Been with Petgevity a few years and have found their service excellent and very easy to communicate with. When our dog became Diabetic They paid all our bills which were alot) and when it was time to... See more
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Review summary
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Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way. Claims are paid promptly and without any complications... See more
I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it... See more
You find out how good your pet insurance is when you need to make a claim. I cannot fault how Petgevity have dealt with my claims. I had to say goodbye to one of my cats, recently and the compassion a... See more
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Company details
About Petgevity
Written by the company
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Contact info
Britannia House, NN47YB, Northampton, United Kingdom
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4.3
Excellent
6K reviews
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Have made no claim yet
Have made no claim yet, so cannot comment on that. It was easy to get my cats insured, very good website
June 13, 2026
May use AI-assist with repliesRead more
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I took out cover for my cat as they…
I took out cover for my cat as they said on the proposal that he was covered for an existing condition, wasn't cheap but nonetheless wanted him covered for it, upon reading the policy he actually wasn't covered! I called to question this and he was not covered so I cancelled the policy same day, fair play they refunded all the money no questions
July 2, 2026
Reply from Petgevity
Dear Neil,
Thank you for taking the time to leave your review.
We're sorry to hear that you feel our coverage did not meet your expectations regarding pre-existing conditions.
We look at providing pre-existing medical cover, but like most insurance providers we need to go through a quote to establish what level of cover we can offer. Each pets medical situation is unique, and has a different level of seriousness.
After you have declared the conditions on your quote it states whether the pre-existing medical can be covered by us. We try to make it as clear as possible so that you can see this on your quote before proceeding to purchase. On this occasion your pets medical unfortunately declined, and we were not able to include this.
We are happy to hear that the cancellation process was quick and simple, and you are more than welcome to get a quote with us again in the future!
Kind regards,
Kayleigh
Positive Experience on peripheries
Although I have thankfully not found it necessary to make any claims within the last 12 months, so am unable to comment on the most important element of the policy, in respect of cost and renewal my experience has been trouble free and efficient.
July 16, 2026
Very easy process to make a claim
Very easy process to make a claim.
Clear communication
July 15, 2026
My online quote failed
My online quote when retrieved same day could not be confirmed on the website as the payment page would continually loop back even after verify code was entered. I then tried the live chat who suggested I cleared all cookies which just logged me out of the chat session. Then I tried to requote after all cookies cleared only to encounter the same problems. Finally after 45 minutes on the phone the very helpful agent managed to retrieve & confirm the quote even with a very small reduction of the premium. I just hope any claim process is not so fraught in the future. Time will tell but the lifetime existing conditions quote was a decent saving from my existing cover which had skyrocketed under LV after 10 years. Fingers x
July 15, 2026
Reply from Petgevity
Good afternoon Brenton,
Thank you for taking the time to leave a review.
I am sorry to hear that your quote process did not run smoothly for you regarding the verification code. When making an online payment, banks may require a verification code to confirm your identity. This is part of a security measure to protect your account from fraud. However, I appreciated this may have been frustrating when trying to purchase your quote with us.
We are happy to hear that an agent retrieved your quote, and you have now been able to take out a policy for your pet's. Thank you for choosing to insure with us, and we welcome you to the Petgevity pack,
Kind regards,
Michele.
Having Petbevity cover puts our mind at…
Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way.
Claims are paid promptly and without any complications and they have the best staffing team at their customer centre (especially Pria who is so helpful and professional) Thank you!
July 15, 2026
Very understanding regarding an…
Very understanding regarding an existing heart condition
August 18, 2025
All very simple to understand
July 15, 2026
Great customer care
July 1, 2026
Easy to make a claim
Easy to make a claim , didn't have time wait to long to be reimbursed, very helpful.
July 15, 2026
Changed a few things on my plan due to…
Changed a few things on my plan due to cost ,but still giving the best cover for my pet.
July 13, 2026
All very easy to raise a claim and…
All very easy to raise a claim and responses and quick. Only reason for not giving a 5 star is that I cannot process the claim via the vets and just pay the vet the excess.
July 12, 2026
I have been a customer for 3 years and…
I have been a customer for 3 years and have found the process of taking out the insurance, price and then having to make a claim very easy. The 24 hour access to online vets is great. Would recommend
June 23, 2026
I have never ever made a claim before…
I have never ever made a claim before and Petgevity's system was both efficient and easy to use. I am considering moving all my other animals over to them.
June 26, 2026
Poor customer service- attitude
January 15, 2026
Reply from Petgevity
Good afternoon Clive,
Thank you for taking the time to leave a review.
We're very sorry to hear about the poor customer service you've experienced. This is not the level of service we strive to provide, and we understand how frustrating this must have been.
We would like the opportunity to look into your concerns further and better understand what happened. Please contact our Pet ambassadors at your convenience on 0333 006 3211, and we'll be happy to review your experience and discuss this with you in more detail.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Michele.
Very quick and easy to set-up and very…
Very quick and easy to set-up and very reasonable prices
July 13, 2026
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