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I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispat... See more
Company replied
Great service ! They have loads of options for our Jack Russell who has some health issues so can’t eat certain products. They stock a great variety of things and delivered them quickly. Communication... See more
Great service! The delivery company trashed the parcel. I phoned Pets On Point phoned me back almost immediately. I sent some photos through and a new parcel was dispatched promptly! Definitely recomm... See more
Company details
About Pets On Point
Written by the company
We are a small, family-owned, and operated business that takes pride in supplying the best quality pet supplies to our customers. We carry a wide range of products, including food, toys, and accessories, to meet the needs of all types of pets from Cats, Dogs, horses and even farm animals.
As it’s just ourselves running the day-to-day of the business it means we can always strive to offer the best prices on the market, and we back up our products with excellent customer service. We want to ensure that each and every customer who visits our online store has a positive experience.
If you have any questions about any of the products on our site, please feel free to drop us an email at sales@petsonpoint.co.uk
Thank you for considering our shop as your go-to pet store.”
Contact info
Taylor Street, KA8 8AU, Ayr, United Kingdom
- +44 (0) 8081969994
- sales@petsonpoint.co.uk
- petsonpoint.co.uk
3.7
Average
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pets On Point
Thank you very much! Glad to have been of service!
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Reply from Pets On Point
I'm glad you got your parrot food on time and nice to see you finally trying our website :-)
Reply from Pets On Point
Thanks for your order and we appreciate the positive feedback!
Good service
Good service, thank you. Postage a bit pricey though but overall I’m happy as the service was really good
January 28, 2024
Reply from Pets On Point
Hi thanks for the positive feedback, and we are working on trying to reduce our prices and postage everyday!
Great choice and great prices
January 28, 2024
Reply from Pets On Point
Thanks for your positive feedback it's greatly appreciated!
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Competitive prices with prompt…
Competitive prices with prompt delivery. Would highly recommend.
January 26, 2024
Reply from Pets On Point
Excellent feedback thanks very much!
Puppy food
I ordered two bags of puppy food and it was delivered very quickly with no problems. Thank you - one happy customer
January 25, 2024
Reply from Pets On Point
Thanks you very much for the positive feedback!
Reply from Pets On Point
Thanks for the positive feedback it's greatly appreciated
Excellent all round service
Easy to order , very good price, very fast delivery. Will definitely order again.
January 9, 2024
Reply from Pets On Point
Excellent to hear and look forward to you returning 😀
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Reply from Pets On Point
Thank you very much! We appreciate your feedback!
My 1st order with this company
My 1st order with this company. There was a slight issue, but it was dealt with immediately. I also like the courier they use, DPD. I will be ordering from them again. Excellent price for my parrot food, compared to other companies.
December 27, 2023
Unprompted review
Reply from Pets On Point
Hi,
Glad we managed to resolve your issue promptly we aim to respond to all our emails withing 4 hours and if there is any issues with the delivery we try our best to send replacements as soon as we can!
Good service and delivery on time
December 29, 2023
Reply from Pets On Point
Thanks you very much for your positive feedback!
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Haynets
I placed an order for two extra large haynets for my horse. They arrived super quick, even over the Festive holidays, and the communication from the seller was excellent.
December 28, 2023
Reply from Pets On Point
This is great to hear, we are glad that you had a positive experience this makes our day!
Reply from Pets On Point
Thank you very much!
Great shopping experience.
Came across pets on point whilst looking for a new bed for my dog. Website was easy to navigate, price was very competitive and delivery was quick and free. Product is good quality and our dog is very happy.
December 27, 2023
Very good service
December 26, 2023
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Great company
I've ordered dog food a couple of times over the last few months. The price is good, delivery is free if over £50 and if not too heavy, they use DPD and delivery has always been very quick with dispatch usually the same/next day. Communications are good with updates when you've ordered, when DPD are expecting the parcel etc. Even ordering the week before Christmas they got my order to me within 2 days. Would recommend.
December 22, 2023
Unprompted review
Reply from Pets On Point
Hi Anon,
Thank you very much for your positive and true reflection of our online store, its greatly appreciated.
Really glad to hear your a returning customer and we wish you a very merry Christmas and a happy new year when it comes, from all of us here at PetsOnPoint!
Reply from Pets On Point
Thank you very much!
Excellent customer service provided…
Excellent customer service provided when DPD failed to deliver a number of parcels/items missing from a large order. Company immediately despatched replacement items. Highly recommend. Will definitely buy from this company again as what I bought was priced very competitively.
November 24, 2023
Reply from Pets On Point
Hi Caroline,
Really glad we sorted your issue out so promptly and we really appreciate your positive review.
It makes us all happy here at PetsOnPoint knowing you had a good experience when purchasing from us and we hope you have a great Xmas and New Year!
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