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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the product, finding it highly effective in eliminating various pests like spiders, ants, and roaches. Many people appreciate the significant cost savings compared to professional pest control services, highlighting its affordability and ease of use. The convenience of applying the product themselves is also a frequently praised aspect, with many noting the quick and simple application process. However, some customers were not happy with the product's quality, reporting issues like defective sprayers that leaked or failed to mist properly. A few other people also felt that the product did not work as advertised, failing to solve their pest problems even after multiple applications. There were also mentions of dissatisfaction with the amount of product provided, which some found insufficient for their needs, and concerns about unexpected charges.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise its effectiveness in... See more

User experience

Reviewers mention positive feedback about user experience. Customers frequently highlight the product's ease... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the convenience and effectiveness,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the product's effectiveness, noting... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, noting it's a fraction of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good program overall. That's the good part. Now for the challenges. The sprayer quality is suspect at best. I've had 3 so far. Two arrived dead, and the 3rd barely lasts a single application. Also... See more

Rated 4 out of 5 stars

We decided to give Pestie a try, and we were very pleased up until the last treatment, we completed the last one of the year, but we saw some bugs after day 3. We will do another review once we get ou... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Pestie! After just one application a few weeks ago, I haven’t seen a single spider or bug in the house, not even webs which normally show up the next day—it really works just like th... See more

Rated 5 out of 5 stars

Easy to order, fast shipping. Product seems well designed with clear instructions. I applied Pestie in early fall, so not the biggest ant season but it seems to have diminished my ant problem. I'm loo... See more


Company details

  1. Pest Control Service

Written by the company

Seeing bugs? Not with Pestie. We deliver customized, pro-grade pest control and a full application kit right to your door. And we stand by it's quality with our bug-free guarantee. If you're not satisfied, we'll do whatever it takes to make it right—send special treatments, personalized treatment plans, or a full refund. It's risk-free... unless you're a bug.


Contact info

4.0

Great

TrustScore 4 out of 5

943 reviews

5-star
4-star
3-star
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1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The company does not allow you to cancel

The company does not allow you to cancel your subscription without contacting them, and if you're lucky they will actually do it.

February 26, 2025
Unprompted review
Pestie logo

Reply from Pestie

Thank you for your feedback, Daniel. I am so sorry for any back-and-forth and miscommunication that may have happened. We always want to make sure we cancel the correct customer, so there can be occasional back-and-forth. However, we try to make it as easy as possible to cancel via email, chat, or phone.

I am going to reach out and get your information so I can check to make sure everything was taken care of for you. Please keep an eye out for a follow-up email 👍

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Rated 1 out of 5 stars

This company is only “laying it out”…

This company is only “laying it out” for us and that’s what we are paying for. For them to lay it out for us when really easily we can get pump and the solution ourselves lol. This company is made for the lazy people who just don’t know any better. That’s what you guys feed on. It’s a joke.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

BE AWARE

Tried Pestie and unfortunately did not work for me. I just wanted it for upkeep as I had just canceled my pest service and did not want to go a period of time without some sort of pest control. After not having the results (mind you... I did NOT have any issues prior to trying) I started finding random pests (beetles, silverish) I chose to back to traditional pest control with a company. I requested my account to be canceled on 12/28. I had a response from Pestie on 12/30 asking for a reason. I did not give a reason. On 1/10 I was charged again. After contacting them, I received an email apologizing and they stated that they could not refund as the product was shipped. I responded that this was unacceptable as I canceled in adequate time and they chose not to cancel my account. They said I would have to return the shipment. I should not have to wait for a refund due to their negligence in canceling after they acknowledge my request on 12/30. Beware when canceling, make sure they do. Their business practices are not kosher and they are sneaky.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Pestie is made of highly toxic neonicotinoids

