Really top notch service from Joe Cassidy at Pete Best; I had found PBIS on a motor insurance comparison site but was unable to take up online. Joe at the end of a very hot day went over the standar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 star service. Advisor really knew the subject and how to manage non standard enquiries. Really gave the confidence I was looking for and worked to give a great value quote and took the time to lo... See more
Company replied
Peter Best insurance came to the rescue when other brokers would not cover my old classic ex-military Land Rover Defender. And at a very cost effective price. The old war horse is back on the road... See more
Company replied
It was really lovely of Peter Best to offer a renewal car insurance for my Toyota Estima much lower than the previous year and also cheaper than all the renewal quotes from the comparison websites. In... See more
Company replied
Company details
Written by the company
Peter Best Insurance Services. Classic Insurance Specialists since 1985 in the UK. Request a callback to discuss your quotes today. ☎ 01376 574000 ✉ info@classiccarinsurance
Contact info
Suite 4, Courtyard Offices, Braxted Park Estate, CM8 3GA, Essex, United Kingdom
- 01376 574 4000
- info@classiccarinsurance.co.uk
- peterbestinsurance.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Peter Best Insurance Services
Hi,
Thank you for taking the time to leave us a positive review; we appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Smooth service and reasonable price
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you experienced smooth service and found our pricing reasonable. Thank you for sharing your positive feedback; it truly means a lot to us.
Kind Regards,
Chloe
Peter Best Insurance Services.
An easy and smooth transaction
An easy and smooth transaction of my campervan insurance
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that your campervan insurance transaction was easy and smooth. We always strive to make the process as straightforward as possible for our customers.
Kind Regards,
Chloe
Peter Best Insurance Services.
Overall a good experience.
August 9, 2026
Reply from Peter Best Insurance Services
Hi,
We are so happy to hear you had a good experience with us. We appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
did what i wanted at a great price
August 9, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that we were able to meet your expectations and provide excellent value. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Chloe
Peter Best Insurance Services.
Very competitive price easy to use site
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted you found our prices competitive and our website easy to navigate. Your positive feedback is greatly appreciated.
Kind Regards,
Chloe
Peter Best Insurance Services.
Cancelation, Fee upon Fees..... Feel Like ive Been Scammed
so, insured my vehicle Monthly as the vehicle was up for sale. Sold within 7 weeks of taking out the new policy. Total policy cost was around £185 for a year, paid monthly. After paying what I have used, I was expecting a £55 cancelation fee but with other charges I ended up paying a total of £145....... for 7 weeks cover with the yearly policy being £185... How these companies can add all these fees on is beyond me. Be careful!
August 13, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the service. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Peter Best Insurance
Chloe was 5 star and much better than…
Chloe was 5 star and much better than the 'digital assistant' 😉
August 13, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We are so glad to hear that Chloe provided you with such a wonderful experience! We truly appreciate your kind words and positive feedback.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found our service easy to use and that it was quick and efficient. Thank you for your positive feedback.
Kind Regards,
Chloe
Peter Best Insurance Services.
Kind and helpful.
New to the company. Great customer service. Price and excess very reasonable. Highly recommend.
August 13, 2026
Unprompted review
Reply from Peter Best Insurance Services
Hi,
We're so happy to hear you had a great experience with our customer service and found our pricing reasonable. We appreciate your recommendation!
Kind Regards,
Chloe
Peter Best Insurance Services.
company helped me from start to finish…
company helped me from start to finish nothing was a problem quick and smooth transaction certificate etc would highly recommend
August 7, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that we were able to assist you smoothly from beginning to end! It's wonderful to know that your transaction was quick and that you'd highly recommend us.
Kind Regards,
Chloe
Peter Best Insurance Services.
Simple and quick process.
July 28, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found the process straightforward and efficient. Thank you for your kind words.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We are so happy to hear that our service was seamless and that you found our pricing reasonable and renewal process easy. We appreciate your positive feedback!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're so glad to hear our team was able to provide such helpful assistance in resolving your problems. Thank you for your kind words!
Kind Regards,
Chloe
Peter Best Insurance Services.
Great cover and great price
Easy to set up and the app makes policy information easy to view.
And the premium was over £100 less than my current renewal price. Highly recommended.
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that you found the setup process straightforward and the app helpful for viewing your policy information. It's fantastic that we could offer a more competitive premium.
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
We're delighted to hear that arranging your renewal online was a quick and easy experience. Thank you for sharing your positive feedback; we truly appreciate it.
Kind Regards,
Chloe
Peter Best Insurance Services.
Very good price - but
Very good price - but unimpressed about not being able to access my account on-line for several days.
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
We appreciate your feedback regarding the pricing. We understand your frustration about the online account access issues you experienced. We are actively working to improve our systems.
Kind Regards,
Chloe
Peter Best Insurance Services.
Pretty poor service in the last 2…
Pretty poor service in the last 2 years, Ive been insured with them for many years but will probably look elsewhere when its time to renew.
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. We are sorry to hear that you have not been happy with our service over the past two years, especially as you have been a valued customer with us for many years.
We understand how disappointing it can be when your experience does not meet expectations, and we regret that we have left you feeling this way. Customer satisfaction is extremely important to us, and we are always keen to understand where we can improve.
If you would like to discuss your concerns in more detail or if there is anything we can assist you with, please do not hesitate to get in touch via our website. We would welcome the opportunity to better understand your experience and see if there is anything we can do to help.
Thank you again for taking the time to share your feedback.
Kind regards,
Molly
Peter Best
All my questions answered quickly
All my questions answered quickly, and when I asked for my documents in the post they arrived in a few days ,excellent service.
August 6, 2026
Reply from Peter Best Insurance Services
Hi,
We're so pleased to hear that your questions were answered quickly and that your documents arrived promptly in the post. It's wonderful to know you received excellent service!
Kind Regards,
Chloe
Peter Best Insurance Services.
Reply from Peter Best Insurance Services
Hi,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your renewal and appreciate you taking the time to share your concerns.
Having reviewed your policy, we can confirm that your renewal premium has remained unchanged and has not increased over the past two years you have been with us. We understand that insurance costs can be a significant expense, and appreciate that perceptions of value can vary depending on individual circumstances.
We are sorry if your experience has not met your expectations. Customer feedback is important to us, and we will use your comments to help improve our service. Should you wish to discuss your policy further, please contact us via our website and a member of our team will be happy to assist.
Kind regards,
Molly
Peter Best insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.