I had many questions regarding a new Lifeline. There are many choices but Suresafe stood out as the most reliable choice and the help and advice I received was 1st class!!Customer service was patient... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did not expect the experience to be so easy to access it is easy and ready to use as well as people like myself of the older generation. I found it easy and when I needed to speak to a person actua... See more
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
Company replied
The process of ordering the personal alarm from Sure Safe, for my elderly mother in law, was easy to navigate. However, with me not being technically minded I had to phone Customer Support a few time... See more
Company replied
Company details
Written by the company
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contact info
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
- 08001123201
- info@personalalarms.org
- personalalarms.org
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Device arrived 3 days late
Device arrived 3 days late.
Technical support poor.
July 8, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback. 99% of orders are delivered next working day using Royal Mail's 24 Hour Signed service. We sincerely apologise that your device arrived later than expected and that your experience with our technical support did not meet your expectations.
We understand how frustrating both issues can be. Your comments have been shared with our team to identify why your order was late and as we work to improve our customer support.
If there's anything we can still do to help resolve your concerns, please don't hesitate to reach out—we'd appreciate the opportunity to make things right.
Reply from SureSafe Alarms
Thank you very much for sharing your experience.
Excellent customer service and great device
Customer services both pre purchase and post service were super helpful. You have a great team and I’m very happy that the device is so simple and easy for my father to use. It’s very reassuring to know that he can contact me for help so easily. Thank you.
July 1, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that both our pre-purchase and post-service teams were able to assist you effectively.
Excellent customer service back up
I dealt with your customer service team a few times as I set it up wrongly and they were extremely helpful.
July 3, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our customer service team was able to assist you effectively. If you need anything else, don't hesitate to reach out!
Excellent service
Excellent service , easy and help full staff, delivery of watch was fast, my dad feels a lot more confident to go go out without worrying . The watch is very easy to use and the sound quilty is great
July 5, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your experience.
This watch gives me more confidence and…
This watch gives me more confidence and peace of mind. A brilliant invention. Thank you.Anne Neal
July 4, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our watch has given you more confidence and peace of mind. Thank you so much for your wonderful feedback, Anne!
They are so much better then the…
They are so much better then the "fallen cant get up" company. Was with them 14 years. My gram passed and they would not let us keep the account that was active for over 14 years without paying activation fees, equipment costs (over $300) and rasing the monthly fee to over double of this companies. They have been absolutely wonderful to deal with as well. Everything was SUPER easy!
July 2, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with us. It's great to know that our team has made everything easy for you during this time.
Allows you to order items not in stock.
Ordered my alarm on a Wednesday admittedly @1.05 so missed the deadline.website states next day delivery if ordered before 1.00 By Friday still no alarm or despatch notification. Called sure safe to ask where my alarm was only to be told the alarm I ordered would not be in till Tuesday. I needed it ASAP. Would be polite to notify me of the delay before the order and if for any reason that was not possible after the order was placed.
July 1, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback. We're very sorry that your experience didn't meet expectations on this occasion.
While over 99% of our orders are delivered the next working day delivery using Royal Mail's next day delivery service, we sincerely apologise that this wasn't the case with your order. We also understand your frustration, particularly when customers need an item urgently, and we appreciate you highlighting where we fell short.
We're sorry for the inconvenience caused. Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with the level of service we're known for in the future.
I was told someone would call me right…
I was told someone would call me right back to activate my device and that did not happen, but once I got through to someone they were very helpful and got my issues resolved!!
July 1, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your experience with us. If you have any further questions or need assistance, please don't hesitate to reach out!
From my first enquiry to conclusion…
From my first enquiry to conclusion has been an easy experience. The sales team explained the benefits of having the watch. Gps for easy to use and confidence whilst out and about the cost for what you get is great much more than expected, As my contract with my current supplier had increased I have now cancelled them because I get more for less with.Sure Safe Alarms
June 26, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that your experience with our sales team was smooth and informative, and that you're enjoying the benefits of your new watch. It's fantastic to know that you feel confident with the GPS feature and find great value in what we offer. Thank you so much for your wonderful feedback!
Very helpful
The person I spoke to to help me through the renewal process was extremely helpful and the experience was a pleasure...and he saved me some money given the pendant user is disabled and therefore VAT exempt. Who knew.
June 28, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your wonderful feedback! We appreciate you sharing your experience.
Good value and excellent overall package
This company offered the best package for my active 88 year old mum who is always out and about on her mobility scooter. I can see where she is and if I'm not able to answer my phone, I know she will be able to contact someone for help 24/7. I initially had some questions with set up and billing and when I called the customer service I received was excellent, which further reassured me that I'd gone with a good company.
June 19, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your wonderful feedback! We appreciate you sharing your experience.
The wristband alarm arrived the next day…
The wristband alarm arrived the next day, with my magnetic strap upgrade, which is brilliant! I did contact customer services to check how to use the clock button to find out the time & battery charge status & they also monitored the battery usage for me as I live in a terrible mobile area, so now I have that information, I can check on when it needs recharging, which obviously makes me feel safer. Very happy with the product & service.
June 24, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your wonderful feedback!
Easy help from both Customer service…
Easy help from both Customer service and from Darrell on placing order. Easy to set up, I think, easy to use. Strap not so easy to put on. Seeking a replacement
June 19, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that you found our customer service helpful and the ordering process easy. We appreciate your input regarding the strap, and we're here to assist you with a replacement. Thank you for your feedback!
Alarm watch arrived the day after it…
Alarm watch arrived the day after it was ordered and it went off at 01.38 24 hours later when my mother fell, the watch called me and it saved her lying on the floor for 6 hours. Worth every penny just for that call!
June 19, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for sharing your experience! We're thrilled to hear that the alarm watch arrived promptly and played such a crucial role in helping your mother. It’s wonderful to know that it provided timely assistance when she needed it most. We appreciate you taking the time to highlight this!
Sure Safe made the entire set up…
Sure Safe made the entire set up process super easy. Todd was very kind and professional and answered all my questions.
June 25, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that the setup process was easy for you and that Todd provided kind and professional assistance. We appreciate you taking the time to share your experience with us!
The alarm is very lightweight
The alarm is very lightweight. It is waterproof. It can be used anywhere, because it is basically a miniature cell phone self-contained. The prompts and the speaker are very loud and easy to hear for an elderly person. We feel safer having this alarm. Thank you.
June 24, 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that you find our alarm lightweight, waterproof, and easy to use. It's great to know that it provides a sense of safety for you and your loved ones. Thank you so much for your wonderful feedback!
Easy to setup customer service was well…
Easy to setup customer service was well mannered and polite
June 8, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your experience.
Great service
The person I spoke to on the phone was really helpful and well-informed. The alarm was delivered really quickly and it is easy to operate.
June 9, 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our team was helpful and well-informed, and that your alarm arrived quickly.
Customer service was very helpful when…
Customer service was very helpful when I put the wrong address for my order, they got the problem fixed very quickly
June 11, 2026
Unprompted review
Reply from SureSafe Alarms
We're glad that our customer service team was able to assist you quickly with the address issue. Thank you for sharing your experience.
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