PetFirst Pet Insurance Reviews 223

Every thing went pretty smooth. Except when they mailed my check to the wrong address. So it delayed me getting the funds. But other than that.
like I said . very courteous. and pretty quick to respond.

It was great I would love it if I could track my money

Great, 5 Stars all the way :)

Without this insurance,we would be behind in paying bills but now we can afford the healthcare all pet owners should have for all pets young and old

They took care of what I needed and were good about reimbursing me.

Claims were easy to submit with no hassle and a quick response time.

I have been with PetFirst for almost 10 years. Their customer service is outstanding. I will continue to use PetFirst for all of my pets!

When I had my cat Gidget I had insurance on her, for many years I did not have to use the insurance, then one day she had to have surgery for Cancer not one but two times and then found out she was a diabetic. I called Pet First and this wonderful person told me that this was covered under her plan. I had to pay my deductible then 90% was paid. When I would send in the information to get reimbursed it was no hassle and got paid in record time. Gidget has passed on and I now have two wonderful kittens and each of them have insurance. I hope Fawn and Raven never needs to use the insurance but just in case its there and I feel more at ease that they have it. Thanks again Pet First

I had Petfirst for all of my German Shepherd, Smokey's life (12 years) and they always paid claims within 10 days of receiving them. I have no complaints with this company and will use them again.

Insurance but not....

I have had this insurance plan for 6 years which costs me $22 a month.. Add that up to $1600 which would have more than paid for my latest visit to the vet.
This vet visit cost me about $600 and the insurance decided they would only reimburse $40.....
I have never made a claim until now and to be honest all the work of filing the claim cost me way more than the $40 they are sending us..
My dog also now needs a $2500 surgery which apparently is not covered.. So why have insurance?
Cancelling this garbage policy ASAP.

If you own a pet, save your money. Even the good plan is just about worthless. Beware and research before signing up for anything with this company.

claims are processed in a very professional and timely manner

Easy and timely payment! Teddy had eye surgery, which was $919.00. Pet first paid over $800.00. Thank you Pet First.

My dogs skin was getting dry, and I noticed he was getting doggie dandruff and has some areas that had bumps. Took him to the vet to find out he had bacterial dermatitis. After some tests, aspirations of the bumps and leaving with a prescription of antibiotics- I was so glad to learn PetFirst was reimbursing me for most of it!

After being denied claim after claim I decided to discontinue the insurance. Apparently my Dog's illnesses were not covered because it was under my $250 deductible. Month after month I paid $30 just to keep getting my claims denied. I should've saved my money and put it in a piggy bank for a rainy day when I would have to take my dog to the vet. HORRIBLE.

We adopted a mixed breed puppy from the Kentucky Humane Society and received 30 days free of Pet First insurance. Our puppy was urinating in the house and we were not sure if it was due to an infection, poor behavior, because we were not letting her out enough or because she had just been fixed. I wanted to make sure I had coverage before taking our puppy to the vet so I called and enrolled in the 30 day free program. I called our vet to explain the situation. I stated that she was urinating on the floor and had been since we got her. The receptionist made a note of our conversation. After several rounds of antibiotics the infection was finally gone. I even continued my coverage with PetFirst after my free 30 days expired. I submitted all the forms for my office visits and tests. I received an email that they needed the vets notes too. I submitted them as well. My claim was denied! The vet office noted that my pup was urinating in the house, since we got her and Petfirst stated that we had no coverage when we first brought her home. They knew what the diagnosis was so it was easy for them to deny. So becareful what you say to your vet office because It could be used to deny your claim.

I love PetFirst. Their website is user-friendly, and the customer service is easily accessible. Filing a claim is a relatively simple process, and the PetFirst folks are great about handling claims. My beloved dog has had some medical expenses, but PetFirst has really helped defray the costs. In a world in which you practically must have a law degree to understand an insurance policy, PetFirst is a breeze. I highly recommend them!

Really has paid off to have this insurance for both of my Aussies especially has helped with my older one who has a lot of health issues

Caring and compassionate. Truly cares about my dog. Always great to work with. Friendly staff all around.

Being on limited income,pet first is a blessing to have to help with the bills thanks for being there when i needed help.you were quickin geting my forms out &when i sent them backthe check came quick,i tellmany people aboutthis insureance,immore then pleased with it,i give 5 stares Georgeann Beights of az city,az85123

Sammigirl was our wonderful companion, we lost her last month and miss her. PetFirst was there when needed and came through, NO FUSS! Many Thanks for your kind service!