Peter Cox Reviews 2,620

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, highlighting their informative and outstanding work. Many people appreciate the excellent service received from start to finish, noting the efficiency and high quality of the work completed, often ahead of schedule. Reviewers frequently mention the thoroughness of surveyors and technicians, who explain treatments and processes clearly, ensuring peace of mind. However, some customers also noted issues with communication, experiencing delays in responses or a complete stop in communication when deciding on partial work. A few other people also felt that some surveyors provided standard reports not tailored to specific situations, or did not adequately address concerns about debris and dust after work was completed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work completed,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, citing friendly,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some praising friendly, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... See more

Company replied

Rated 5 out of 5 stars

Phil came this morning. On time and ready to go. Explained all elements of the treatment he was going to do and what chemicals he would be using. Put floor protectors down and was very conscientious.... See more

Company replied

Rated 5 out of 5 stars

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... See more

Company replied

Rated 5 out of 5 stars

The surveyors Like and Shannon were very thorough, and their reports were clear. Luke dealt with follow up queries quickly and effectively. The Technicians Matt&Danny (and their other 2 helpers) were... See more

Company replied


Company details

  1. Waterproofing Company

About Peter Cox

Written by the company

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

A very good survey Forwarded for…

A very good survey Forwarded for approval, date given for work inside and out.
Half a day, cleaned up and gone.
Very hard to see where the work had been performed.
Highly recommend 👌

May 21, 2026
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Reply from Peter Cox

We're so happy to hear you had such a positive experience with our service! We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Great service

Easily arranged, great communication, work completed timely and to a great standard. Fully recommend

May 7, 2026
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Reply from Peter Cox

We are so pleased to hear about your positive experience. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Damp proofing

Excellent service from survey to completion. I would certainly recommend.

April 20, 2026
Unprompted review
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Reply from Peter Cox

We are so glad you had a great experience! We appreciate your recommendation.

Rated 5 out of 5 stars

The visit by your operative.

The visit by your operative, Andy Wong, was carried out in a very helpful, tidy and organised manner. He explained exactly what he was doing, and how he would carry out the work. Upon completion, he left everything re-instated, and very tidy. Thank you for a very competant service from start to finish. First Class.

May 8, 2026
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Reply from Peter Cox

We're happy to hear that the service was helpful, tidy, and organized. It's great to know the work was explained clearly and completed to your satisfaction. Thank you for your first-class feedback!

Rated 5 out of 5 stars

Friendly & Professional Service

Friendly, professional service from initial survey, contact with customer service and the contractors (Olly and Lee) who carried out the work. I had damp proofing and timber treatment. I would recommend and use again if required. Very satisfied customer.

April 29, 2026
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Reply from Peter Cox

We're happy to hear that you were satisfied with our friendly and professional service, from the initial survey to the contractors' work. We appreciate your recommendation!

Rated 2 out of 5 stars

Money taken upfront and a survey was…

Money taken upfront and a survey was carried out promptly. We received a quotation for work that was recommended but when we decided to only go ahead with partial work the communication stopped. We were told that the survey fee was only deducted if all the work quoted for was carried out. We had questions but no answers and so while waiting for a reply we contacted tradesmen to quote for the work recommended by Peter Cox and they told us that the work quoted was unnecessary and cosmetic only but they could repoint the damp course for a fraction of the price quoted .

March 5, 2026
Unprompted review
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Reply from Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Thank you for providing more information. Our Area Operations Manager has made contact to resolve the issues you have raised to bring the situation to a satisfactory conclusion. If we can be of any further help please do not hesitate to make contact.

Rated 5 out of 5 stars

From the surveyors report and…

From the surveyors report and throughout the works, everyone involved was very polite and helpful. All the work was carried out to a very high quality, with respect to this building during the works and in cleaning up at the end. Thank you to all involved.

April 24, 2026
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Reply from Peter Cox

We're happy to hear that everyone was polite and helpful! We appreciate your recognition of the high-quality work and the respect shown to the building. Thank you for your positive feedback.

Rated 5 out of 5 stars

Works done

Luke, Mark Kennedy, Nqobile & Mia, from Peter Cox, have all been brilliant. From January 1st first till last visit on 24-4-26.

April 24, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that you had a brilliant experience with our team. Thank you for sharing your positive feedback with us; we appreciate it.

Rated 5 out of 5 stars

Excellent from beginning to end.Staff…

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We had Peter Cox years ago for other work,and we're also recommended by builders.Can not fault them and would highly recommend them to anyone.Thankyou Peter Cox and Team

April 7, 2026
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Reply from Peter Cox

We're happy to hear that you had an excellent experience! It's great to know our team was helpful and polite, and that the work met your expectations. Thank you for recommending us!

Rated 5 out of 5 stars

Great service- Professional- Reasonable…

Great service- Professional- Reasonable cost. Excellent survey report. Recommendations explained - Execution faultless - Good Job 👍

April 17, 2026
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Reply from Peter Cox

We're happy to hear that you found our service professional and the cost reasonable. We appreciate your positive feedback on our survey report and execution.

Rated 5 out of 5 stars

Excellent work from everyone who helped…

Excellent work from everyone who helped with sorting the mould and woodworm issue with our house. Work has been carried out to a very high standard. Thanks to the team.

April 16, 2026
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Reply from Peter Cox

We're happy to hear that the mould and woodworm issue was resolved effectively and to a high standard. We appreciate you acknowledging the team's efforts!

