Pets Best Pet Health Insurance Reviews 6,132

I have had Pets Best pet insurance on my cat for 2 years now and have not had to use it until recently. My cat had a urinary obstruction, which required 24hr monitoring in a pet hospital. I had to submit two separate claims since my cat went to two clinics. All I had to do was answer a few questions and submit an invoice/proof of payment - one of the claims was accepted in just two days! I am extremely happy with how smoothly the whole process has been and can have peace of mind knowing how great this pet insurance has been for me and my kitty.

had to resubmit on claim multiple times (SINCE 11/25) 10 times.
Vet was requested info 4 times, had to send records multiple times. Finally said no. Inquired to cancel wellness before policy renew date ) 9 days) was told would get a refund for remaining time left. Today was told incorrect. Have to cancel all. No refund at all. Was told by rep. I could. Megan said incorrect. Tired of reps not giving right info. That's why going with another pet insurance.

Very easy to use and customer service is very responsive.

They make it easy to file a claim with minimal hassle, and reimbursement in most cases is quick. Have referred a few fellow pet owners due to my positive experience!

This company seems to take care of their customers, every time I submit a claim, they get back to me in a reasonable timeframe. It’s nice having a pet insurance company that I can trust and they seem to honor the policy without a bunch of hoops to jump through. Nice job.

It was an non stressful experience I submitted the vet bill they reviewed and paid the claim wish everything was this easy

Many of the reps reviewing my claims will take 30+ days to process then with no heads up deny it so I have to resubmit. I've had to submit many claims with the Same information multiple times. It's incredibly frustrating and you all bank on customers giving up. I won't I am owed money and I'm discussing with an attorney

Payout is quick and is always correct

First off, my premium has skyrocketed in the last couple of years, now more than double what it was when we joined. Second, they are denying more claims as time goes on, similar to how human health insurance claims to cover you but finds a way not to. Third, I feel there is absolutely a premium increase based on your usage, and other users have pointed this out on Reddit (having two dogs, making claims for one and not the other and seeing a difference in their annual premium increases). I loathe that this company was bought by private equity; that was the beginning of true downfall. I wish I had chosen one that wasn’t, but I’m stuck with it now, as my pet has “pre existing conditions” in the eyes of any other insurance. Overall, getting policy coverage payouts is too hard, since they continually ask for more documentation to slow you and have you drop off during that process; it’s a known tactic. Why 3 stars? Bec at this point, they are still paying out most claims (with extra work) and the employees are lovely.
But if I was someone buying a new policy, I’d look elsewhere.

I have had Pets Best for quite a while. I have filed claims over the years but this year my Springer has had an awful year health wise. Several large surgeries and issues in between. You have paid the claims and your customer service reps are always willing to help when I have questions. So glad I chose your company. Thanks

I have been marginally happy with Pet's Best over the last 4 years. I did have an issue where they covered a surgery that didn't accomplish anything, but wouldn't cover a treatment (because it was an 'alternative therapy'). However, that treatment has been more effective and resolved our issue.

I'm also highly frustrated at the $351 price hike due to my pug turning 5. The reason was the breed and age. The dog has not even reached it's deductible for 2 years. The customer service is not understanding and gives very scripted and generic responses to you being upset. Same when I tried to get our previously mentioned treatment covered, even with pages of appeal information from our specialty vet... they wouldn't even entertain the idea. Just a generic 'nope, it's not on our list of medications'.

Knowing people who have been through catastrophic events with their pets, I have chosen to stay with Pet's Best 'just in case'. Unfortunately, even with the price hike, they still offer the best coverage (I shopped around).

Having said all of this, I guess it's the way the world is now a days. No one cares about helping you, they're just out to make money.

The app is easy to use to submit claims. Direct deposit reimbursement takes longer than I think it should. I’m not happy that the appointment charge is not covered if seeing a tech vs an actual vet.

Pets Best always comes through! This is my second year with coverage for my dog. The wellness coverage is just what we need, covers the basics for his meds, blood work, tests and office visit. (Thankfully we haven't needed the emergency coverage.) The claim process is easy on the app and on their web site. This time, the reimbursement for heartworm meds was approved in one day! Interface for reimbursement directly to my Care Credit account is seamless. Their rates are competitive, and I like that I can pay quarterly and set it up through Care Credit. I'd highly recommend Pets Best. Well worth it for the peace of mind.

Easy to upload claims!
It's very easy to upload the claims and so far I haven't had any denied. I just wish their reimbursement process was a bit quicker but I do get it in time to pay the credit card bill. Can't complain. I have the 90% coverage, 250 deductible, unlimited amount for my cat.

My dog Koda has had quite a bit of health issues the past few weeks and Pets Best has reimbursed me for 2 of the claims that I have submitted. Thank you Pets Best

When our first dog died my wife found rescue, she made or pain easier, year after we saved life of another little joy. Both covered by PetsBest. I never had issues, paid 90/10, never cancelled Wellness Part, never complained about rising prices or claim processing time. Just loyal happy customer. All changed in one day. Little joy developed teeth issues. Took him to vet - he needed 12 teeth removed, life saving situation. Emergency situation! Pets Best claimed your dog health is our number one priority!?? They simply denied claim saying you have to wait 13 months before anything can be done!!!! Imagine you need live saving surgery and your insurance telling you to wait! Appeal says same - keep your dog in pain for 13 months until we will cover it. You people have no hearts at all!

Never again

We have used pets best for our last two dogs. Our oldest who’s only five years old has had three major incidents that were all covered by pets best. They were quick to pay any claims. I think our rates are fair especially with what they’ve covered.

We are 100% thankful for them and will use them for every one of our pets moving forward