**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
Company replied
Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.7
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service and very prompt
Great customer service and very prompt. Jordan responded quickly to my enquiry.
August 3, 2026
Unprompted review
Reply from Personnel Checks
Hi Sarah,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The whole process was quite straight…
The whole process was quite straight forward, I had to do verification at the post office as my passport is not valid atm but that was easy enough, the whole process between submitting the application and receiving an email to say it is completed has been 4 days just waiting for the certificate so very impressed.
July 31, 2026
Unprompted review
Reply from Personnel Checks
Hi Jane,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thank you Gemma
Gemma was very helpful today, she also explained how to archive other DBS appplicants
July 31, 2026
Unprompted review
Reply from Personnel Checks
Hi Cheryl,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Excellent response time and very helpful
July 29, 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very good customer service from Jordan
Very good customer service from Jordan. I think their web site process could be slightly more user friendly / intuitive
July 30, 2026
Unprompted review
Reply from Personnel Checks
Hi Fiona,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Helpful Service
Jordan was helpful and dealt with my query promptly
Thank you!
July 29, 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Really Helpful Agent Gemma
Gemma was super helpful and really knowledgeable so was easily able to help me resolve a problem very quickly.
July 29, 2026
Unprompted review
Reply from Personnel Checks
Hi Nikki,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very helpful
Louise Simper was very helpful and provided fast responses to my questions. I would 100% recommend. Many thanks Louise and Personnel Checks.
July 28, 2026
Unprompted review
Reply from Personnel Checks
Hi Philip,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Speedy response time to my query
Speedy response time to my query, and Jordan was able to resolve this quickly and efficiently.
Great communication throughout.
July 23, 2026
Unprompted review
Reply from Personnel Checks
Hi Krista,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Levi was very friendly and answered my…
Levi was very friendly and answered my query clearly and concisely
July 27, 2026
Unprompted review
Reply from Personnel Checks
Hi Zapher,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
helpful cheery staff
Really helpful cheery staff. Gemma was just fantastic and really knew her stuff! It's very difficult on the end of a phone for them when they can't see what you are doing, but she guided me through it. Really good service and company to use 😁
July 27, 2026
Unprompted review
Reply from Personnel Checks
Hi Sally,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
**Excellent customer support from…
**Excellent customer support from Levi**
I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I was pretty frustrated.
I contacted customer support and spoke to Levi, who was brilliant from start to finish. She was patient, understanding, and took my frustration in her stride. She got me rebooked onto another course and made sure everything was sorted going forward.
It's rare to come across support this good. Levi turned a stressful situation into a positive experience. Very happy with her service and would happily recommend based on how she handled things. Thank you, Levi!
July 27, 2026
Unprompted review
Reply from Personnel Checks
Hi Sayed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Should allow upload of documents first before grasping the cash
Sharp practice of taking the money first.
Claimed only one document needed and a phone to scan face. Soon as the passport was uploaded it demanded another document.
Usually you upload everything then press pay.
Called the next day. Completely uncontactable between 12 -1pm
On hold for 1h 10 mins
Very poor won't recommend to anyone
July 23, 2026
Unprompted review
Reply from Personnel Checks
Hi Steven,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
As part of our identity verification process, we use the Yoti platform, which requires two forms of ID, such as a valid passport and driving licence. Yoti also performs a facial scan to compare your live image with your ID documents. If this verification is unsuccessful, your application will automatically move to an alternative verification process at a Post Office.
We're also sorry for the time you spent on hold when contacting us. At certain times of the day, we experience high call volumes, which can unfortunately result in longer waiting times. We appreciate your patience and apologise for any inconvenience this caused.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
Not a good experience
I have submitted my application in April 2026 and was waiting for update till July 2026 . The application was withdrawn and I wasn’t informed about it until I followed it up ! I
July 24, 2026
Unprompted review
Reply from Personnel Checks
Hi Pallavi,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and understand how frustrating this must have been.
Having reviewed your account, I can see that you spoke with our Customer Service team on Thursday who advised how to start a new application via your employer.
We apologise for any inconvenience this has caused and appreciate your patience. If you need any further assistance once you've received the new link, please don't hesitate to get in touch with our Customer Service team.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
What really impressed me was how…
What really impressed me was how professional, friendly and polite everyone was, the class was super easy to join and although it wasnt the most interesting subject i found myself enjoying the experience! Thank you everyone, good job
July 22, 2026
Unprompted review
Reply from Personnel Checks
Hi Suzanne,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great Tutorial!
Being new to the company, I was struggling to navigate my way round the system. Jordan took me through it step by step, explaining what each tab did. Very patient and knowledgeable!
July 22, 2026
Unprompted review
Reply from Personnel Checks
Hi Sue,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Yes I’m happy with your email and thank…
Yes I’m happy with your email and thank you very much for your help and support
From Shaqeeb Zahidi
July 21, 2026
Unprompted review
Reply from Personnel Checks
Hi Shaqeeb,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Fast
Fast, responsive, and informative service from start to finish. The team are helpful, answered my questions promptly, and provided excellent customer support. Overall, a great experience and service I would happily recommend.
July 21, 2026
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Nice quick clear
July 17, 2026
Unprompted review
Reply from Personnel Checks
Hi Mahboob,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was a joy to speak to and very…
Gemma was a joy to speak to and very professional.
July 17, 2026
Unprompted review
Reply from Personnel Checks
Hi Ray,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
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