Rated 5 out of 5 stars

Peter Cox

Robert and John aŕived explained what they were going to do and at the end talked me through the procces. And Mark and Tommy Mc Glynn. They all first class did a good job and left no mess polite and curtious at all time. And Liam the projects manager kept in contact with me and aranged everything nice guy. Thanks to everyone at Peter Cox Liverpool
Derek in Speke

April 13, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that the team provided a first-class service. It's great to know they were polite, courteous, and thorough while leaving no mess. Thanks for your positive feedback!

Rated 1 out of 5 stars

PREY YOU DON'T HAVE A PROBLEM!

PREY YOU DON'T HAVE A PROBLEM!
I have used Peter Cox Limited to repair brick ties on a house I'm in the process of sellling...
However, they have drilled through into my stair well by accident!
They told me they would sort it, bu all they did was poorly fill the hole with WHITE filler (the wall is chocolate)!
They then offered £100, and told me that the new owner would 'probably redecorate anyway', followed by 'plaster will probably get chipped when we move our furnature out anyway'!
The problem I have is that the paint used is no longer made by Dulux, so this will not be a simple touch up job, it could be a full repaint - and that paint extends from the foot of the stairs, up the stairwell and round the landing top, so could be a real headach...
So far the best offer thay have made is £350, and up to just do not want to send in a professional decoratior, to sort it out properly (as I think they are aware it will cost them!!!)

April 2, 2026
Unprompted review
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Reply from Peter Cox

We are sorry to hear that you are not happy with our service. Following your recent contact to our head office we will contact you directly regarding this.
We sincerely apologise again for the damage caused to your property. Following our discussion, we had a professional decorator scheduled to carry out a full redecoration of your hallway at our expense.
As you have since chosen to pursue an alternative resolution via your credit card provider rather than proceeding with the agreed repairs, we have now closed this matter on our end. We regret that we were unable to resolve this for you as originally planned.

Rated 5 out of 5 stars

Very professional team

Very professional team. Making any treatments needed very swift and easy. The technician Emma was a joy from start to finish. Giving advice and treating the issue promptly and effectively.

April 2, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that the team delivered such professional and swift treatments. We appreciate your positive feedback regarding the advice and effective service you received.

Rated 5 out of 5 stars

From our initial enquiry call to Mark's…

From our initial enquiry call to Mark's survey visit and to Yanees and Quinton's work in our loft everything was arranged efficiently. We were kept informed at all stages of the process with Yanees and Quinton on the day who carried out the work with consideration to our needs and questions and we're extremely pleased to say the results exceeded our expectations.

March 31, 2026
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Reply from Peter Cox

We're happy to hear that everything was arranged efficiently, from the initial call to the work completion. It's great to know that you were kept informed and that the results exceeded your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Replacement floorboards and fitting floor vents

Excellent service from Neil the surveyor and from Wayne who did the work. Left the area tidy after each day. Would recommend.

March 25, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that you received excellent service and that the work area was kept tidy. Thank you for recommending our services!

Rated 5 out of 5 stars

A true blessing when I needed it most

My flat had several damp issues. In amongst a pretty stressful and overwhelming situation, the amazing team at Peter Cox were a true blessing - the Branch Manager, Colin McKinley, and the surveyor, Rhys Winter, advised me with deep expertise and kindness, keeping my spirits up, as did the technicians Bob McFarlane, Roger Moore, and Murray Gordon, who fixed everything over the course of 1.5 weeks going above and beyond. At all times, they were professional, super punctual, worked extremely hard, always tidied up, never left chaos behind, and the end result was super neat. It was evident they deeply care about their trade and doing exceptional work. On top of that, they were very pleasant people, and I really appreciated their patience and openness in answering all my questions, explaining what they were doing, which allowed me to learn a bit during the repairs. I feel profound gratitude to the whole team, including Lee-Ann Savage in the office - it felt like they were my guardian angels, even if it sounds cheesy. Their service was outstanding, genuinely caring and turned a stressful situation into an overall positive experience. I couldn't be happier with the work they did, and how they did it, and I couldn't recommend Peter Cox more wholeheartedly.

February 20, 2026
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Reply from Peter Cox

We're so happy to hear that the team's expertise and dedication helped alleviate the stress of the situation. It's great to know their professionalism, punctuality, and attention to detail made such a positive impact. Thank you for sharing your appreciation!

Rated 5 out of 5 stars

Peter Cox carried out a repair to a…

Peter Cox carried out a repair to a failed concrete boot lintel above a window. I have been impressed by the professionalism of the whole team, from the surveyor Mark to the technicians Macauley and Steve and the admin Brad and Kayleigh. They are all pleasant and efficient to deal with, and the work has been completed to a good standard.

March 20, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that you had a positive experience with our team and that the repair work met your expectations. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Damp proof course and plastering

Excellent service given by Peter Cox, Great communication.
Billy and Mark explained in detail on what needed doing, giving a first-class job on damp proof works and plastering. Place was left clean and tidy. Highly recommend.

March 13, 2026
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Reply from Peter Cox

We're happy to hear that you received excellent service and appreciate the detailed explanation provided. We're glad the damp proofing and plastering work was completed to a high standard, leaving your place clean.

Rated 5 out of 5 stars

Good people to deal with very polite…

Good people to deal with very polite and easy to deal with. They laid down floor covering and removed them every day and cleared up at the end of each day, and the end of the job.

March 5, 2026
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Reply from Peter Cox

We're happy to hear that you had a positive experience. We appreciate your recognition of our team's politeness, thoroughness, and dedication to cleanliness. Thanks for the feedback!

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