I've worked with a lot of brokers, but this one stands out because they bought us a five-day vacation at a five-star hotel in Zanzibar, which we thoroughly loved. The two gentlemen in charge of partn... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting started. Before making a deposit i wanted to make sure I have my profile accurate and updated to avoid future complications. I came across my old cell number that auto filled and I requested f... See more
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I was looking for a support to delete my demo accounts and update on my verification documents to have live account. I got transferred to the support team named Constantinos T. who went through all... See more
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Mr Constantinos from customer support line helped me to deposit USD by transferring and converting USDT. He also helped me with the position size calculation for Crude Oil Spot. He made me a MT5 accou... See more
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Company details
Written by the company
Pepperstone is an Online Forex (FX) Trading Broker, providing traders across the globe with cutting-edge Forex trading technology to offer unmatched top-tier liquidity, institutional grade spreads and the security of tight financial regulation. Pepperstone offers online Forex trading through multiple Forex trading platforms, including MetaTrader 4, cTrader, TradingView and Apps for iPhone and Android. Smart traders make smart decisions. Equip yourself with the Pepperstone advantage today.
Contact info
Level 16, Tower One/727 Collins St, Melbourne VIC , 3008, Melbourne, Australia
- +61 (0)3 9020 0155
- support@pepperstone.com
- pepperstone.com
4.3
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service
Great service from this company by providing important information in opening my account. Thanks to John Concepcion for exceptional support.
April 23, 2025
Unprompted review
Reply from Pepperstone
Dear Efren, thank you for your positive feedback!
We’re glad to hear you had a smooth account-opening experience and found the information helpful. We’ll be sure to pass your kind words along to John Concepcion.
Team Pepperstone
Bad customer service.
Bad customer service.
I tried several times to contact customer service, and wrote an email to "support" and nobody ever answered.
February 2, 2026
Unprompted review
Reply from Pepperstone
Dear Amer, we apologize for your experience.
We would appreciate the opportunity to look into this matter for you and have requested some additional details to help us locate your account and ensure you receive the appropriate assistance.
In the meantime, we kindly ask that you reach out to us again through one of our support channels, such as email, live chat, or phone.
Team Pepperstone
A broker that really understands my…
A broker that really understands my needs as a trader, from their account managers who patiently listened to my questions and needs, to their customer service. It just feels premium and I feel valued as a client.
January 27, 2026
Reply from Pepperstone
Dear Alison, thank you for your wonderful feedback!
We’re delighted to hear that you feel supported and understood by our account managers and customer service team.
Team Pepperstone
Ayush made a quick and easy call with…
Ayush made a quick and easy call with it being straight to the point, pepperstone is also easy to work with and accessible for all people.
February 4, 2026
Unprompted review
Reply from Pepperstone
Dear Hussein, thank you for your great feedback!
We’re glad to hear that Ayush was able to assist you quickly and keep things clear and to the point. We will make sure to pass your kind words.
Team Pepperstone
Documented 38% Price Deviation - Resolved
I am writing this to warn other traders about a severe technical and service failure at Pepperstone (UK).
On Feb 3rd, while the global Natural Gas market (CME/NYMEX) was trading at $3.24, Pepperstone's platform was stuck at 4.48—a staggering 38% deviation from the actual market price.
Despite having a recorded 34-minute call with support and a pending case (06428411), the firm refused to align their price with the global exchange or provide a resolution timeline. I was forced to close my position Under Protest to stop being charged daily swap fees (which were also calculated on their false 'ghost' price).
I have submitted a formal complaint to the Financial Ombudsman Service (FOS) and have provided time-stamped screenshots of the CME exchange vs. the Pepperstone platform as evidence of this 'off-market' pricing.
If you value price transparency and Best Execution, be extremely cautious. A broker that quotes 38% away from the underlying exchange is not providing a fair trading environment.
Update: Following this review, the Pepperstone escalation team (Sam) contacted me and resolved the issue by refunding the disputed swap fees as a goodwill gesture. I appreciate the swift resolution once the matter was escalated to the right team. I have now closed my account and settled the matter.
February 3, 2026
Unprompted review
Reply from Pepperstone
Dear Lwazi, thank you for taking the time to share your feedback.
We can confirm that our relevant team is aware of your case and has been in direct communication with you via email, providing assistance and clear explanations regarding the matter.
Team Pepperstone
Very helpful chat
Very helpful chat - new broker unsure how to add to MT5 issue being resolved
February 1, 2026
Unprompted review
Reply from Pepperstone
Dear Gareth, thank you for your kind feedback!
We’re glad our team could assist you and help resolve your MT5 setup issue.
Team Pepperstone
Great stability and data quality
Great stability and data quality
Super fast reactivity
January 30, 2026
Reply from Pepperstone
Dear Trader, thank you for your great feedback!
We’re glad to hear you’re enjoying the platform’s stability, data quality, and fast responsiveness.
Team Pepperstone
Withdrawal
After what I believed was bad customer service, Pepperstone went out of their way to assist me and make me feel valued.
It's not easy to trust a broker with your money especially if they so not have a local office, but trust and faith has been restored. Thank you for the excellent service and handling my query with absolute professionalism.
January 26, 2026
Unprompted review
Reply from Pepperstone
Dear Marlon, thank you for your honest feedback.
We’re really glad we could turn your experience around. Providing reliable and professional support is always our priority.
Team Pepperstone
Trusted and reliable!
