5 stars

This is effectively a tax on practitioners

This is effectively a tax on PRINCE2 practitioners. PeopleCert impose this charge if you wish to maintain your qualification. There is zero benefit for me as what they offer is too entry level for my needs. On top of that they bombard me with unwanted emails about ITIL with no way of unsubscribing. This will be the last year I pay.

July 21, 2026
Rated 5 out of 5 stars

The docent was really good and managed…

The docent was really good and managed to make rather dry material much more engaging by using practical examples. What was missing was a central framework or overview that could have tied the individual topics together and served as a reference across the different modules. The final sections were particularly information-dense compared to most of the earlier content. Overall, a very good course and presentation.

July 24, 2026
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Reply from PeopleCert

Thank you for sharing such balanced feedback! We're glad the trainer's expertise and real-world examples helped make the learning experience more enjoyable and meaningful. We also appreciate your observations and will take your comments into consideration as we continue to refine our courses.

Rated 5 out of 5 stars

clear instructions

clear instructions for a new user

July 20, 2026
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Reply from PeopleCert

We're glad you found the process easy to navigate thanks to the clear guidance provided.

Rated 5 out of 5 stars

Good process

Enrolling and running the exam was simple. Implementing special accommodation was also easy. Overall, it was a good experience. If certificate renewal is necessary or a business model discussion is needed, I’d like to know more.

July 19, 2026
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Reply from PeopleCert

What great feedback! We're thrilled that you found the enrollment process, exam delivery, and special accommodation arrangements smooth and accessible.

Rated 5 out of 5 stars

I sat for ITIL Foundation and the…

I sat for ITIL Foundation and the experience with PeopleCert has been good

July 23, 2026
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Reply from PeopleCert

We're glad you found the experience positive and rewarding, and we look forward to supporting your future learning goals.

Rated 5 out of 5 stars

I got useful information that pertained…

I got useful information that pertained to the main topic. It was wrapped up perfectly. The course delivered fundamental along with necessary materials to fulfil the course.

July 20, 2026
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Reply from PeopleCert

We're so pleased you found the content focused, valuable, and easy to follow. Delivering the right knowledge and essential learning materials is exactly what we strive for at PeopleCert.

Rated 4 out of 5 stars

The friendliness and patience of the…

The friendliness and patience of the proctors of PeopleCert were amazing. Both my work and private laptop had issues in sharing the full screen and microphone. They have given me instructions and reassured me before I started the exams.

July 17, 2026
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Reply from PeopleCert

It’s fantastic to hear that our proctors combined professionalism with patience and encouragement. We're delighted they helped turn a challenging setup into a smooth and positive exam experience.

Rated 4 out of 5 stars

Everything went ok

It was fine but a little confusing to understand the set up. I'm glad I looked at it the day or a few days before to make sure everything made sense, definitely make sure that is still communicated to prepare in advanced. I also could not edit my name, thank goodness there wasn't an issue (middle name missing). It wasn't clear that the dates also had to be in European format.

July 20, 2026
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Reply from PeopleCert

We appreciate you taking the time to share both the positives and the areas where the experience could be smoother. It's great to hear that reviewing the setup beforehand helped, and we'll certainly take your comments about clearer instructions into account.

Rated 4 out of 5 stars

Good proctor

Good proctor. Nice system, you can look to questions. Flag them.

July 20, 2026
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Reply from PeopleCert

We're happy to hear the system worked well for you and that the proctor contributed to a smooth exam experience.

Rated 4 out of 5 stars

Instructions and User experience

It was a easy process, document provided was very useful easy to read and was able to achieve the certification

July 20, 2026
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Reply from PeopleCert

Thank you for sharing your experience. It's great to know the straightforward process and helpful resources contributed to your success.

Rated 5 out of 5 stars

Renewal

Senior Consultant and Trainer

July 19, 2026
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Reply from PeopleCert

We appreciate your feedback. Thanks for choosing PeopleCert!

Rated 5 out of 5 stars

The proctor was very thorough and…

The proctor was very thorough and ensured my exam taking process experience was structured and seamless. I am very happy with my overall experience and look forward to the next time I take an exam. Thank you

July 22, 2026
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Reply from PeopleCert

We're so pleased you had such a positive experience. Ensuring a seamless exam process is important to us, and it's wonderful to know your proctor provided excellent support throughout.

Rated 5 out of 5 stars

I love the company!!

I love the company!!! Great content, great opportunities to keep learning.

July 22, 2026
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Reply from PeopleCert

What a lovely review! We're thrilled you appreciate the content and the chance to keep growing and learning with PeopleCert.

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