First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more
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Review summary
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What people talk about most
Reviews shaping this summary
A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more
Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more
Company replied
Victor understood my predicament about there no longer being a yearly membership and that I didn't need 100 reports a month for $29.95. I am very happy to have been offered the Lifetime plan with 10 r... See more
Company details
- #5 of 11 best companies in Search Engine Company
About PeopleFinders
Written by the company
Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.
PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records
Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Contact info
1821 Q Street, 95811, Sacramento, CA
- (800) 718-8997
- customercare@peoplefinders.com
- peoplefinders.com
4.3
Excellent
3K reviews
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Excellent customer support from Luis
A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered help was also logical. Luis makes his supervisors' supervisor look good. I ask, what can be done to give Luis his undeniably earned and so well deserved recognition? Please respond, don't take for granted. I haven't!
March 3, 2026
AI Phone manager exceptional.
I tried the web site to solve my problem Unable to locate 2nd account so used the Co. phone # and met AI. Honestly best AI ever . When giving my email individual letters were a bit of a challenge so AI shot me a txt to clarify Done. I was amazed at the capabilities of this AI experience. I was put through to a real person who clarified AI had cancelled both accounts for me . Great experience Thank you . This is an unsolicited review
February 27, 2026
Great service received from your…
Great service received from your representative Victor.
February 27, 2026
It was frustrating trying to contact a…
It was frustrating trying to contact a real person rather than an AI bot. Once I got through, the customer service person was kind and friendly. she was able to provide me with fast service.
February 27, 2026
The 3 day trial is not 3 full days
The 3 day trial is not 3 full days. Signed up late Sunday evening and was billed Tuesday - just after midnight, so technically Wednesday. Be warned - they will offer NO REFUND. Service only identifies about half of the numbers I searched.
February 25, 2026
Unprompted review
Excellent Customer Service
Victor was outstanding! He was a great listener, understood my issue right away, and resolved it quickly.
I really appreciated his professionalism and attentiveness.
February 26, 2026
Victor was very helpful and went above…
Victor was very helpful and went above and beyond and understood my urgency and distress and made a solution possible. He was very patient. If he doesn’t get a raise this week then there’s something seriously wrong with whoever’s in charge of that.
February 24, 2026
Very helpful representative.
February 23, 2026
Victor assisted me swiftly and took…
Victor assisted me swiftly and took care of my concern with ease.
February 21, 2026
Victor was very helpful
February 21, 2026
Victor was extremely kind and helpful
Victor was extremely kind and helpful. The call was quick, he helped me with what I needed right away. He explained everything clearly and was so kind and polite while doing so.
February 20, 2026
BEWARE monthly charge added
I used this service for a one time lookup and was nailed with a $29.99/mo charge.
February 20, 2026
Unprompted review
My issue was taken care of immediately
My issue was taken care of immediately. I was very satisfied
February 19, 2026
Victor was amazing!!
Victor was amazing!!! Listened to my issue and got it fixed quick, wouldn’t recommend anyone better to help you with your problems!! Give victor a promotion!! Thank you
February 19, 2026
Victor was fabulous
Victor was fabulous, he understood my situation and took care of my request quickly and efficiently. Thank you Victor, you are a wonderful customer service agent 💖
February 19, 2026
Excellent service and prompt response…
Excellent service and prompt response to my request
February 18, 2026
Customer Service
I had an issue with fees and my account status and the gentleman was prompt and took care of the issue.
February 18, 2026
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