Our new free-standing Pergolux S3 (5x3m) is now fully installed and assembled on our patio area. The engineering and manufacturing of the pergola frame, roof louvres and glass sliding panels appears to be of outstanding quality. It was expensive but appears solid, smooth operating and looks brilliant. The main control unit works well with the remote, though WiFi/Bluetooth connectivity seems extremely poor (connection via the app is intermittent at best, even when standing directly underneath it). This is a real shame as their app/Smart Control is one of Pergolux’s unique selling points - and influenced our decision to purchase from them instead of going to another (less expensive) manufacturer/supplier.

Of note, there was no ‘warning’ that if you purchase a second heater it cannot be integrated into the system and must be installed completely separately, which is unfortunate. As we are ‘up north’ in the British Isles, we were keen to have a heater at both ends of the pergola to provide even warmth and all year round usability. The second (or any subsequent) heater needs its own separate controller (which we had to request be sent out to us as it wasn’t automatically supplied with our order). It also needs a separate power source as it cannot be connected directly to the main control unit. The power cable supplied with the heater is only long enough to feed out via the nearest leg and Pergolux does not offer an extension cable option. We have had to install a second power source at the nearest corner to the second heater. It is then operated separately by a second remote.

Sadly, our whole experience was ultimately spoiled by the UK delivery/customer service process. Having paid for our new pergola at the very beginning of May 25, hoping to be using it within a few weeks (as per their advertising), we did not receive delivery until the end of July and then when installation started it was discovered that the wrong glass panels had been supplied for both 5m sides. Whilst this was then rectified, it took another few weeks to arrive and get them installed so it wasn’t ready to use until mid-August and it took to the end of that month to get it fully set up.

We decided to use their recommended ‘Pergola Installations’ company to construct it for us - especially as there was over 1.5 tonnes of sliding glass to fit. They are not fully operational in our area of the UK yet and the team they sent seemed to be ‘learning on the job’ but, despite a few hiccups along the way, they did a solid job and having watched it go up there is no way we could have managed it alone.

Overall, we are pleased with the eventual outcome, and are hopeful it all turns out to be worth choosing Pergolux over other more locally established pergola companies. Time will tell.

We ordered the Skydance S3 and are delighted at the very sturdy quality. We have it over our hot tub so we can choose to see the stars at night or under cover from rain. The LED lights are great and adjustable in brightness. The instructions are really easy to follow on the app and you can control the lights and louvres from the remote or from the phone app. Patience is a virtue when ordering your Pergolux as we all expect everything instantly these days so allow plenty of time for supply and delivery as they come from Germany. Ours arrived with a damaged LED but Emmett and Ananya were great and supplied a replacement louvre for us.

i dealt with Cerian from the start
she answered every question i needed
and her service was fantastic
for any future work i will be dealing with her

I personally had lots of questions which were answered promptly with all the information I required to make my final decision to purchase the products I did. Installed product with the help of my partner and it took a little longer than estimated but got there eventually. Product looks class and we've already spent loads of time underneath it. Visitors to my partners business located in our garden are all impressed with it when they see it. Very happy with our decision to get one.

Recently ordered a screen from Pergolux, we then decided we didn’t want the item and decided to return it, that’s when the problems started, it is still ongoing and I’ve not received a full refund also the lack of communication has been awful, I have spoken to the customer service team 10 times and still in limbo what’s going on, however they charged me the £100.00 return of goods, which I didn’t dispute considering it was our decision to return the item. However I’m not happy with this service and the timeframe for a refund, it should not take 10 weeks

We purchased the s1 a few months ago and have recently purchased a screen for it.we have found the quality and workmanship to be excellent, we erected it ourselves took 3 of us to do so and took around 3/4 hours to build.i would recommend having one as it's a asset to have in your garden ,so relaxing.

My husband and I visited the showroom on Monday and were looked after by Cerian who provided us with exceptional customer service. She was very knowledgeable about their products and answered all of our questions. Our time at the showroom was a very nice experience which I highly recommend.

The core product is great but be careful with side panels.

We were really pleased with the core product. We installed a 3 x 4. We ordered 2 x 3m panels and 1 x 4 m. The 3 m panels worked great BUT the 4m panel was a problem. We installed all panels according to the instruction manual but the 4m panel just does not fit and just flaps in the wind. It also had a very distinctive white mark on it.

