I wish negative stars were an option. This company is a scam. They claim to be based in the USA, but that’s actually a lie. They’re based out of China, and will over charge you for cheap micro sized g... See more
Petlool
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a dog bed that was suppose to fit a dog up to 150 pounds, after 2 months I received it and it was the wrong size ( a small!). I emailed them and they offered me a $2 refund for a $50 bed.... See more
worst experience I purchased 3-in-1 Smart Robot Vacuum, Mopper, and Sweeper - Robot Vacuum × 1 but instead all they send me is a vacuum cleaner, missing the entire base station, all they can do is apo... See more
I would give a -5 if I could. Definitely not what I paid $50+ for and I will be having my bank cancel the transaction for a full refund!!! I ordered a robotic vacuum cleaner that is supposed to return... See more
Scam 100% from China
It's a scam
It's a scam! Do not buy from these people. It's not a US company, but they're based and ship from China. I have been waiting over a month for an order that (according to their own website) would take a few days to ship from within the US. They cannot provide a valid tracking reference and have no idea when my order will arrive. I've asked them for weeks to cancel the order and after offering me $2 off my $90 order they have now stopped responding all together. Do not buy from them. It's not a real company.
Wrong Size Premium Dog Bed
I ordered a dog bed that was suppose to fit a dog up to 150 pounds, after 2 months I received it and it was the wrong size ( a small!).
I emailed them and they offered me a $2 refund for a $50 bed. Unless you have $50 to waste I would not advise purchasing from this company.
I will adjust my review pending the outcome of Petlool's error.
I ordered one dog electric fence i pay…
I ordered one dog electric fence i pay like 85 dollars and this people send this to the wrong address and now i have no idea wat i doing to recive refound or receiving my order is crazy someone can helping me
Rip off
Ordered on 4/15/20 a pet bed that said it fits 100# dog. Showed up 6/24 and is about big enough for my cat. Rip off.
SCAM 100%
After 3 months i finally got my bank to step in and get a refound for an item that never came
Worst decision ever making business…
Worst decision ever making business with them. The information in their site is deceiving and then they don't take responsibility for the piece of plastic that they sent from China. Customer service offered $3 dollars for the inconvenience after cashing $70 and if I wanted a refund I had to pay and do the shipment back to China because it was "Too complicated and expensive for us to do" At the moment of this review I received a new email confirming again the order and shipment of the crap they sent in first place. If I get charged, again, I'll dispute the transaction with my bank and report them to the Consumers Protection agency.
Petlool.com 100% RIP OFF WEBSITE
Petlool.com 100% RIP OFF WEBSITE. The product they promoted on their webpage, and what appeared at the top of a google product search, was a Narwal Robot Vacuum for $50. It took almost 2 months to arrive and when it did it was nothing like what was represented on their website. I mean nothing like it!!! Promoted this great looking product, and sent me actual junk. I decided to get in contact with manufacturer of the vacuum and they confirmed I had been ripped off. It was only $50, but I’d rather handed that to someone who really needed it. So, don’t trust Petlool.com it’s fake garbage!! Also please remember I followed the very first link on the google product search. It is still the 1st website that comes up when you search Narwal Robot Vacuum. Hey google - get your act together!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
