Sainsbury's Bank Reviews 

1,355
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy-to-use online portal, competitive quotations, and comprehensive coverage options available for their beloved pets. Many people emphasize how straightforward the claims process is, noting that veterinary bills are settled promptly and efficiently without unnecessary stress. Policyholders feel deeply supported during difficult times thanks to excellent customer assistance and clear updates regarding their active policies. Some reviewers were not happy with steep premium increases after making claims and receiving unexpected policy exclusions. Additionally, a small number of consumers mentioned frustrating delays in receiving payouts and initial difficulties with portal access.

What people talk about most

Claim

Customers consistently note positive experiences with claim procedures, highlighting a smooth,... See more

Service

Reviewers highlight positive aspects of service, noting that the claims process is exceptionally fast,... See more

Payment

Customers had positive experiences with payment, highlighting the fast and efficient claim settlements.... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided regarding the cost of policies. While... See more

User experience

Users describe positive interactions with user experience, highlighting how simple the online portal is to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pet insurance cover has not let us down, they covered my male pup when he needed an operation, and more recently my females ear infection. Claims made easily via log in, and no push back at all. C... See more

Rated 5 out of 5 stars

Polite staff Very kind and knowledgeable. Put our minds at ease in paying a large Vet Account for us . Would not hesitate too recommend, Having insured our previous pets who are now deceased we... See more

Rated 5 out of 5 stars

The process of arranging the Insurance was very easy. I have used Sainsbury's Pet insurance before for my last dog, who is sadly no longer with us. When I got my new puppy, he came with some insurance... See more

Rated 5 out of 5 stars

Extremely easy to apply for a quotation. The quotation was very competitive & allows you to increase the policy value and I did, as it was only a few pence more. I like that this policy gives yo... See more


4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,355)

859 reviews in the last 12 months

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Rated 5 out of 5 stars

Really easy

Really easy, fuss free experience. Sainsbury’s spoke directly to our vet which made it all really easy. Payment received quickly.

October 2, 2025
Rated 5 out of 5 stars

I am so thankful that I chose to move a…

I am so thankful that I chose to move a few years ago to SBPET insurance, they make a difficult situation so much easier to deal with. I really couldn't recommend them highly enough. My vet practice have taken care of 2 claims for me now and I haven't even needed to get involved, what a seamless service they provide.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Travel Money

E-Mailed Sainsbury Bank On Sunday & our money was ready at our local store. We got the best exchange as we are Necter Members. We have dealt with Sainsburys
for over 4o years

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and cover.

Great price and cover.

Not claimed yet, hopefully i wont need to but thats when you can tell if an insurance co.pany is good...

April 8, 2026
Rated 5 out of 5 stars

Just made our first claim with…

Just made our first claim with Sainsbury’s Pet Insurance and really pleased with how easily everything was processed. We were with Pet Plan for last 13 years with previous pet and were hesitant to go with a new provider but Sainsbury’s seem just as good so far!

February 6, 2026

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