Pest Risk Management Group Limited Reviews 41

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and efficient, often highlighting their friendly and helpful demeanor. Many people appreciate the clear communication and the detailed explanations provided, making them feel well-advised and confident in the service. The service itself is frequently described as excellent, punctual, and thorough, with many consumers noting the company's ability to quickly and safely resolve issues and offer valuable preventative advice. Consumers also commend the consistent level of care and professionalism, with some noting that this company surpasses previous experiences with similar services. The overall sentiment emphasizes a reliable and effective approach to pest management, providing peace of mind and a stress-free experience from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely amazing company. The guys were really knowledgeable and sorted out our problem quickly & safely explaining the safety aspects of what they were doing throughout and also advised us on how t... See more

Company replied

Rated 5 out of 5 stars

Adrian, Paul and the whole team at PRM are amazing. Since switching to them for the pest control of our manufacturing site in 2025 they have been wonderful. They have offered excellent guidance and su... See more

Company replied

Rated 5 out of 5 stars

Not the most attractive of sectors and one which we probably don’t want to think too much about. Nonetheless, PRM carry out their duties with a smile in a quiet and efficient manner and in a very prof... See more

Company replied

Rated 5 out of 5 stars

Great customer service, friendly, knowledgeable, clean and tidy. Been using them for a while now and no complaints. You get a service email when they have been detailing all aspects. Would highly rec... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

Using the latest technology, the PRM Group are able to deliver real time data, allowing immediate route cause analysis and targeted treatments, resulting in a substantial reduction in pesticide use. We use a cloud based software system to manage our clients, operations and data with QR codes. We offer online reporting, communication, delegation, security and compliance for sustainable pest management. We are an efficient, reliable and effective provider of pest control services to private householders and businesses alike. The companies key strengths lie in the staff that we employ. Everyone in the business has a genuine love of the pest control industry which results in the provision of an enhanced service to both residential & commercial customers alike. We believe in exceeding expectations and are committed to delivering more than what is required of us, with distinction. The PRM Group will continue to find ways to better serve our customers and contribute to the professional and personal development of every individual at our company. Our managers and employees will always act with the utmost integrity, and be guided by what is ethical and right for our customers. We compete vigorously and fairly. Integrity is very important to our success. This begins with insisting on absolute quality for every one of our products and services, and acting with a strong sense of accountability in everything we do.


Contact info

4.8

Excellent

TrustScore 5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. They really put me at ease from the moment I made the call to them leaving. Would definately recommend them to anyone.

December 4, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

So pleased you had a great experience with us. Thank you for your review.

Rated 5 out of 5 stars

Quality Service with Exceptional Staff

This company takes care of any issues immediately and professionally - without fail, they are always prompt and never fail to provide feedback and updated information.
They give excellent customer service from first point of contact to field staff attending site.
Far superior to any previous pest management company I have dealt with.

December 22, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

What a positive review! Thank you Julie.

Rated 5 out of 5 stars

The whole team were professional and…

The whole team were professional and great at their job. From the start of the experience speaking with ladies on the phone to the guys who came to deal with the problem, I cannot recommend them enough!

December 22, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for your five star review, the team really do work hard to ensure our clients are happy.

Advertisement
Rated 5 out of 5 stars

Speedy response, professional service

Speedy response to get the root of the issue and they sorted it. The service was excellent and professional- highly recommend.

December 10, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for your review Nina, its really appreciated.

Rated 5 out of 5 stars

The company were great from start to…

The company were great from start to finish. The lady on the phone was helpful and the guys that came to deal with my problem were knowledgeable and efficient. I would definitely recommend this company. Thank you!

December 15, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

We're really happy to hear you had a great experience with us. Thank you for your review.

Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company. The guys were really knowledgeable and sorted out our problem quickly & safely explaining the safety aspects of what they were doing throughout and also advised us on how to prevent future issues. They were punctual and just genuinely nice guys. Would highly recommend to anyone who needs any pest control.

December 10, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for such a positive review!

Rated 5 out of 5 stars

A quick and efficient service. …

A productive and knowledgeable company who helped me straight away. They were very polite when dealing with them and helped make me feel at ease. I would highly recommend them and wouldn’t hesitate to use them again should I need too.

December 12, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Your review is greatly appreciated Ruth, its good to hear you were put at ease with your situation. Thank you.

Advertisement
Rated 5 out of 5 stars

Great customer service

Great customer service, friendly, knowledgeable, clean and tidy. Been using them for a while now and no complaints. You get a service email when they have been detailing all aspects. Would highly recommend.

December 17, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

We are so pleased that you are continuously happy with our service. Thank you for your review.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team was very knowledgeable and thorough in explaining the pest risk management process. Highly recommend for reliable and professional pest control.

December 11, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for taking the time to write your review. We are pleased to hear you had a positive experience.

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Quick response, clear communication, and effective results. You can tell they really know what they’re doing.

December 1, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

We're really pleased you're happy with our service. Thank you for your review.

Advertisement
Rated 5 out of 5 stars

From first contact to completion - excellent!

From first contact to completion, the service was excellent. The team were punctual, knowledgeable, and took the time to explain the pest risk management process clearly. Communication was clear throughout and the work was carried out professionally. Would definitely recommend.

December 9, 2025
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you Jess for your great review!

Rated 5 out of 5 stars

Outstanding Customer Service Experience

Outstanding Customer Service Experience
I was thoroughly impressed with the wasp nest removal service provided. The customer service experience was exceptional from start to finish.

Communication Excellence
Phone Experience: The staff was professional, knowledgeable and responsive when I called. They took the time to understand my situation and provided clear information about the process.
Email Correspondence: Follow-up emails were prompt, detailed, and easy to understand. All my questions were answered comprehensively.
Operational Efficiency
The team arrived as scheduled
Technicians worked quickly and effectively to remove the wasp nest
All safety protocols were followed
The area was left clean after the removal
The combination of excellent communication and highly efficient service delivery made this a stress-free experience. I would highly recommend this wasp nest removal service to anyone facing similar issues.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Tackling unwelcome visitors - mice!

Paul from prm group limited came to deal with a mouse problem at my house in Knaresborough. He was thorough, efficient and very personable and I would recommend this company to anyone who experiences unwelcome guests of the animal kind. He went above and beyond to help me during his 3 visits and I am most grateful to him.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Paul was responsive (attended the same day), professional and extremely thorough in eradicating our home mouse infestation.

Paul was also extremely kind and understanding.

Highly recommend anyone with pest issues uses this company, you will not regret it.

October 29, 2024
Unprompted review
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for your review, Paul is a valued and respected member of our team.

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service, basically?

December 1, 2024
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for your review, glad we could be of service to the best Indian Restaurant in the area.

Rated 5 out of 5 stars

gruk

As always pleasant and professional.

November 27, 2024
Pest Risk Management Group Limited logo

Reply from Pest Risk Management Group Limited

Thank you for your review, glad we can be of service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look