Pet Deluxe Reviews 8

TrustScore 2.5 out of 5

2.5

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Company details

  1. Pet Store

Written by the company

Welcome to Pet Deluxe, your go-to source for premium pet lover products. Discover our carefully curated selection of exquisite accessories, stylish essentials, and unique gifts designed for pet enthusiasts. From luxurious pet beds and chic apparel to grooming supplies and personalized pet tags, we offer an exclusive range of high-quality products that will delight both you and your beloved furry friends. Elevate your pet's lifestyle with Pet Deluxe. Shop now and experience the epitome of pet luxury.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

OMG The item i bought was revolting

OMG The item i bought was revolting. One arm twice as long as the other and hung way over my dogs leg. The distance between each arm was so close that i could only put one arm in - couldn't actually put both arms in at once. The quality was disgusting and it came in a parcel post grey bag with no other packaging. There were no tags on it to indicate what type of fabric, where it was from or the size etc. and when i tried to contact the company there was silence. I was very lucky however, because my bank refunded my money to me and i am assuming they now have the task of tracking down this company for a refund. Avoid them like the plague peoples

May 25, 2025
Unprompted review
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Rated 1 out of 5 stars

CC Transaction without a Confimation of order Email = FRAUD, right?

Hi there. No way to call these people, so emailed them. My sister, who is disabled with short term memory, placed a order for $59 last month and received 1) Confirmation of order email, 2) shipment email and 3) delivered email for her order. We then received a suspicious charge notification from her debit card company on a $108 order for you folks, but 1) could not sign into the account on their website, 2) did not find a confirmation email of order and thus reported it as fraudument. She received new card days later and they charged the same transaction on it also; so reported that as fraudulent also. What a PIA! If Pet Deluxe is listening and feels this is legit, then please look at your records on this date under my last name and email me confirmation of order ASAP.

March 21, 2024
Unprompted review
Pet Deluxe logo

Reply from Pet Deluxe

Dear Christopher,

We believe that your review relates to a different business as our store is closed for 12 months and we can offer you a proof for that.

If you can please provide us with an order number we can have a look and we can confirm together if it's the case of our business or not.

Regards,
Pet Deluxe UK

Rated 1 out of 5 stars

Cheap Chinese made item at UK prices

The item arrived and is the exact same thing that can be bought for a fraction of this price from any Chinese site. It's not made or even designed in UK where I thought I was buying from, I am having to redo my review because the seller doesn't like what I originally wrote, but I can confirm the cheapness and quality of the item is as I expected, CHEAP!! I hope others take this advice and buy it for under £20 from many other sites.

August 15, 2023
Pet Deluxe logo

Reply from Pet Deluxe

Dear Shaun. As per our website, there are clearly specified delivery times and we explained you in the email all this information. We are an UK registered business and we work with multiple warehouses in multiple locations. We are happy to provide you with a full refund if you are not happy with your purchase, as long as the product is returned to us sealed and unopened.

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