Perfectpractice Reviews 92

I purchased a putting mat for my wife and she did not want it. I contacted Perfectpractice on December 31st, 2023 by email and followed up two more times since then. I still have not received a response.

Where to start.....I have contacted Perfect Practice three time via email and once through Instagram with zero response. My order arrived and one of the mats is the wrong size though I was charged for the more expensive version. Overall, I need to return the entire order so I went online and even though I am not outside the 60 return window it states my order is unable to be returned. I need to return the full unopened order and make sure I am refunded properly. I do not know how this company has so many 5 star reviews when this is the level of customer service. I know retailers who do business with them and plan to communicate my experience. Ultimately, I just want to get my items returned and a refund.

I am trying to exchange a version IV for a version V. ) emails over one week and no response!!!!!!!
So much for their customer service.

I ordered and received the Perfect Practice golf kit. It arrived by UPS and the cardboard delivery box was in perfect condition. Then I opened that box to find the Perfect Practice box on the inside. It looked like someone had punched holes all over the box. Even the bottom tabs and top flaps of the box were damaged. In other words , UPS did not damage this. The people at Perfect Practice sent the product out like this. I sent pictures to Perfect Practice support team and received no response. I requested a different box and a return label to return the damaged merchandise. They have not responded to my numerous emails. This was supposed to be a Christmas gift … what they sent me is a torn up , ugly box and who knows what may be damaged. You can’t even call this company. There is no number available. I just want too exchange this damaged merchandise with undamaged merchandise. Why won’t they contact me?

Ordered the perfect practice Matt in August off their website rather than on Amazon, so they can keep more of the profits. However they are massive scam artists. They have taken my money, no acknowledgement via email on my order and have blanked my 5-6 chasers on the email exchange. I managed to get through to one of their support staff in the USA, but they weren't able to help. Will have to contact credit card company to get a refund!

Something is seriously wrong with this company. I received an automated email saying they’d tried to contact me twice to check my address - I received one email. I then checked the order and the invoice. There is nothing wrong with the address and I’ve even sent them a copy of the order and receipt. They can’t find the order! I paid extra for expedited shipment 2-5 days….no confidence that anything will ship. It really feels like they are stalling or are a scam.

Ordered a putting mat from them and their site says all orders ship in 1-3 days yet it has been 1 week and I havnt received shipping information. I've messaged twice and get very vague responses that are not helpful at all and obviously are just damage control emails. I wouldve just went to a local store and purchased if I knew it wasn't going to be shipped

Very suspicious of this Business, they took my money, one automated reply and a second stating they would look into it.
Have since sent two emails asking to cancel the order and award a refund.
They are acting like Criminals and not replying.
The same item I could have ordered from Amazon for next day delivery

As soon as I made this review they miraculously emailed me to say it was on it’s way 1 - 5 days fingers crossed

Update 2/1-23:
So I got my mat before Christmas. Got in touch with Dani from the company - offering great service. Took a while to receive the mat so I got a discount as well. The mat is in perfect condition, and I am very happy with it. It all ended well.

Update: Finally heard from them. Expecting a shipping notification soon. Hoping for the best.

This is the worst experience I have ever had from a registered company. Bought the mat from their EU company. After a few days without a shipping notification (they withdrew money from my account straight away) I heard nothing from them. Wrote to their american company. Apparantly they can't do anything. Wrote the EU company again. Still no answer. I advise to never purchase from this company.

Have been trying to return the mat I bought but have had no replies to the emails I have sent. Very poor customer service and cannot find a phone number to contact them.

The mat arrived nicely wrapped in less than a week. Good quality and fun to use. Great that it has such a good stimp rating, 10-14. Had some queries which Dani in customer support dealt with promptly and efficiently. Glad to say I won my 2nd round matchplay on 18th hole today with a 5 ft putt! Finding the Drop 5 system videos very helpful too. Well done Perfect Practice Golf!

Communication is key, i accidentally bought the wrong item, panicked, but didn't have to, as this company are really helpful, and sorted it out. I recommend them 100%

Dani helped me with my email enquiry and got straight back to me. Everything got sorted. Cannot recommend highly enough.

Really good customer service and having a lot of fun with the putting mat. Lots goes into putting but I do feel I’ve improved as a result of more time spent practicing. Quality product would recommend

Really a bad experience. Discourages everyone from buying from this site.
Almost 1 month ago I bought a putting mat. The money was withdrawn immediately.
After 14 days I wrote and asked for a status.
There were answers that it might take some time.
I'm still waiting and now I do not hear from them.
I have written twice that I would like to regret my purchase and have my money back. It does not happen either.
I must realize that I will not get the item or my money back.
So my clear call is: Do not buy here. It is cheating and deception.

Does just what it says. If you don’t use it, you won’t improve but I’ve spent a few hours per week over the past couple of weeks and I’m starting to see the benefit

Very helpfully. Use it every day

Wonderful Customer Service Perfect Practice (thank you Dani).

I ordered the putting mat directly from Perfect Practice, an anniversary present for my Husband for 27th June.
The delivery arrived today (15th June) it was prompt and free! I only ordered it last week.
I didn't notice the 10% discount for new customers until after I ordered the item and mentioned it only in passing to Dani in customer service, to my complete surprise, Perfect Practice honoured this and refunded 10% back to my account without being prompted. I couldn't believe it!!
I initially emailed Dani in customer service to ask what the returns policy was, just in case my husband doesn't like the gift (I'm 95% sure he will though)
and Dani said just return it unopened and delivery is on them!!
I almost purchased this item from a UK company who were advertising it £2 cheaper with free delivery on Google and 10% discount for new customers.
I'm so glad I called the UK company before ordering.
They said delivery was not free and would be £6.95 (and customer also has to pay for the return if it is not suitable).
I got to their checkout and added the new customer code for 10% discount and it WAS NOT APPLICABLE for the Perfect Practice mat. When I told the UK company I felt their information was misleading and I intended to buy the item directly from Perfect Practice, the guy (Lewis) warned me it would cost me a fortune to return it if my husband didn't want it.
I admit he worried me until I made contact with Dani, Perfect Practice, Customer Service, he put my mind at rest and was a delight to deal with. I really REALLY couldn't be happier with making this purchase from this company. Their customer service is outstanding!
Just hope Hubby likes it now!

I ordered my putting Matt on the 21st May 2021. To date I am yet to receive my order. I have emailed them on countless occasions. The response has been lightweight and I am left perplexed as to what to do next. If I could mark this business any lower than zero, I would. Hopeless!!!

Not happy with the lack of communication
They sent an email to say they couldn’t deliver as they didn’t have the correct address which I find strange
And now they blank all email
Avoid at all costs as they have not been replied regarding a refund
Very disappointing
03/06 Update: better comms eventually after starting a new email thread hopefully it reaches me soon. Also changed rating from 1star to 3 atm