Peter Cox Reviews 

2,650
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and expert technicians for being exceptionally helpful, polite, and thorough throughout the entire project. Consumers emphasize that the overall quality of the work is truly outstanding, featuring clean execution and helpful guidance from start to finish. Some people were dissatisfied with communication issues and incomplete tasks, mentioning that certain projects were left unfinished or completely lacked proper follow-up after the initial visit. A few reviewers also experienced frustrating encounters during visits or noted poor results with specific repairs that did not meet expectations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting polite surveyors and thorough inspections... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that surveyors and... See more

Quality

Users describe positive interactions with quality, noting that the work is consistently completed to a high... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers experience a great journey... See more

User experience

Customers had positive experiences with user experience, highlighting how the staff made the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service from start (survey) to finish (repairs completed). I found all the Peter Cox personnel friendly, helpful, polite, and competent. I would particularly like to thank the technician A... See more

Company replied

Rated 5 out of 5 stars

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... See more

Company replied

Rated 5 out of 5 stars

The surveyors Like and Shannon were very thorough, and their reports were clear. Luke dealt with follow up queries quickly and effectively. The Technicians Matt&Danny (and their other 2 helpers) were... See more

Company replied

Rated 5 out of 5 stars

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... See more

Company replied


Company details

  1. Waterproofing Company

About Peter Cox

Written by the company

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,650)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service- Professional- Reasonable…

Great service- Professional- Reasonable cost. Excellent survey report. Recommendations explained - Execution faultless - Good Job 👍

April 17, 2026
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Reply from Peter Cox

We're happy to hear that you found our service professional and the cost reasonable. We appreciate your positive feedback on our survey report and execution.

Rated 5 out of 5 stars

Excellent work from everyone who helped…

Excellent work from everyone who helped with sorting the mould and woodworm issue with our house. Work has been carried out to a very high standard. Thanks to the team.

April 16, 2026
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Reply from Peter Cox

We're happy to hear that the mould and woodworm issue was resolved effectively and to a high standard. We appreciate you acknowledging the team's efforts!

Rated 5 out of 5 stars

Peter Cox

Robert and John aŕived explained what they were going to do and at the end talked me through the procces. And Mark and Tommy Mc Glynn. They all first class did a good job and left no mess polite and curtious at all time. And Liam the projects manager kept in contact with me and aranged everything nice guy. Thanks to everyone at Peter Cox Liverpool
Derek in Speke

April 13, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that the team provided a first-class service. It's great to know they were polite, courteous, and thorough while leaving no mess. Thanks for your positive feedback!

Rated 1 out of 5 stars

PREY YOU DON'T HAVE A PROBLEM!

PREY YOU DON'T HAVE A PROBLEM!
I have used Peter Cox Limited to repair brick ties on a house I'm in the process of sellling...
However, they have drilled through into my stair well by accident!
They told me they would sort it, bu all they did was poorly fill the hole with WHITE filler (the wall is chocolate)!
They then offered £100, and told me that the new owner would 'probably redecorate anyway', followed by 'plaster will probably get chipped when we move our furnature out anyway'!
The problem I have is that the paint used is no longer made by Dulux, so this will not be a simple touch up job, it could be a full repaint - and that paint extends from the foot of the stairs, up the stairwell and round the landing top, so could be a real headach...
So far the best offer thay have made is £350, and up to just do not want to send in a professional decoratior, to sort it out properly (as I think they are aware it will cost them!!!)

April 2, 2026
Unprompted review
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Reply from Peter Cox

We are sorry to hear that you are not happy with our service. Following your recent contact to our head office we will contact you directly regarding this.
We sincerely apologise again for the damage caused to your property. Following our discussion, we had a professional decorator scheduled to carry out a full redecoration of your hallway at our expense.
As you have since chosen to pursue an alternative resolution via your credit card provider rather than proceeding with the agreed repairs, we have now closed this matter on our end. We regret that we were unable to resolve this for you as originally planned.

Rated 5 out of 5 stars

Very professional team

Very professional team. Making any treatments needed very swift and easy. The technician Emma was a joy from start to finish. Giving advice and treating the issue promptly and effectively.

April 2, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that the team delivered such professional and swift treatments. We appreciate your positive feedback regarding the advice and effective service you received.

Rated 5 out of 5 stars

From our initial enquiry call to Mark's…

From our initial enquiry call to Mark's survey visit and to Yanees and Quinton's work in our loft everything was arranged efficiently. We were kept informed at all stages of the process with Yanees and Quinton on the day who carried out the work with consideration to our needs and questions and we're extremely pleased to say the results exceeded our expectations.

March 31, 2026
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Reply from Peter Cox

We're happy to hear that everything was arranged efficiently, from the initial call to the work completion. It's great to know that you were kept informed and that the results exceeded your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Replacement floorboards and fitting floor vents

Excellent service from Neil the surveyor and from Wayne who did the work. Left the area tidy after each day. Would recommend.

March 25, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that you received excellent service and that the work area was kept tidy. Thank you for recommending our services!

Rated 5 out of 5 stars

A true blessing when I needed it most

My flat had several damp issues. In amongst a pretty stressful and overwhelming situation, the amazing team at Peter Cox were a true blessing - the Branch Manager, Colin McKinley, and the surveyor, Rhys Winter, advised me with deep expertise and kindness, keeping my spirits up, as did the technicians Bob McFarlane, Roger Moore, and Murray Gordon, who fixed everything over the course of 1.5 weeks going above and beyond. At all times, they were professional, super punctual, worked extremely hard, always tidied up, never left chaos behind, and the end result was super neat. It was evident they deeply care about their trade and doing exceptional work. On top of that, they were very pleasant people, and I really appreciated their patience and openness in answering all my questions, explaining what they were doing, which allowed me to learn a bit during the repairs. I feel profound gratitude to the whole team, including Lee-Ann Savage in the office - it felt like they were my guardian angels, even if it sounds cheesy. Their service was outstanding, genuinely caring and turned a stressful situation into an overall positive experience. I couldn't be happier with the work they did, and how they did it, and I couldn't recommend Peter Cox more wholeheartedly.

