We brought the peppermint mints "Big Pouch" they are lovely! They peak at a very minty but then start mellowing absolutely wonderful taste! We are coming back as we have found your Spearmint Gum &... See more
Company replied
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See what reviewers are saying
Fantastic mints so, so yummy. I am a mint fiend and was moving away from gum for environmental and health reasons. I love how pepper smiths use British mint and xylitol from Finland. I started with in... See more
Company replied
Until very recently I didn't even know that most gum WASN'T all natural ingredients. When I found this out, I decided to switch to a better product. I tried a few and decided that Peppersmith gum tast... See more
Company replied
Peppersmith products are actually very good. However, like many companies nowadays they use subscription traps to keep your money rolling in, as well forcing you to email customer support in order to... See more
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Company details
Written by the company
Founded in 2010, with the aim of creating healthier, more natural, sustainable mints and gum, we have now sold close to 20 million packs worldwide! // BETTER MADE, BETTER FOR YOU: Our mints and gum are sweetened with 100% plant based xylitol to help keep teeth healthy. They are full of actively good, naturally derived ingredients. No chemical nasties or animal derived junk. // 100% PLANT BASED XYLITOL: Yes, that's right, we only use xylitol to make our mints and gum taste nice and sweet. We know that it sounds a bit funny, but it's actually a clever little ingredient that helps keep your teeth healthy by clearing away bacteria and plaque in the mouth. Even better news, it comes from trees and plants. Hooray. // REAL PLANTS NOT CHEMICAL PLANTS: When it comes to the other ingredients in our mints and gum, we like to steer clear of stuff like artificial colours, flavours or preservatives. That's why we use proper British mint and real Sicilian lemons to make them taste so great. Plus we use tomatoes to give our strawberry pastilles their nice pink colour. // SUGAR FREE AND LOW CALORIE: Luckily, the xylitol that we use to replace sugar in our products has 40% fewer calories than sugar itself. This means that in a whole pack of Peppersmith mints there's only 36 calories. Plus, xylitol has a low GI of 7 so is suitable for diabetics too. // NO ASPARTAME. NOT NOW. NOT EVER.: Aspartame. That nasty artificial sweetener that's in lots of diet fizzy drinks. We don't need it to make our mints and gum taste good and neither do you. // BACKED UP BY SCIENCE: Don’t just take our word for it, we’re endorsed by lots of dentists across the UK and the Oral Health Foundation. We are also approved by the European Food Safety Authority who have done lots of studies on xylitol and teeth. // OUR MISSION: We pride ourselves in trying to be a sustainable as possible. This is not always easy but where we can choose a more sustainable option we will. We are not perfect but we are trying hard to protect this planet we call home. If you have any requests or suggestions regarding our packaging please do let us know.
Contact info
Peppersmith HQ, 9 Discovery Way, TN21 0GE, Horam, East Sussex, United Kingdom
- 020 8788 2080
- hello@peppersmith.co.uk
- peppersmith.co.uk
3.9
Great
696 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
Best gum in world
Great tasting natural gum, no plastic or artificial additives.
Good service and fast postage.
January 3, 2023
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Mints delivered promptly at a fair price
December 30, 2022
Efficient and always keep me up to date
Automatic reorder sent out at interval of my choice
December 18, 2022
Reply from Peppersmith
Thanks for the awesome review
Team Peppersmith ❤
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Reply from Peppersmith
Thank you for the 5 stars ⭐
Team Peppersmith
Mighty box gum
Great product. It's difficult to find a gum without aspartame. This fits the bill.
December 12, 2022
Reply from Peppersmith
Thank you for the great review! We’re so happy you love the gum as much as us 😊
Team Peppersmith
Reply from Peppersmith
Thank you so much for your Lovely review ❤❤
Team Peppersmith
Good quality product
December 15, 2022
Reply from Peppersmith
Thanks for the awesome review
Team Peppersmith ❤
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Reply from Peppersmith
Thank you so much for your Lovely review ❤❤
Team Peppersmith
Good Quality and GreatTaste
I've used Peppersmith gum for several years now. It's always good quality without fail and makes my mouth feel great. It's well packaged for delivery and arrives in good time.
November 29, 2022
Reply from Peppersmith
Thank you for the great review! We’re so happy you love the gum as much as we do ❤
Team Peppersmith
Ordered 2 of the tasting boxes.My order…
Ordered 2 of the tasting boxes.My order was accepted even though some of the mints were actually out of stock.3 weeks later the order was cancelled by Peppersmith and refund given.Poor customer service to accept an order on out of stock items
November 9, 2022
Reply from Peppersmith
Thank you for your feedback, we apologise for your disappointment with your recent order.
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Money taken and no order or correspondence
UPDATE: After writing this review, I did get a reply to one of my emails. I asked for my express delivery to be returned, which they did. I then emailed parcel force and their reply was that I should receive shortly. I received 2 days later. I’m very happy with my products and even though a bad experience, I will order again. I just don’t think it is good practice to take your money and allow you to order something that isn’t in stock, as well as poor or no response to calls and emails. Hopefully they’ll take on board, and use to improve for future orders.
ORIGINAL REVIEW: Ordered a mixed box, paid express delivery. Money was taken from account straight away. 3 days later nothing had arrived. Phoned and spoke to someone who said there seemed to be an issue with stock on one of the products in the box, they’d look into it and get back to me. Heard nothing since, despite calling and calling with no answer, and several emails. Had an email 6 days after placing order saying it was dispatched, and an email from parcel force, but so far 10 days later still no tracking and still no order. I understand that issues arise, but a response to my calls and emails would be appreciated at the very least. Disappointed after the company was recommended to me, as their products are lovely, and I’ve had to incur further cost and get elsewhere.
November 20, 2022
Reply from Peppersmith
Thank you for your comments and we are sorry that your email went unanswered, we aim to answer all our customers as soon as we can unfortunately due to high volumes this is taking a little longer than normal.
We are glad you enjoyed our products.
When I get the goods
When I get the goods, I'll tell you how you did, but so far, not impressed.
Why do I have to have another app just to track the goods?
Slow slow slow.
And don't even mention Royal Mail.
I will think twice before ordering from you again.
November 29, 2022
Reply from Peppersmith
Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers.
Reply from Peppersmith
Thank you for the 5 stars ⭐
Team Peppersmith
To have confidence that their order is on its way .
The peppermints are delicious and ordering online is convenient.
November 28, 2022
Reply from Peppersmith
Thanks for the awesome review
Team Peppersmith ❤
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Speedy ordering and delivery.
November 17, 2022
Reply from Peppersmith
Thank you for the 5 stars ⭐
Team Peppersmith
Sicilian lemon mints are back!
I have been waiting for the return of the Sicilian lemon mints with eager anticipation: now they are back and do not disappoint. Thank you for such a prompt response to my order.
November 22, 2022
Reply from Peppersmith
Hi John,
Thank you for the great review! We’re so happy you love our Lemon mints as much as we do!
Team Peppersmith
Always very quick and speedy!
November 23, 2022
Reply from Peppersmith
Thanks for the awesome review!
Team Peppersmith
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