First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more
Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more
Company replied
Victor understood my predicament about there no longer being a yearly membership and that I didn't need 100 reports a month for $29.95. I am very happy to have been offered the Lifetime plan with 10 r... See more
Company details
- #5 of 11 best companies in Search Engine Company
About PeopleFinders
Written by the company
Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.
PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records
Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Contact info
1821 Q Street, 95811, Sacramento, CA
- (800) 718-8997
- customercare@peoplefinders.com
- peoplefinders.com
4.3
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have amazing customer service
They have amazing customer service. This is a trusted site—it doesn’t give scam vibes at all. I mean they pretty much pulled up the entire roster of my family lol. They are also top on Google it seems
March 22, 2026
Reply from PeopleFinders
customer,
We're happy to hear that you had such a great experience with our customer service! We appreciate you trusting our site and are glad it met your expectations. Thanks for your positive feedback!
apollos
Victor successfuly handled our issue…
Victor successfuly handled our issue with care and concern.
March 20, 2026
Reply from PeopleFinders
Paul Golf,
We're happy to hear that our team addressed your issue with such care. Thank you for sharing your positive experience with us!
apollos
The Agent was extremely patient with…
The Agent was extremely patient with me. I AM not iternet savvy at all.
March 19, 2026
Reply from PeopleFinders
Lauretta Celendano,
We appreciate your kind words! We're happy to hear that our agent was patient and helpful during your experience. Thank you for your feedback.
apollos
WAITING ON MY PDF OF FILE I ORDERED
March 16, 2026
Reply from PeopleFinders
Robert Hodges,
So we may assist you directly with your concern, please call our Customer Care Team at (800) 718-8997.
apollos
Good customer service
Their customer service was great. When I needed to cancel and get a refund, my wait time was short and they did not make it difficult to get a hold of an agent. Once I got a hold of an agent my problem was resolved quickly.
March 15, 2026
Reply from PeopleFinders
Sarah,
We're happy to hear that our customer service met your expectations. We appreciate that you were able to quickly connect with an agent and resolve your issue efficiently. Thank you for your positive feedback.
apollos
Great customer service!
March 13, 2026
Reply from PeopleFinders
Jennifer,
We really appreciate you taking the time to share your positive experience!
Apollos
finding me
This is a thrilling app it's getting me closer to the truth of who I am in this world first thanking My Lord and Savior JESUS CHRIST FIRST AND FOREMOST THE ALL OF YOU AT TRUST PILOT AND ASSOCIATES
March 11, 2026
Reply from PeopleFinders
CRBarnes,
We're happy to hear that the app is bringing you closer to self-discovery. Thank you for sharing your experience and for your positive feedback; we appreciate it greatly.
apollos
The agent whom helped had great…
The agent whom helped had great customer skills. Was great at communicating all across the board. He was patient. He listened and executed it all smoothly. He should get a raise. Agents like himself are rare now days.
March 11, 2026
Reply from PeopleFinders
Ronnie,
We're happy to hear that the agent provided excellent customer service! We appreciate you mentioning their communication skills, patience, and smooth execution. We value your feedback!
apollos
Victor was great
March 10, 2026
Reply from PeopleFinders
Paul,
We're happy to hear that you are satisfied with Victor's customer service. Thank you for taking the time to share your feedback!
apollos
Great customer service
Great customer service. Found exactly what I needed for a safe transaction.
March 8, 2026
Reply from PeopleFinders
William Mathews,
We're happy to hear that our service helped you find what you needed and ensured a secure transaction. Thank you for your positive feedback!
apollos
I followed the advertised risk free…
I followed the advertised risk free process of cancellation within 3 days. However, They charged my debit card and REFUSED to refund my account, even though I had email confirmation from them proving my timeline was correct. After several days of checking on this, I requested to be paid for my time, on top of the credit I was rightfully owed. (Since they were on the clock, purposely giving me the runaround) I ended up providing the numerous emails to my payment account and received a full refund. Highly do not recommend this service.
March 8, 2026
Reply from PeopleFinders
Kingxley,
We really appreciate you taking the time to share your positive experience!
Apollos
Daphne was very helpful and pleasant
Daphne was very helpful and pleasant. I am a very happy customer today and look forward to my new membership.
March 7, 2026
Reply from PeopleFinders
Jeanne,
We're happy to hear that your experience was so positive! It's great to know that our team member was helpful. We appreciate your feedback and welcome you!
apollos
Daphne is a great associate and helped…
Daphne is a great associate and helped me above and beyond!!
March 6, 2026
Reply from PeopleFinders
TYLER,
We are happy to hear that you had such a positive experience with Daphne. Thank you for taking the time to leave us this great feedback!
apollos
Reply from PeopleFinders
Larry,
We're happy to hear that we successfully addressed your problem and kept you informed. Thank you for your positive feedback; we appreciate your recognition of our team's efforts.
apollos
I was dealing with a very professional and knowledgeable person.
I was dealing with a very professional and patient lady named Daffney, who took the time to make sure my questions were answered and that I could walk thru my necessary steps for my needs.
I was very please with her demeanor. She sent me several screen shots etc. to insure the process.
March 6, 2026
Reply from PeopleFinders
Bill Parodi,
We're happy to hear that you had such a positive experience with Daphne! We appreciate you acknowledging the support you received. It's wonderful to know the information and guidance provided was helpful in meeting your needs. Thank you for your feedback.
apollos
Very patient and helpful.
March 5, 2026
Reply from PeopleFinders
jerry wall,
We appreciate your feedback and are so glad we could help you!
apollos
Reply from PeopleFinders
Jay,
We're glad you found our service fast, professional, and helpful. Thank you for your positive feedback!
apollos
The gentleman who helped me was great
The gentleman who helped me was great! He solved my issue super fast! No muss no fuss! 5stars! Give him a promotion !
March 3, 2026
SCAM- DO NOT GIVE THEM YOUR CC INFO
SCAM- I was trying to look something up. They said I'd get it for 95c. They charged me $1.95 and then a random $5 and I did not get any information. These people are identity thieves trying to make money on top of their scams. Stay away.
February 24, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.