Pestana Hotel Group Reviews 93

A great hotel in an ideal location, but I have to address a disappointing issue with their handling of guest credit. During my last stay, I checked out two nights early, and the hotel offered me a voucher for those unused nights. I even double-checked with the reception to confirm that I could use this voucher at any time, and they assured me I could. However, when I returned a year later, I was told at check-in that the voucher had expired after only six months—a condition I was never informed about. They claimed to have sent an email to notify me, but it was to an email address I didn’t recognize. In short, it’s a wonderful hotel, but I recommend not leaving any credits or vouchers with them, as you might lose them in an unfortunate way.”

Stayed for 7 days at Pestana Royal, lovely hotel and location. Staff was great and very helpful. Will share some pros and cons to assist future travellers:
Pros: great location, bus service to Funchal 2 x during the day, really useful. Pool is great, lifts to go down to the beach, nice surrounding and clean.
Cons: entertainment ends at 10pm when everyone is warming up, even on weekends, really disappointed. Bar by the pool also closes to early - no bars inside the building or cosy area with music to relax. Pool food is poor and only burgers and horrible sausages, bread was hard. Restaurant never offer pizza anywhere during the stay. The Italian restaurant was terrible, no atmosphere, food was the same as the main restaurant. Staff was great but food was a disaster. The worst Tiramisu I have ever tasted in my life. Do not waste time booking it.
Generally a good value for money. During this time of the year the majority of the guests were like retired people, not many kids, all very friendly!!

Last year I had a nice staying at Pestana Alvor South Beach. I used for my beverage and snacks at the restaurants and bars my Pestana Membership card. I Had more then 42000 points. This year in June I want to use my points to make a booking. I discovered that my point was suddenly disappared by an error in the Guest Card system. Pestana Front Office did their best to put 41000 point back on my card. The last points I need to provide them the receipts from almost a year ago. The Customer Service is not replying the managers is not replying. Very customer unfriendly so foks dont use the membership its a scam

Ten (10) days at the Pestana Blue Alvor Beach Hotel, Alvor, Portugal (booked via Tui Holidays); this being my first holiday in Portugal. Excellent customer service from the moment of arrival to departing. Huge choice on the menu at every meal. The housekeeping staff provided extra beverage making stock in the room upon request. The accommodation was very clean and well maintained as was the hotel in general. The whole hotel has been recently refurbished from top to bottom. Free WiFi coverage throughout the building. A free room safe large enough to accommodate numerous electronic devices and valuables. Built-in USB sockets in the bedside lamps. More than enough electrical sockets in the room. The reception staff were very knowledgeable regarding local day trips. Booking are on a cash basis only. There is a cash point (ATM) in the hotel the reception area. The small shop in reception is adequately provisioned. The shop sells the standard selection of holiday gifts, beach goods and toiletries.

Do not forget to have two Euros (one Euro in the low season) per guest per night (to the maximum of seven nights) available upon checking in for the local hotel tax.

I was so impressed by my experience at the Pestana Blue Alvor Beach that I have made a further booking for later this year.

We stayed at the Pestana Blue Alvor & enjoyed our week very much.The food was fantastic & the staff very friendly & super attentive. The infinity pool was amazing with a great view looking out at the sea. All inclusive was great as cocktails & red wine all day was a dream come true.

Hotel 2 star not 4. Not a golf resort (nearest course 12km), Food bland and poor quality, main problem was the room - very small for a double, bathroom was ridiculously small, very basic. Outside area was good with lots of space for sunbeds. Outside bar reduced when there is a wedding on (which is regular). Staff seemed grumpy, probably due to the number of complaints. HOTEL DOES NOT TAKE CASH! They want you to leave a card authorisation, which I have done at many hotels. However when checking in, the client next to me was checking out and he had over 250 euros charged to his card, when he only ordered two drinks and a snack. When he told staff this, they said the card payment had already gone through....ridiculous. A good italian restaurant and Portuguese nearby, mini market 400m up hill. Would not recommend or return. A very tired hotel in need of refurbishment.

After 1 year my parents are still waiting to receive their refund. We have exchanged several calls and emails and this problem is still not solved. The customer care service has been unresponsive and unfriendly towards their clients.

Very nice centrally located at Plaza Mayor in Madrid
The personal very friebdly - especially Thainara in the restaurant

We ate at both restaurants in the Pestana Miramar hotel in Funchal. The food was lovely and the service, especially from Claudia, was excellent. Thank you.