A trusted broker and very helpful client support when I called in for help. extremely reliable and professional financial broker. Communication was clear, advice was well-thought-through, and everything was handled efficiently. I appreciated the transparency and genuine care shown throughout the process.
January 20, 2026
Reply from Pepperstone
Dear Geri, thank you for your kind feedback!
We’re delighted to hear that our client support team was able to assist you effectively and that you found our service reliable, professional, and transparent.
Team Pepperstone
Ayush And John did a great job to open…
Ayush And John did a great job to open my account. Well done guys
January 28, 2026
Unprompted review
Reply from Pepperstone
Dear Dawood, thank you for your kind words!
We’re delighted to hear that Ayush and John provided great support and helped make your account opening process smooth. We’ll be sure to pass along your feedback to them.
Team Pepperstone
Good work
The purpose of this review is to appreciate your good work most mr AYUSH KALIA for all the support and good work that you are doing. Keep it up and your good work will reward you mr. Thank you pepperstone
January 23, 2026
Unprompted review
Reply from Pepperstone
Dear Stephen, thank you for your kind words.
We truly appreciate you taking the time to recognize our representatives Mr. Ayush Kalia’s efforts and dedication. We’ll be sure to share your appreciation with him.
Team Pepperstone
Agent support very helpfull
Agent support very helpfull
he call me back given me all the attention and make sure i undestand my way around the platform just great thanks
January 22, 2026
Unprompted review
Reply from Pepperstone
Dear Enzo, thank you for your kind feedback!
We’re delighted to hear that our agent was able to assist you thoroughly and ensure you felt confident navigating the platform.
Team Pepperstone
Good connection, low latency, low spreads
Once all the compliance stuff was completed and my first deposit added to my account everything else has been smooth. Added additional funds (transferred from anoither broker) which were added quickly. I use TradingView and connection is stable with circa 8ms latency and spreads are low and also stable. Execution has been good so far, no re-quotes or slippage (though I dont trade around news events).
Overall, very happy.
January 19, 2026
Unprompted review
Reply from Pepperstone
Dear Trader, thank you for your kind feedback!
We’re glad to hear you’re enjoying our low spreads, stable TradingView connection, and smooth execution.
Team Pepperstone
Five Stars for me deposit and…
Five Stars for me deposit and Withdrawal is fast and have a 2FA to secure your account and their platform is easy to use. Supports always there to answer your queries and they have low spread than the other brokers they eat your small amount of capital.. Thank you Pepperstone hope you'll always take good care your clients. My last withdrawal only hour and I received already. Thank you 🥰
January 16, 2026
Unprompted review
Reply from Pepperstone
Dear Myrna, thank you for the kind review and for sharing your experience!
We’re delighted to hear that you found our deposit and withdrawal processes fast, our platform easy to use, and our security features reassuring. It’s also great to know that our support team has been consistently available to assist you and that you appreciate our competitive spreads.
Team Pepperstone
Helpful and responsive
Customer service was very helpful and responsive. Constantino helped me today on livechat with care and helpful guidance. Thank you.
January 17, 2026
Unprompted review
Reply from Pepperstone
Dear Yi-Hsuan Lee, thank you for your kind feedback!
We’re pleased to hear that our customer service was helpful and responsive. We will be sure to pass your appreciation on to Constantino for his care and helpful guidance.
Team Pepperstone
Ayush kaliye really helpful me a lot
Ayush kaliye really helpful me a lot. He is very kind person
Thanks
January 14, 2026
Unprompted review
Reply from Pepperstone
Dear Nawaz, thank you for your kind feedback!
We’re happy to hear that Ayush was able to help you and made a positive difference with his kindness and support. We will be sure to pass your appreciation on to him.
Team Peppestone
Hao is the hero that every man needs
Hao is the hero that every man needs. He got done in 3 minutes what i have been trying to get done in 3 months. True hero. If I was to have a third child, I would name him Hao.
January 16, 2026
Unprompted review
Reply from Pepperstone
Dear Trader, thank you for kind review!
We’re thrilled to hear that Hao was able to resolve the issue so quickly and make such a positive impact. We will definitely pass your generous feedback on to him.
Team Pepperstone
Easy to complete the onboarding process
January 14, 2026
Unprompted review
Reply from Pepperstone
Dear David, thank you for your feedback!
We’re glad to hear that you found the onboarding process easy to complete.
Team Pepperstone
Fast account approval and helpful support
Smooth onboarding experience and great customer service. Everything was handled efficiently, and communication was clear throughout.
Big thanks to Mr. Ayush Kalia for his support—very professional, helpful, and responsive. It really makes a difference when you have someone reliable guiding you through the process.
Overall, a very good experience.
January 15, 2026
Unprompted review
Reply from Pepperstone
Dear Morad, thank you for sharing your positive experience with us! We’re pleased to hear that you had a smooth onboarding process and found our customer service efficient with clear communication throughout. We will be sure to also pass your kind words on to Mr. Ayush Kalia.
Team Pepperstone
Mr Ayush was fantastic in assisting me…
Mr Ayush was fantastic in assisting me in opening an account. Very professional and clear with the guidance
January 13, 2026
Unprompted review
Reply from Pepperstone
Dear Umer, thank you for your kind words!
We’re delighted to hear that Mr. Ayush provided professional and clear guidance during your account opening. We will pass your feedback on to him.
Team Pepperstone
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