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Petheal Reviews 238

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TrustScore 4 out of 5

4.0

Pet Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers had a great experience with this company. Many customers are very happy with the product, noting its high quality and effectiveness in improving their pets' health, with some seeing significant positive changes in conditions like bumps and overall vitality. People appreciate that the product is vet-approved and contains appropriate ingredients, often leading to their pets living longer or experiencing better health outcomes. The delivery service is frequently praised for being quick and efficient, ensuring pets receive their necessary supplements without delay. However, some people mentioned issues with customer service, experiencing long wait times, unresponsiveness, or difficulties resolving order problems. There were also concerns about the product's consistency, with some chews being too hard or crumbling when split, leading to product waste. A few customers also noted that the delivery method could be problematic, with some orders arriving late or not at all, causing their pets to miss doses.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and calling it a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the effectiveness of the immune... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast shipping and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting that their orders... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the wonderful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four paws up from Baxter the beagle and me. Chews arrived fast, reseal bag is solid, and he actually thinks they’re treats. One star ding because the dosing chart on the website was off—ended up email... See more

Rated 4 out of 5 stars

Very happy with the product but perturbed by resent order which Petheal charged me for twice and sent double what I ordered. After bringing this to their attention I did not even receive a response.

Rated 5 out of 5 stars

I’ve been giving my 8 1/2 year-old girl this product for the past year. It’s a great product, I’m very confident of its ingredients. I’ve done a lot of research with regards to various types of mushro... See more

Rated 5 out of 5 stars

I researched Pet Heal Immune Plus when my Dachshund developed hundreds of little bumps all over underneath her coat. Within weeks they started disappearing and now there are none. My vet wanted to b... See more

Company details

  1. #48 of 64 best companies in Pet Supply Store

Written by the company

At PetHeal, our passion is deeply rooted in 'Helping Your Pet Live Their Best Life.' As pioneers in pet care, we bring you a range of premium products, with the spotlight on our renowned PetHeal Immune Guard. Meticulously crafted to elevate vitality and promote holistic health, our natural supplements stand as a testament to our commitment to your furry companion's well-being. Thousands of satisfied pet owners trust us for our dedication to excellence, offering antioxidant-rich solutions and unwavering immune support. Explore the PetHeal difference—a name synonymous with top-tier pet care, innovation, and customer satisfaction. Choose PetHeal, where we believe that every pet deserves to live their absolute best life. Join us on this journey towards a happier, healthier companion.

Contact info

4.0

Great

TrustScore 4 out of 5

238 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Charged for 2 only received 1

Once again you have charged me for 2 and only sent 1. This is the second time you have charged my acct this way. If this happens once more I will cancel my subscription with your company. I would like a refund for the 75.75 that I was charged

January 28, 2026
Rated 1 out of 5 stars

Good products but Incompetent Customer Service!

You cancelled my order so I had to replace it and reorder. Then I called your customer service twice and waited 23 mins with no answer. I tried to change another separate subscription but you cancelled my new order instead. A huge hassle and time spent to get this straightened out and the only reason it was fixed is because I had to start a whole new order instead. This is not the first time I have had similar issues. I love your products but your customer service can be significantly improved.

January 1, 2026
Rated 1 out of 5 stars

I am very very upset with the customer…

I am very very upset with the customer service this company provides! It is so hard to talk with someone! I need a refund because the package came dog took one dose and still passed on! So I am requesting a full refund and no one will email back!

December 9, 2025

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