February 20, 2026
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Reply from Peter Cox

We're so happy to hear that the team's expertise and dedication helped alleviate the stress of the situation. It's great to know their professionalism, punctuality, and attention to detail made such a positive impact. Thank you for sharing your appreciation!

Rated 5 out of 5 stars

Peter Cox carried out a repair to a…

Peter Cox carried out a repair to a failed concrete boot lintel above a window. I have been impressed by the professionalism of the whole team, from the surveyor Mark to the technicians Macauley and Steve and the admin Brad and Kayleigh. They are all pleasant and efficient to deal with, and the work has been completed to a good standard.

March 20, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that you had a positive experience with our team and that the repair work met your expectations. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Damp proof course and plastering

Excellent service given by Peter Cox, Great communication.
Billy and Mark explained in detail on what needed doing, giving a first-class job on damp proof works and plastering. Place was left clean and tidy. Highly recommend.

March 13, 2026
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Reply from Peter Cox

We're happy to hear that you received excellent service and appreciate the detailed explanation provided. We're glad the damp proofing and plastering work was completed to a high standard, leaving your place clean.

Rated 5 out of 5 stars

Good people to deal with very polite…

Good people to deal with very polite and easy to deal with. They laid down floor covering and removed them every day and cleared up at the end of each day, and the end of the job.

March 5, 2026
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Reply from Peter Cox

We're happy to hear that you had a positive experience. We appreciate your recognition of our team's politeness, thoroughness, and dedication to cleanliness. Thanks for the feedback!

Rated 5 out of 5 stars

Nqobile was absolutely amazing with the…

Nqobile was absolutely amazing with the whole process very professional very pleasant lady enjoyed having her in my home.

March 11, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that you had such a wonderful experience. It's great to know that you appreciated the professionalism. Thank you for your feedback.

Rated 5 out of 5 stars

Top notch

Friendly , informative, efficient service, a job well done, highly recommend.Anthony was first class.

March 10, 2026
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Reply from Peter Cox

We appreciate your kind words and are so glad you were impressed with our informative service. Thank you for your recommendation!

Rated 5 out of 5 stars

Doing the right thing

On time, plenty of forewarning and updates, left the place tidy - not always a given. Stopped the job half way though on first appointment as loft space needed more drying time. I couldn't see this so credit to them for doing the right thing - not everyone would.

March 2, 2026
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Reply from Peter Cox

We appreciate you taking the time to share your experience. We're glad to hear that you were satisfied with our team's punctuality, communication, and commitment to doing the job right!

Rated 5 out of 5 stars

From the initial survey carried out by…

From the initial survey carried out by Mark Patrick to the works being carried out and the support from Emma and Karen, the service given was excellent.

March 5, 2026
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Reply from Peter Cox

We're happy to hear that you had such a positive experience with the service provided. Thank you for sharing your feedback; we appreciate it greatly.

Rated 5 out of 5 stars

We had workmen Monday named Olly and…

We had workmen Monday named Olly and Callum they were very polite and informative. Any questions asked were answered and explained if needed. They also were very tidy, making sure any debris was cleaned away before they left. The plasterer came and was very quick and also polite and helpful with questions. I would highly recommend there services. A credit to the company.

February 26, 2026
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Reply from Peter Cox

We're happy to hear that the team was polite, informative, and tidy. It's great to know they answered your questions thoroughly. We appreciate your recommendation and are glad you were pleased with our services.

Rated 5 out of 5 stars

We had an issue with rising damp

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy the Technician, who went above & beyond to help us, showing us the problems and telling us what he was going to do to rectify them. His work was very neat & tidy, which was a bonus too… We are extremely pleased with the service we received from start to finish. We would highly recommended this Company.

February 23, 2026
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Reply from Peter Cox

We're happy to hear that you were extremely pleased with the service you received. We appreciate your highlighting the team's helpfulness and the technician's dedication to resolving the rising damp issue with neat and tidy work. Thank you for recommending our company!

Rated 5 out of 5 stars

Peter Cox completed the works on time…

Peter Cox completed the works on time and on budget. On site they were clean, tidy and on time and works were completed to a good standard.

February 26, 2026
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Reply from Peter Cox

We're happy to hear that the project was completed to a good standard, on time and within budget, and that the team was clean and tidy.

Rated 5 out of 5 stars

Basement Drainage Solution

Peter Cox did a magnificent job from start to finish. Robert Bialek carried out the original survey and came up with a pragmatic and cost effective solution to help us avoid flooding in the basement. An excellent recommendation and when we proceeded the team that did the work took three days and did a brilliant job. They were lead by Cliff who kept us informed of progress and was great to work with. On time, on budget and effective. We highly recommend them , get ready though this kind of work generates an awful lot of dust!

February 2, 2026
Unprompted review
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Reply from Peter Cox

We're happy to hear that the team delivered a cost-effective solution for your basement. It's great to know that you were kept informed throughout the project and are pleased with the results. We appreciate your recommendation and for highlighting the dust generated during the work.

Rated 5 out of 5 stars

On time

On time , hard working and all left very clean spotless 10 out of 10 .

February 26, 2026
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Reply from Peter Cox

We are happy to hear that our team was punctual, diligent, and left the place spotless. Thank you for your perfect rating!

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