This product is made of the highly toxic chemical, neonicotinoids, which has been banned in many states. It is extremely upsetting that Pestie used misleading advertisements and packaging to promote this product as natural. Please do not buy this awful product.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently had Rubal from Hire A Pestie come out for a full pest control service at my property, and I couldn't be more impressed. Rubal was punctual, professional, and very knowledgeable. He thoroughly inspected our property and found pests in the roof that we weren't even aware of. He also provided valuable advice on how to keep the pests in check throughout the year. Rubal's soft-spoken nature and clear explanations made the whole process stress-free. The pricing was very reasonable for the quality of service, and I would highly recommend Hire A Pestie to anyone looking for reliable and effective pest control. Great job!👍

October 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Buyer Beware

I had a terrible experience with Pestie. The quality of their product is extremely poor and did nothing to solve my pest problem. To make matters worse, their customer service is completely unhelpful. Every time I reached out, I was either ignored or given vague, dismissive responses. On top of all that, canceling the service was a nightmare. They make it so difficult to cancel that it feels like they just want to trap you into keeping their ineffective product. I would not recommend Pestie to anyone. Save your time and money!

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Been waiting for my shipment for 2 1/2 weeks, obviously it’s lost in transit as it has not been updated in a week and a half on USPS. However, they still expect me to wait to make sure it’s lost. In the meantime, my son has been bitten by a centipede and I have to keep the doors and windows closed at night due to the bugs in this heat and Hawaiian humidity. I’ll seek other alternatives that don’t require two shipping partners to try and deliver a single box.

October 12, 2024
Unprompted review
Rated 3 out of 5 stars

Can't reach customer service

Can't reach customer service. My sprayer doesn't work anymore. How do you change the batteries? My Phillips ones I have st home don't fit

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

Not effective and renews even after you already told them you are not happy with the product

I got Pestie a year ago and it did not work well for my place. Bugs are constantly present around, little black bugs and ants the most common ones. Dead and alive alike. I tried canceling and it does not let me, you have to actually reach out to them. How convenient that signing up is so easy and the cancelation is not available.

October 8, 2024
Unprompted review
Pestie logo

Reply from Pestie

I am so sorry you are still seeing bugs and ants! We stand by our bug-free guarantee and can send you a free, optimized treatment. If you haven't already spoken to someone, let them know you are still seeing bugs and would like to receive a free treatment.

Again, I am so sorry you are still having issues. I understand how frustrating it can be when someone you get doesn't work. But we are here to help and hope to speak with you soon!

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Rated 1 out of 5 stars

Doesn't work

Doesn't work. I've never seen so many bugs! Does it attract bugs?!?!

June 30, 2024
Unprompted review
Pestie logo

Reply from Pestie

Oh no! That is certainly not what we want our customers to experience. Our products are not attractants or instant kill and can take 1-2 weeks to see results, but we would love to figure out what happened. Our team is going to reach out to you shortly. Lets get your home bug free!

Rated 1 out of 5 stars

Been waiting two months and nada.

I made my purchase on 7/22/24 and have yet to receive anything from Pestie outside of numerous marketing emails.

I reached out to customer service on 9/9 and again today and nada.

Needless to say, I’ll be disputing this charge with my credit card company and don’t foresee me giving them another chance.

Do better Pestie!

July 22, 2024
Unprompted review
Pestie logo

Reply from Pestie

We are so sorry to hear about that frustration. How did you reach out to our team? We are available by email, phone, and chat Monday-Friday, 9-5 pm. We try our best to get back to our customers in a timely manner. I have a feeling your order may have been lost in the mail, but we will send a free replacement.

We will reach out to you to get this figured out, we want to make sure no one calls through the cracks.

Rated 1 out of 5 stars

I ordered pestie big mistake!!!!

