Pepperfry Reviews 473

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of furniture and designs available, often finding products that match their style and requirements. Reviewers frequently mention satisfaction with the quality and durability of items like dining tables, sofas, and beds, noting that products often look elegant, sturdy, and are exactly as shown online. The delivery and installation process is often described as fast, smooth, and on time, with some customers highlighting good communication and assembly services. However, some people were dissatisfied with product quality, reporting issues like mattresses becoming saggy, jammed locks on cupboards, or items being delivered damaged or not as depicted. There are also concerns about delivery delays, with some customers experiencing prolonged waits and a lack of communication regarding their orders. A few other people also felt that customer service was unresponsive or unhelpful, particularly when issues arose with damaged or incorrect products.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the design, quality,... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the top-notch quality of... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast delivery, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Service

Clients share ambiguous opinions on service. Many reviewers express extreme frustration and dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Furniture ka design or quality dono best hai.fast dilevery or smooth installation experience Mila ..variety or furniture bhut acchi hai, her style me avilable hai

Rated 3 out of 5 stars

I recently ordered a sheeshamwood bed from pepperfry and got the order delivered in 5 days. While pepperfry lacks in selling customized furnitures (other sites offer more customised furnitures) , I th... See more

Rated 4 out of 5 stars

Had a great shopping experience with Pepperfry! The website is easy to navigate and there are huge range of furniture to choose from. My order arrived on time as well and packaging was well. The quali... See more

Rated 4 out of 5 stars

I ordered a solid wood sofa, one of the Pepperfry brands last month. Initially there was a delay in the delivery but I got a promt call from the Pepperfry team about the delay. They gave me an option... See more



Contact info

3.1

Average

TrustScore 3 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Ordered sofa and lounger

Ordered sofa and lounger. Delivery got delayed by a couple of days that too after constant follow up and email to CEO. Wrong product delivered for lounge as the legs are in different colour than what is shown in picture. Replacement legs are taking ages to be delivered. The carpenter assigned is playing hide and seek. The order was placed through Kharghar Navi Mumbai outlet but that salesman is unresponsive though he promised that if you order through outlets we are in better position to help customers. But they don't pick up calls.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Difficult to get in touch with customer executive to schedule a delivery. Even if get in touch they are helpless. My expectation with the professional at the moment is not much given the service. Never buying again. Urban ladder is much better in terms of service.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience doing online purchase…

Worst experience doing online purchase with this scammer platform. Seems they tie-up with vendors of substandard products and lure by displaying discounts, a product when I purchased was already 70% discounted, but next day even discounted to 30% of that price. Product received was substandard, customer service person was claiming they have sent only what I purchased. Pathetic experience was they want me to become a photographer to take multiple photos as how stupid they expect to see the product delivered. Actually platform originally displayed only one photo that too photoshop image.
In another order they have sent only one quantity for three purchased, and marked it as delivered.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a bed and the mattress

I ordered a bed and the mattress. The delivery for the bed and the mattress was well managed by the team to ensure while the bed is delivered the mattress is also been delivered. The bed was also installed quickly once it was delivered. The quality of both products is good

January 3, 2026
Unprompted review

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