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Persona Reviews 10,177

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the personalized product, noting its effectiveness in improving energy levels, sleep, and overall well-being. Many appreciate the convenience of tailored daily packs and the high quality of the supplements, often highlighting the clean ingredients and noticeable positive changes. The customer service is consistently described as excellent, with staff members being helpful, responsive, and genuinely caring. However, some people were dissatisfied with packaging issues, such as vitamins leaking or packs being difficult to separate. A few other people also felt that the mobile website navigation could be annoying, and some experienced issues with incorrect orders or delayed shipments.

What people talk about most

Product

Reviewers mention positive feedback about product quality and personalization. Many customers appreciate the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the responsiveness,... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the high quality of the vitamins and... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve used Persona a couple years ago and realize how much I’ve been missing out on a number of vitamins and supplements that my body should have. I’m also excited to try out the exercise related as... See more

Company replied

Rated 5 out of 5 stars

I’ve been with Persona Vitamin Packs since April 2023, and let me tell you, my body’s saying “thank you, next” to feeling sluggish! These personalized packs are like my daily glow-up in a pouch—tailor... See more

Company replied

Rated 5 out of 5 stars

I've tried a few different services and I had a tried a true that I compared everything to. None has surpassed my original like Persona. It costs about the same yet I feel better and more heard then j... See more

Company replied

Rated 5 out of 5 stars

I had such a great call with Persona Nutrition. We talked through where I am with my health, what’s been going on with my body, and which supplements would actually support me—and which ones I didn’... See more

Company replied


Company details

  1. #30 of 80 best companies in Fitness and Nutrition Service
  2. #22 of 27 best companies in Herbal Medicine Store
  3. #3 of 7 best companies in Nutritionist
  4. #62 of 92 best companies in Pharmacy
  5. #6 of 7 best companies in Sports Nutrition Store
  6. #72 of 157 best companies in Vitamin and Supplements Store

About Persona

Written by the company

Persona is a personalized nutrition and wellness service that creates custom vitamin packs based on your unique lifestyle and health goals. Instead of one-size-fits-all supplements, we deliver daily vitamin packs designed to support your routine, diet, and priorities.

Our process starts with an in-depth online assessment that looks at your habits, sleep, stress, fitness, and eating patterns. From there, we build a personalized vitamin program to help address potential nutrient gaps and support areas like energy, immunity, digestion, mood, and sleep. Your supplement plan can be updated anytime as your goals or lifestyle change.

Quality and transparency are at the core of Persona. We use thoughtfully sourced ingredients, science-informed formulations, and strict testing standards. Each month, your subscription vitamins arrive in convenient, tear-open packs labeled by day and time, making it simple to stay consistent whether you’re at home, at work, or traveling.

With Persona, you’re not left to figure things out alone. Subscribers can access expert support, ask questions about their recommendations, and fine-tune their personalized supplement routine whenever their needs evolve. Our goal is to remove the confusion from the supplement aisle and help you build a clearer, easier wellness routine.

Persona continually improves its recommendation system with new research and real customer feedback. If you’re looking for a customized vitamin subscription that fits your life and supports your long-term wellness journey, Persona offers a straightforward way to get personalized vitamins you can feel good about—one daily pack at a time.

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Enjoy the convenience of daily vitamin packs delivered to your door.

Enjoy the convenience of daily vitamin packs delivered to your door.
*We offer free shipping for orders above $50.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 5 out of 5 stars

Very helpful!

Thao was very helpful and did exactly what I wanted to do. Definitely will be back!

July 25, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Tori,
Thank you for your kind words about your experience with Thao. I will certainly tell her you left a review commending her. We appreciate you letting us know!

Warm Regards,
Lori G.

Rated 5 out of 5 stars

Lori was great and gave me all the…

Lori was great and gave me all the information I needed

July 24, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Corey,
Thanks for your kind words about your experience with Lori. I will be sure to let her know. Our team is here to help by phone, chat or email, so please reach out whenever you have a question or concern.

Warm Regards,
Karina C.

Rated 5 out of 5 stars

I love that Persona is tailored to me…

I love that Persona is tailored to me and my needs. They take into account my current medications and make recommendations based on my current health and future goals.

July 24, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Andrea,
Thanks for your review! We are happy you are enjoying your personalized Persona packs. As you know, we do review your assessment, medications and priorities in making our recommendations. If you need anything else, please do not hesitate to reach out!

Warm Regards,
Lori G.

Rated 5 out of 5 stars

customer service was great and very…

customer service was great and very attentive

July 23, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Jose,
Thank you for taking a moment to leave us a review. We are happy to hear you received prompt attention to your concerns. We are here for you by phone, chat or email.

Warm Regards,
Thao H.

Rated 3 out of 5 stars

I liked the portioned packets.

I liked the portioned packets.

June 4, 2025
Persona logo

Reply from Persona

Hi Amy,
Thanks for your nice words about our packaging! We are happy to hear you are finding the prepackaged days convenient for you. Please let us know if we can help in any way.

Warm Regards,
Lori C.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Won’t cancel subscription when asked to. Claims they can’t find account but that’s because they spelled it wrong. Charges accounts you never authorized them to. Poor customer service. No one answers the phone. Very slow to respond my email. Issue is unresolved at this point. Do not recommend at all! Find a different company for you vitamins!

My account was created through PayPal. Don’t you find it strange my email would be spelled wrong from them? Also, I have email chain of communication on 7/24 requesting to cancel and provided both emails and phone number. Your company should have canceled my order as requested and not used other forms of payment that I did not authorize you to use. That is fraudulent activity and you need to take responsibility for this. Why wasn’t it cancelled when I have clearly requested it and in a timely manner? If there was any further confusion as to my account why didn’t anyone reach out again? Terrible service!

