PerfectPrime Reviews 

109
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I ordered the SMPWKF K-type female flat connector. I was pleasantly surprised that they appear to be an unbranded equivalent of an Omega connector. Parts arrived quick. I had one invoice correcti... See more

Rated 5 out of 5 stars

There was a small issue with the first one sent to me. The customer service representative sent out a new one immediately. The new one works perfectly as described.

Rated 1 out of 5 stars

Really needs to be ZERO as a choice. Not only did it not work (tested on several phones) but a tedious chalkenged complaint elicited a replacement unit that was at least recognised as an accessory bu... See more

Company replied

Rated 5 out of 5 stars

Thanks so much. Having these thermometers helps us serve more clients in our programs. We are now able to give each cottage, school building, and cottage managers their own thermometers for thei... See more

Company details

  1. Electronics Store
  2. Camera Store
  3. Smart Shop

Written by the company

With PerfectPrime combination of Smart Controlled and Intelligent Sensing Products. We are creating innovative products with quality and affordability in mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

109 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(109)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

More than 2 weeks and it hasn't arrived

You're asking how you did? The product hasn't even arrived yet. I received an email saying it was shipped 2 weeks ago. Ask again after it arrives and I've had a chance to use it.

August 2, 2024
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Reply from PerfectPrime

Hi Richard,
Thank you for your feedback, and we’re truly sorry for the frustration caused by the shipping delay.

We’ve checked your order, and it was shipped out promptly on August 2nd, 2024, via FedEx, and delivered on September 5th, 2024. While this was outside the usual delivery timeframe, it appears the delay was due to international transit and customs clearance issues, which unfortunately are beyond our direct control.

That said, we completely understand how disappointing this must have been, and we’re always working closely with our couriers to minimize these delays and improve the experience for our customers.

If there’s anything else we can assist you with, please don’t hesitate to reach out to us at cs@perfectprime.com — we’re here to help.

Thank you again for your patience and understanding.
– The PerfectPrime Team

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Rated 3 out of 5 stars

Glitched after 3 uses and became unusable.

It worked for about a month, then started flashing a message on the screen that said “Thermal Sensor Keeps Stopping” in a glitchy way. When I called the customer service number it said it was no longer in service but to use email and they gave a different email than is listed on their site. I got a reply explaining it’s easier to have short email in the phone message but it is all legitimate. Someone has responded to me via email and I will work with them to find a solution. I’ll update my review if I’m able to get a refund for this device as I already had to go buy a FLIR E5 for $1700 today so I could do the jobs I have scheduled. I need a reliable device with local customer service even if the price is 6 times higher.

June 3, 2024
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Reply from PerfectPrime

We have 30 days return and 1 year warranty. Please do not worry about it.
The email address on the phone record is official.
We prefer email support because most of the cases are hard to say on a phone call, please understand that.

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Rated 1 out of 5 stars

Cannot contact them by any means!

I've been trying to reach this company for about a month with zero response. Both US phone #'s are out of service, they haven't replied to email and they haven't replied to messages sent through their website. They have two different models of IR cameras that are priced different with the same part number. Makes no sense. How is this a legit company??

March 15, 2024
Unprompted review
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Reply from PerfectPrime

You can always reach us at cs@perfectprime.com, response in 12 hours
The IR281 is USD299.99 now, no difference.

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Rated 3 out of 5 stars

The registration process is impossible

The registration process is impossible. It say order #,or serial #. There is no serial # on the product or in the packaging and the order # doesn’t work. Next you have to many measurement scales (5 or less would be plenty with some explanation is the colors would be nice. The max-min temp is nice). You interchange the term “Trigger” and “Measurement Button” but don’t tell us that there the same switch “the trigger”. The English translation could use some work
Finally there needs to be a download bar showing how long the updates will take (you should ship with the latest software version) I tried downloading the latest software version and after an hour of waiting I disconnected the download (so far that is the most frustrating)
It is easy to get operational and the extremes are easy to see but the refinements in between can be confusing
Thanks

January 16, 2024
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Reply from PerfectPrime

Improved the form. All okay now

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Rated 1 out of 5 stars

Pile décharge

Pile décharge. Impossible to recharge.

November 6, 2023
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Reply from PerfectPrime

Please email us : cs@perfectprime.com

Rated 5 out of 5 stars

I’m impressed

I’m impressed! The USB electric blanket is a plush little lap warmer that every car and sports fan should have for winter.
It makes a great gift and the packaging presents the product beautifully. I felt quality when I opened the box, so the second order went direct.

October 6, 2023
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