Pepperfry Reviews 473

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of furniture and designs available, often finding products that match their style and requirements. Reviewers frequently mention satisfaction with the quality and durability of items like dining tables, sofas, and beds, noting that products often look elegant, sturdy, and are exactly as shown online. The delivery and installation process is often described as fast, smooth, and on time, with some customers highlighting good communication and assembly services. However, some people were dissatisfied with product quality, reporting issues like mattresses becoming saggy, jammed locks on cupboards, or items being delivered damaged or not as depicted. There are also concerns about delivery delays, with some customers experiencing prolonged waits and a lack of communication regarding their orders. A few other people also felt that customer service was unresponsive or unhelpful, particularly when issues arose with damaged or incorrect products.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the design, quality,... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the top-notch quality of... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast delivery, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Service

Clients share ambiguous opinions on service. Many reviewers express extreme frustration and dissatisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Furniture ka design or quality dono best hai.fast dilevery or smooth installation experience Mila ..variety or furniture bhut acchi hai, her style me avilable hai

Rated 3 out of 5 stars

I recently ordered a sheeshamwood bed from pepperfry and got the order delivered in 5 days. While pepperfry lacks in selling customized furnitures (other sites offer more customised furnitures) , I th... See more

Rated 4 out of 5 stars

Had a great shopping experience with Pepperfry! The website is easy to navigate and there are huge range of furniture to choose from. My order arrived on time as well and packaging was well. The quali... See more

Rated 4 out of 5 stars

I ordered a solid wood sofa, one of the Pepperfry brands last month. Initially there was a delay in the delivery but I got a promt call from the Pepperfry team about the delay. They gave me an option... See more



Contact info

3.1

Average

TrustScore 3 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT BUY FROM PEPPERFRY!!!

DO NOT BUY FROM PEPPERFRY!!!

I paid Rs 22000 for a table ORDER ID: 310491283 and what they send is a scratched table with scratched legs. I asked for return. They took the table and have not refunded my money. I am now consulting lawyers for filing a consumer case. PLEASE DO NOT BUY FROM THEM!!! Once you have paid money they do not respond to your calls and do not respond to your emails!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Pepperfry has amazing collection of…

Pepperfry has amazing collection of Sofas, bed, dinning and coffee tables. Studio has amazing range, amazing staff and well informed on product. They helped me to choose product according to my requirement. Thank you Pepperfry ❤️❤️

September 11, 2025
Unprompted review
Rated 4 out of 5 stars

Great Service

I purchased a mattress and pillows from the Pepperfry website, and was delighted with the experience. The delivery was done earlier than expected and the entire process was completely hassle-free.

August 29, 2025
Rated 5 out of 5 stars

Living room cabinet

We had bought a side cabinet from Pepperfry and the entire experience from placing the order to having it installed was a breeze. The cabinet needed installation so once it was delivered, their carpenter promptly came and assembled the product. The product itself is extremely sturdy and spacious and it also looks wonderful in our room.

Would surely recommend this to others.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Solidwood lounger six months…

I bought a Solidwood lounger six months ago, which is great value for money. It's very comfortable, and the sofa bed opens up with just one spring bend action. I can't stand pull out sofa beds, which are cumbersome, so really appreciate the design and comfort of this one.

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Wow 27 5 star reviews september!

Wow 27 5 star reviews september!
Pepperfry se sofa mangaya tha 1 mahina pehle aaj delivery aayi to dekh ke shock ho gaya ek leg tooti hui hai backrest bhi hil raha hai delivery wale bhaiya bina help kiye chale gaye customer care ko kiya message kiya loi jawab nahi aaya photo video sab bhej di

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Products & Great Prices

I've been shopping at Pepperfry for a few years now and I can genuinely say it's been an excellent experience.
Their app and website are both super user-friendly, so browsing and shopping is quite easy.
The people working in their stores are also quite well-informed because they went out of their way to figure out what I needed and suggested the perfect products to me according to the aesthetics of my home's interiors.

I've bought quite a few stuff over the years from them - sofa-bed, dining table, recliner, bar trolley, bookshelves, smaller decor stuff. And they've all been delivered on time, in proper condition, and were assembled promptly.

Shoutout to their carpenters too; one of them went the extra step to install noiseless studs under my chairs and dining table, even though that wasn't a part of his tasks, would've included his name but I can't seem to find it now.
I also really like the quality – everything that I've bought has turned out well-made, well-finished, quite sturdy.
Plus, I usually found great offers on my Credit Cards along with EMI options.
Suffice to say, Pepperfry is my go-to for buying furniture and home décor. They've got reliable service, lovely quality, and expert staff.

I'm happily recommending them to anyone looking to set up or upgrade their home.

October 25, 2024
Rated 5 out of 5 stars

Highly recommended!

I've ordered multiple products ranging from home decor, furnishings, kitchen items, bean bag to furniture. Received products in good condition. Loved their products and post sales services. Would highly recommend home decor enthusiast to buy buy this platform. Thank you Pepperfry!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Nice experience at Pepperfry

I visited their Indiranagar store. I found the staff very helpful and expert. They helped us selecting 3 seater sofa. Was happy with the variety they have on their platform. Product was also delivered in committed timeline.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had a truly delightful experience…

I had a truly delightful experience shopping with Pepperfry! From the moment I stepped into their experience studio, the staff went above and beyond to help me find options that suited both my style and budget.

The product range is impressive—modern, thoughtfully curated, and of excellent quality. The purchase process was seamless, and delivery was completed exactly on time as promised. The packaging was secure, ensuring the products arrived without any damage. Their installation team also did a commendable job—quick, neat, and completely hassle-free.

I purchased a queen-size bed and a 3-seater sofa, and both exceeded my expectations. The furniture is sturdy, beautifully finished, and exactly as displayed in the studio. It has added a premium look and feel to my home.

Overall, Pepperfry has set a new benchmark for furniture shopping—from the in-studio experience, to delivery and installation, all the way to enjoying a top-quality product at home. I would gladly recommend Pepperfry to anyone seeking reliable service and high-quality furniture.

August 28, 2025
Rated 5 out of 5 stars

What an amazing experience it has been

What an amazing experience it has been. I really wanted to gift my father a recliner, did a good research and found the best one named Norton RRR on Pepperfry. This is now the best furniture piece at my home fulfilling the need of a recliner as well as a rocking chair. Thank you Pepperfry.

July 17, 2025
Unprompted review

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