I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more
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Review summary
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I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more
Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more
I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more
4.8
Excellent
835 reviews
Asks customers to review
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Delivery was a bit slow, product good.
I waited a bit longer than expected for the delivery, I messaged asking about it but eventually received my order. My granddog loved the ball I got him.
December 4, 2024
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For blind dog
Got the ball for our little dog who is now blind. She can hear the ball rolling as it makes a sound and she loves the squeak sound. She has played with this. Lovely to see her play again. Definitely recommend. Fast delivery too.
December 1, 2024
Good Dog Toys
Easy to use website. Good selection of dog toys at competitive prices. Delivery was quick too.
November 11, 2024
Great service from this company.
They were easy to deal with and updated me on the delivery. The coat is excellent quality and I would definitely recommend this company.
November 9, 2024
Honest, genuine seller. Kept informed of progress of order, in spite of delay
There was a delay in dispatching my order, due to a delayed delivery of goods, and I was contacted immediately to inform me and offered a full refund, should I choose to take it. I waited and have just received my items - small pet treats. The owner dealt with the delay politely, professionally and in a prompt and friendly manner, which was appreciated. I feel this is a genuine company who will give good service, based on this, my first experience. Thank you to Martin for keeping me posted.
November 19, 2024
Unprompted review
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Here's a combined 3-star review for Pet…
Here's a combined 3-star review for Pet Products R Us:
"Pet Products R Us at petproductsrus.co.uk offers good prices and quick delivery. Some toys didn't last long with our dogs, but treats like the strawberry jazzies are a hit. Customer service is responsive and handles returns well. Overall, a mixed experience but will consider ordering again."
October 22, 2024
Unprompted review
I buy the Monster Mice dog treats
I buy the Monster Mice dog treats. I can't find a better price anywhere else.
My dogs love the XL moose dog toy and I will be buying another one soon
October 10, 2024
Unprompted review
Kong aqua
Easy to order, delivered when stated. Very very good price for the Kong aqua. Only toy our Beardie will play with - he loves it.
October 18, 2024
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Fast delivery and no drama
October 7, 2024
Said what was on the tin and arrived on…
Said what was on the tin and arrived on time thank you
October 11, 2024
Really good price doggy chocolate…
Really good price doggy chocolate buttons and amazing service fast delivery
October 11, 2024
Good product and very good service.
October 10, 2024
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Good price and quick delivery
September 27, 2024
Not as good asi thought
Since Saturday I have had to throw 2 toys away as the dogs have ruined them
September 27, 2024
Great product at an excellent price
Great product at an excellent price. Our dog loves her treats, and the strawberry jazzies purchased, we couldn't get locally. Delivered quickly, and we will definitely be ordering again.
September 19, 2024
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I cannot get Tushie wipes from my local…
I cannot get Tushie wipes from my local Pets at home , and nothing else works as well …. They are a really good price too.
September 19, 2024
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