Been with Petgevity a few years and have found their service excellent and very easy to communicate with. When our dog became Diabetic They paid all our bills which were alot) and when it was time to... See more
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Review summary
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Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way. Claims are paid promptly and without any complications... See more
I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it... See more
You find out how good your pet insurance is when you need to make a claim. I cannot fault how Petgevity have dealt with my claims. I had to say goodbye to one of my cats, recently and the compassion a... See more
Company replied
Company details
About Petgevity
Written by the company
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Contact info
Britannia House, NN47YB, Northampton, United Kingdom
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4.3
Excellent
6K reviews
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Reply from Petgevity
We're happy to hear that you found our product simple to use and understand. We appreciate your positive feedback!
Kind regards,
Petgevity Team
Thank you
I would like to thank janet from your company she is a credit to you very patient helped me greatly and with a quote that I was very happy with. I did consider leaving but not now after speaking to her thank you Janet from Mrs vicki sleight
July 22, 2026
Unprompted review
I had been with Petgevity for around 3…
I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it and we lost her in April. Once all claims were settled, yesterday i received a lovely card to say how sorry they are and had Forget me not seeds to plant in memory of her which filled my heart. I would definitely recommend this company for pet insurance.
July 22, 2026
Unprompted review
Good experience
So far, we have been using Petgevity for a year now and have needed to make several claims. The process is very clear, easy and efficient. Communication has been very good keeping us informed at every stage. Would definitely recommend. And the cost is reasonable
July 8, 2026
Price is great
Price is great, easy to use. Lots of great information regarding your pet throughout the year.
July 17, 2026
Choose cover and excess
To be able to choose cover level ans excess etc is helpful. Obviously as policy only just started can’t comment on claims procedure. But the sign up process was easy.
July 5, 2026
Doesn’t listen
I would have given a higher rating as while I had the insurance it was fine. But since not renewing it I have been bombarded with emails asking what it is I need help with although I have already cancelled it and they promised to take my name off the mailing list. Yet I still get emails!
July 5, 2026
Reply from Petgevity
Hello Sarah,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with your insurance while you were insured with us, although we're sorry to learn about your experience after cancelling your policy.
We've checked your account and can confirm that you are not opted in to receive marketing communications, so you should not receive any further marketing emails from us. We apologise for any inconvenience caused.
If you do continue to receive emails from us, please let us know so we can investigate this further.
Kind regards,
Jenni
The insurance is good in that
The insurance is good in that, the one time I've needed to use it, they paid out without any problems which helped reduce stress at an already stressful time. However, it is incredibly expensive for my 3 year old cat already, so probably won't be sustainable in the long run. I chose this insurance for my cat as he had a pre-existing condition and I wanted to be sure any complications from that would be covered. However, he has been fit and healthy with no recurring issues since, and the only time I've had to claim it was for an unrelated injury. My other animals (2 dogs and 1 kitten) are covered under a different insurance which is far less expensive (except for my 13 year old dog, because of his age) and don't put up the premium if you make a claim. I wouldn't use this insurance company if my cat didn't have a preexisting condition, because over £100 a month for a 3 year old cat is excessive. I pay much less for my 8 year old dog!!
July 19, 2026
Reply from Petgevity
Good afternoon Sakura,
Thank you for taking the time to leave a review.
Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.
That said, we can also look at options to help reduce your premium, such as increasing the excess or bill share, or lowering the vet fee cover.
Our system shows that there have been no claims made since 2023. If Bengali has not had any check-ups or been prescribed or taken any medication, had any symptoms, or had any tests, test results or surgery for a condition or been treated in the last 2 years, and he has no ongoing conditions diagnosed over 2 years ago, that he may not have needed to see a vet about, we can review the medical conditions that are declared on the policy.
If you want to discuss your renewal options further, please call our customer service team on 0333 006 3211, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk
Kind regards,
Michele.
Fantastic service as always
Fantastic service as always, thank you so much for looking after buddy,
Kind regards Mike
July 5, 2026
All my claims have been dealt with…
All my claims have been dealt with without issue and relatively quick
July 19, 2026
Petgevity insurance for my small dog
I've not had to use my insurance and hopefully going forward I never will but if I did I am confident that the cover I have with Petgevity will make things less stressful. I have used the online vet service for advice which is a great addition if you are unsure if an issue warrants a vet visit. The price is comparable with others so I have decided to stay with Petgevity
July 18, 2026
Reply from Petgevity
Good afternoon Mary,
Thank you for taking the time to leave a review. It's pawsome to hear that you've made use of the FirstVet app, which gives pet owners unlimited advice and access to video consultations with UK-registered vets.
FirstVet is available to all Petgevity policyholders once their cover has started. The service can provide advice, treatment recommendations, and referrals to a local vet practice if needed. In addition, pet owners can access 30-minute "first aid" behavioural consultations with qualified Clinical Animal Behaviourists.
We're delighted that you're benefiting from this valuable service and appreciate you sharing your experience.
Thank you for being part of the Petgevity pack!
Kind regards,
Michele.
I missed the renewal payment because…
I missed the renewal payment because Petgevity did not send me a notification that this was due
July 18, 2026
Reply from Petgevity
Good afternoon Chris,
Thank you for taking the time to leave a review.
I am sorry to hear that you did not receive your renewal quote. Renewal invitations are usually sent at least 21 days before the renewal date. I have contacted the relevant department to check whether the renewal documents were issued and will review this further. In some cases, these emails can be filtered into spam or junk folders.
I can see that you have since spoken with one of our agents and that your policy is now active. Thank you for choosing to insure Frank with us for another year. We truly value your continued custom and look forward to providing cover for you and Frank in the year ahead
Kind regards,
Michele.
Probably the best pet insurance I've had
Have had pet insurance with many companies over the years and this one is by far the best experience all round. Sufficient cover for a pup with allergies and really well priced. Barely increases each year and so easy to deal with
July 18, 2026
Have made no claim yet
Have made no claim yet, so cannot comment on that. It was easy to get my cats insured, very good website
June 13, 2026
I took out cover for my cat as they…
I took out cover for my cat as they said on the proposal that he was covered for an existing condition, wasn't cheap but nonetheless wanted him covered for it, upon reading the policy he actually wasn't covered! I called to question this and he was not covered so I cancelled the policy same day, fair play they refunded all the money no questions
July 2, 2026
Reply from Petgevity
Dear Neil,
Thank you for taking the time to leave your review.
We're sorry to hear that you feel our coverage did not meet your expectations regarding pre-existing conditions.
We look at providing pre-existing medical cover, but like most insurance providers we need to go through a quote to establish what level of cover we can offer. Each pets medical situation is unique, and has a different level of seriousness.
After you have declared the conditions on your quote it states whether the pre-existing medical can be covered by us. We try to make it as clear as possible so that you can see this on your quote before proceeding to purchase. On this occasion your pets medical unfortunately declined, and we were not able to include this.
We are happy to hear that the cancellation process was quick and simple, and you are more than welcome to get a quote with us again in the future!
Kind regards,
Kayleigh
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