Pre purchase customer service was exceptional. Post service was pretty average. Only feedback was a link to the installation video and advice to spray the white mark with paint. Sorry - but when your paying £1,000 for a screen a bit more support would be helpful and advice to spray it with paint is farcical.

We went to the showroom near Oxford yesterday to check out the quality of the products, and were not disappointed. Our sales assistant Mercy was lovely and not pressurising at all. We have just ordered the 6x4 Sundance, and can't wait for its delivery.

I pruchased a 3m x 3m pergola last year and had it fitted.
Very pleased with the quality of the products and the accesssories: heater works well, LED lights look fantastic in the night and the pull down blinds provide privacy and shade.
The sales team were very helpful.
I would highly recommend Pergolux if you are looking for a pergola that will last a long time and look great

We purchased a 3x3 metre pergola with one side as a screen. 2years on we are very impressed with how it is standing up to all weathers. Including very strong winds. Would definitely recommend as higher quality and more robust than other products on the market.

Great product, well designed, well made. Some small issues.
Gutter leaking and needed extra mastic and instructions did not highlight the importance of getting wall beam dead straight. If you dont the louvers dont fit and pull the grommet out of the outside edge. Have to take most of them back of to adjust this. Took and extra 4 hrs. Overall longer assembly than quoted but really nice and useful outdoor space after. I would recommend this product. I watch the videos to help build but dont cover the 6x4. Instruction manual can be a little vague.

We are very pleased with our PERGOLUX pergola. It is great quality and was very simple to install. We would definitely recommend PERGOLUX to anyone considering buying one!

So I ordered a pergola during a “warehouse clearance” sale suggesting that the item was in stock and that the indicated 7-10 days delivery would likely be met.

60 days later and it still hasn’t arrived.

So my learnings about this company are:
1. You won’t hear from them unless you chase
2. They will always say next week
3. The product is likely being manufactured in China due to the lead time and given the delays on mine probably got rerouted away from the straits of Hormuz.
4. The product has been on sale for all 60 days since I ordered mine, so pretty much the DFS school of sales techniques
5. I wouldn’t recommend them to my worst enemy.

The pergola is very good quality and it was delivered exceptionally well packaged. The assembly was straightforward and the components fitted together with ease. We found that the videos and the instruction PDF were more than sufficient for us to erect the pergola ourselves without difficulty.

We went to view pergolas at the Pergolux showroom, we were immediately made very welcome and Ryah looked after us really well. She is very knowledgeable about the products and and easily answered all our questions! We are very impressed with the range and quality of the products - very impressive!

It makes a great addition to our house. Giving us another room all summer long. Super product

We purchased the Pergolux S2 with glass walls and other accessories. The system is incredibly robust, beautifully elegant and provides the perfect solution to enjoy outdoor spaces despite the weather. As far as investments go, this is one of my favourites, creating a wonderful addition to our home and garden! The system was relatively easy to install with reasonably user friendly instructions, but it's true to say that studying them prior to assembly is an absolute must and if you have questions, ask the Pergolux team. They were very responsive and incredibly accommodating. We incurred a number of delays, which prolonged the period from purchase to complete product install. Its fair to say, patience was required, but the Pergolux team were outstanding. They took really great care of us from start to finish. There are many ways to contact the team, enabling round the clock support (live chat, phone or email). I found most methods to be very responsive, so you can choose your preferred method and get great results every time. All the staff were incredibly friendly and helpful, and they value customer feedback, clearly putting customer satisfaction at the heart of everything they do. I found this to be consistent across all teams (sales, warehouse & customer service). We were so pleased with our first product we purchased a second smaller one, without glass walls to house our hottub. If you are considering buying one of these, don't delay your decision. I thoroughly recommend the product and the Pergolux team delivered some of the finest customer service I have ever experienced!

Very good quality product and very helpful staff. Pretty certain we will go with Pergolux when were ready.

Chat line, website and call centre staff were excellent.
Product is super.
Assembly pretty straight forward, my wife and I, both in retirement, managed to put it up in a couple of days no problem.