There are many good aspects of staying at the hotel. Nice rooms and a good pool.

But probably the least flexible in terms of checking in and out times that I have ever encountered.

Internet access is poor so not great if you need to do work calls….

My room was good but my colleagues was not and even after complaining it was not cleaned. They ended up cleaning it themselves….

A shame

Stayed at Pestana Grand 2 weeks...
Staff are amazing. So helpful.
Place & situation is beautiful.
Prices at bar are reasonable.
Bedroom was lovely.
Mattress was mediocre ...too soft for me made my back ache.
Meals are ok.. loved the salad selection..but the something to go with the salad was a bit diar.
Deserts were plentiful...gorgeous selection..
Breakfast. .was plentiful...aslong as you dont want a full English.. so fresh fruit ..ham cheese salad ..yoghurt..various breads ...plenty coffee
...if you like a full English then hotdogs scrambled egg fried egg..pancakes
It's an amazing place ..beautiful situation .
I would go again and ask for a firm mattress..
Reasonable price I felt for 2 weeks with Jet2..

Stay away from Pestana holiday. We have stayed at Pestana hotels in the past and decided to use Pestana Holidays to book our trip. All seemed to go well until we tried to check in to our flight 24hrs in advance. Our name was not registered on our flight so we had no flight. We called and emailed Pestana Holiday to rectify the problem so we would no miss our trip but no response. We had no choice but to rebook our flight ourselves on the same flight we should have been booked on. We had to pay over $700 for this booking although we paid Pestana Holiday to book the flight. When we returned home we went back and forth with Pestana Holiday asking to pay for our flight that we had to book since they dropped the ball. After months going back and forth and refunded not even half of the money we were out because of their unprofessionalism. NEVER EVEN THINK OF USING THIS COMPANY.

After they sold the house they just kind of write an automatic email to you when you complain of minor or major problems but simply won't do anything. It is the kind of company you shouldn't buy a house.

We loved our stay ( my friend and I ) at this amazing place. We called it the pink palace ! It’s set in lush palm trees and fauna all around two swimming pools. There’s tennis courts and crazy golf with a small children’s playground.
Our room was on level 7 but this was only two floors up from ground level. We had twin beds and a balcony. There’s a bathroom but it’s a glass walled bathroom with no door. Not the greatest when sharing only with a friend. We managed as the glass walls have blinds to pull down but it still isn’t great. We overcame this though as the week went on because the hotel offers so much. The food choice is great with plenty to satisfy even the fussiest eater. The staff are amazing, kind and helpful. We did find out we could have asked for a room without the glass bathroom as we were leaving ( so ask if you get a room like this ). I have no complaints though and we thoroughly enjoyed our stay.

Hotel Pestana Promenade, Funchal Madeira
We stayed 9 days at the hotel, and it was a very lovely time. We have been coming to Madeira since 2012, but visited Pestana Promenade for the first time. Very nice/ excellent service from all staff. The location and the room were perfect. The facilities were also perfect.
We can only give our best recommendations.
BR Pia and Poul - from Denmark

Stayed at the Pestana Ocean Bay hotel in Funchal for a week in January. Could not fault anything. Hotel was spotlessly clean and staff all very pleasant and hardworking. Always plenty of choice of food at mealtimes and good choice of drinks from bar. Lovely location. Very peaceful. Hotel also offers free shuttle bus into Funchal.

Originally booked at Pestana Palms but Jet2 withdrew booking so decided to Village. Pleasant hotel and surroundings and only a short walk into the centre of Funchal. However, the food was only OK, the hot food left sitting out so was only really warm. Buffet deserts got mangled by people and looked very uninviting; taster servings would have been better. No welcome tea bag in the room although a kettle was provided. Pool bars not always open as scheduled. Despite all this, Madeira was as endearing as ever with excellent New Year offerings.

Stayed at the Pestana Palm Gardens in Carvoeiro, Algarve over Christmas 2023. Restaurant Staff excellent shame the breakfast was always semi warm/hot and I didn't have a decent fired egg once. Had a great 2 bedroomed town house house keeping again was excellent lovely cleaning lady. Reception Staff not up to much, 3 occasions we asked for help and twice they didn't come back or it ended up in a verbal fight. Very remote too. Only walks were over the cliff tops and they can be samey

Pestana Royale is in great location for sightseeing and walks. Variety of food for all tastes. Rooms could do with updating, although hotel itself is great. Staff are fantastic and attentive, they make it five star! Will come again.
Maria