I ordered pestie, I then decided to get a professional service for the black widows so I didn’t end up using the product so I obviously didn’t request a refund however on the next subscription order I canceled it 3 weeks before it was scheduled to be shipped out. I sent an email and said I want to cancel my pestie subscription effective immediately I neeed it cancelled do not send me the September 9th subscription formula refill I thought I was good so then I see the pestie package in my yard they totally disregarded my email and when I called they said we thought you might want to try it again we sent an email with a video on how to use the product. Ok first of all I didn’t ask for a video I asked for a cancellation effective immediately and it’s been a week and a half and I still don’t have my refund email and they have yet to issue a refund even though I shipped their product back the same day which wasted my time and gas in the car to go send back something that I asked to be cancelled in the first place. I personally have let everyone I know and social media NOT TO USE THIS COMPANY!!!!!! To their response there was no confusion or miscommunication they sent out an order and charged my card after I canceled I have all my screenshots of the email that is timestamped. The issue is they think if they send out an order even if you canceled the subscription if they send out the order you will either forget to send the package back in time or just not send it out period they could really careless if you canceled trust me it happened to me it’s a terrible company!!!! In my opinion from my experience. Thank you

September 8, 2024
Unprompted review
Pestie logo

Reply from Pestie

We are so sorry for the confusion and it definitely sounds like there was some miscommunication. We would love to look into this and get this resolved ASAP. Please reach out to our team at hello@pestie.com. We will get you taken care of!

Rated 1 out of 5 stars

Found huge spiders hanging out right…

Found huge spiders hanging out right where I sprayed so I guess they don’t mind the smell and it doesn’t kill them. Honestly I’ve had better luck with vinegar in a spray bottle. Also customer service is awful. They answered my first email about shipping promptly then I sent a second email when I noticed the product wasn’t working that well and they haven’t replied. Surprise surprise.

September 10, 2024
Unprompted review
Pestie logo

Reply from Pestie

We are so sorry for that confusion. Our products are not instant kill or repellents, rather they are delayed effect contact pesticides. Usually, you should see effects within 1-2 weeks.

We also try to answer communications with our customers as soon as we can. If you have not gotten a response, please reach out to our team either by chat at pestie.com or phone at (888) 614-9572. We want to make sure we get your home spider free ASAP 👍

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Rated 3 out of 5 stars

Too little product

My issue with this product is in regards to the quantity / volume you receive for the standard subscription. Based on the square footage of my home, I went with the standard subscription. I had to be very selective about where and how much I sprayed of the product. I felt like this was very misleading and inaccurate based on the company's provided information.

August 31, 2024
Unprompted review
Pestie logo

Reply from Pestie

I am so sorry you didn't have enough product to go around your home Alli. I would love to send a free order to cover your whole home. Our product should cover a home up to 4,000 sq feet. We like to say a little goes a long way, and sometimes over-application can occur with that first treatment as customers are getting used to our sprayer. But don't worry, we will make sure you get everything you need to treat your home fully!

Keep an eye open in your email. Our team will get an email sent and confirm all your info so that order arrives soon.

Rated 5 out of 5 stars

Been using product for over one year

Been using product for over one year. Get my quarterly delivery. They email me when they are sending the next shipment. I have not seen a roach in the crawl space or house since using the product. Spiders are gone under the house as well. I do the foundation, under the house, kitchen , bathrooms all on 1 small two ounce bottle. First shipment came with the sprayer. I recharge the sprayer after every spray so 4 times a year. I am a DIYer when possible and anyone can do this, no need for an expensive pro.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

The Pestie sprayer runs out of power…

The Pestie sprayer runs out of power after the 3rd or 4th use and they WILL NOT tell you how to change a battery or repower and will not send you a new sprayer, their customer service will not even give instructions. Terrible customer service.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Stands behind their guarantee.

I have used Pestie for about a year or so. After my last application, I still had ants all around the house perimeter. I contacted the company and got a quick response. They immediately sent out a solution that I applied and my problem was solved. Love this company!

June 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Didn't do one thing as promised

Didn't do one thing as promised. I canceled and only got my money back for the unused portion of the product. Go to home depot or Lowe's. I get something that lasts between twelve and eighteen months.

November 24, 2023
Unprompted review

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