July 21, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Sherry,
I have looked into your concerns and it appears your email was spelled incorrectly on your account. We are not the ones who input that information at the time an account is established. I'm assuming you haven't been receiving order notifications nor reminder emails because of this error. I apologize for your frustration, but it does appear to be an input error on your behalf. Your account was canceled two days ago.

Regards,
Lori G.

Rated 5 out of 5 stars

Well done, Thao!

Thao answered my question quickly and was very polite.

July 22, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Rebecca,
Thank you for taking the time to let us know you were pleased with the service you received from Thao. I will be sure to let her know! We are here for you by phone, email and chat.

Warm Regards,
Lori G.

Rated 5 out of 5 stars

Helpful and fast

Helpful and fast

July 18, 2025
Unprompted review
Persona logo

Reply from Persona

HI Miles,
Thanks for taking the time to leave us a review. We are happy to hear you received quick and helpful assistance from our team. Please let us know if we can help in any other way.

Warm Regards,
Karina C.

Rated 5 out of 5 stars

Great service

Thao with the customer service team was wonderful in addressing my questions in a timely manner. The company overall is wonderful and I am able to get an appointment with the nutritionist very quickly.

July 18, 2025
Unprompted review
Persona logo

Reply from Persona

Hi there!
Thanks for letting us know that Thao was so helpful. I will be sure to let her know how pleased you were with the service you received.
Warm Regards,
Lori G.

Rated 5 out of 5 stars

Lori was able to figure out my problem…

Lori was able to figure out my problem and solve it right away! Great customer service!

July 17, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Ryan!
Thanks for taking a moment to leave us a review. We are happy to hear that Lori provided you with excellent customer care and was able to resolve your issue quickly! Please don't hesitate to reach out if we can help in any other way.

Warm Regards,
Thao H.

Rated 5 out of 5 stars

Thao was very helpful

Thao was very helpful, i have had an issue with my order and he fixed the issue. super nice

July 16, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Breanna,
Thanks for letting us know Thao was so helpful with your concern. I will be sure to let her know of your kind words. Thank you for choosing Persona!

Warm Regards,
Lori C.

Rated 5 out of 5 stars

Customer service was GREAT

Customer service was GREAT
!!!!!

July 16, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Dave,
Thanks for letting us know our team was so helpful! We are here to support you along your health journey by phone, chat or email so please reach out whenever you have a question or concern.

Warm Regards,
Karina C.

Rated 1 out of 5 stars

I dont care for the big pills

I dont care for the big pills

June 3, 2025
Persona logo

Reply from Persona

Hi Rebecca,
Thanks for letting us know you don't prefer larger pills. Our team would be happy to work with you to make changes that suit your preferences. I will have someone reach out to you by email.

Warm Regards,
Lori G.

Rated 4 out of 5 stars

Would recommend

Great vitamins just have had issues with other things regarding the companies shipping and handling

December 26, 2024
Persona logo

Reply from Persona

Hi Hailee,
Thanks for taking a moment to leave a review. I am happy to hear you love your vitamins! Did you have an issue with shipping and handling? Your note mentions something about it but there were no specifics. I'd love to help you with this concern. I will send an email.

Warm Regards,
Lori G.

Rated 5 out of 5 stars

Great Customer services!

Great Customer services!! Thank you!

July 11, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Scotty,
Thanks for your review and for letting us know you received great customer service. Our team is here to help by phone, chat or email so please reach out with any questions or concerns.

Warm Regards,
Lori G.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Not a huge fan of chat boxes but Lori G. was fantastic and answered all my questions. Made it easy to keep my subscription going!

July 11, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Christopher,
Thank you for taking the time to leave us a review. We are happy to hear you received excellent care from Lori and that your concerns were addressed. Please note that if you don't want to use the live chat because it's not your style, we are here to take your phone call or email as well. You can email at customercare@personanutrition.com or reach us at 800-983-3887.

Warm Regards,
Thao H.

Rated 5 out of 5 stars

I’ve been with Persona Vitamin Packs…

I’ve been with Persona Vitamin Packs since April 2023, and let me tell you, my body’s saying “thank you, next” to feeling sluggish! These personalized packs are like my daily glow-up in a pouch—tailored, convenient, and honestly? Obsessed!!. Customer service is chef’s kiss, and I’m never going back to guesswork vitamins. 10/10, would recommend to anyone who wants to feel like their best self and for really great price!!

July 10, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Kelly!
Thank you so much for your glowing review of your long term experience with Persona! We are thrilled to hear how happy you are with your supplements, as well as the service you receive from our team. We are here to support you by phone, chat and email so please do not hesitate to reach out at any time!

Warm Regards,
Lori G.

Rated 5 out of 5 stars

Very fast communication

Very fast communication

July 10, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Sophia!
Thank you for letting us know you received prompt attention from our team! We are here to support you by phone, chat and email, so please don't hesitate to reach out.

Warm Regards,
Karina C.

Rated 5 out of 5 stars

so far so good just made my first order!

so far so good just made my first order!

July 9, 2025
Unprompted review
Persona logo

Reply from Persona

Hi Alyssa!
Thank you for taking the time to let us know you are new to Persona! Welcome! Our support team is here to assist if you have any questions or concerns when you start your pack. Please don't hesitate to reach out.

Warm Regards,
Thao H.

Rated 5 out of 5 stars
Persona logo

Reply from Persona

Hi Sam!
Thanks for your kind words! We are happy to hear you are enjoying your personalized supplements from us and that you have also received excellent service from our team! We are here to support you, and your patients, along your health journeys, so please do not hesitate to reach out with any questions or concerns.

Warm Regards,
Lori G.

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