I've used Pettrac for years and if I have ever needed help, it's right there, quickly, kindly and understanding. As a licensed breeder it's important to me to have the dual registration...it feels saf... See more
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See what reviewers are saying
What a fabulous experience! I had an email from a company claiming I needed to pay a fee for my dogs microchip , the email contained an old address . This concerned me because I was convinced I’d upda... See more
The lady Gemma was really helpful, professional and very pleasant easy to hear everything she explained to me and I managed to get everything that I needed to update done. Would recommend to anyone 10... See more
They charge fees to update the owner’s address!!! How many pets could not be reunited with their family just because of the cost to change the address of their owners? They are making profits out of l... See more
Company replied
Company details
Written by the company
The Official UK PETtrac MicroChip Database is a 24 hour a day, 365 day a year MicroChip reunification database maintained by AVID Plc, pet MicroChip products
Contact info
PO Box 190, BN7 9GD, Lewes, United Kingdom
- 01273 408721
- pettrac.co.uk
4.2
Great
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Extremely helpful, knowledgeable and my pets microchips were evident immediately on checking after registration. Highly recommend and very reasonably priced.
March 9, 2023
Unprompted review
Reply from UK PETtrac Database
Dear Cliff,
Many thanks for your review. I'm glad we were able to assist and thank you very much for the recommendation!
Kind regards,
Ben
I asked PETtrac the difference in dates…
I asked PETtrac the difference in dates regarding my African Grey Parrot stating the parrot was born 10 yrs after it was implanted Date 06/12/1995 and DOB 10/09/2005 which I just found out when I was changing my Address. How can this show such an error and not be noticed at the time of issuing the certificate
March 7, 2023
Unprompted review
Reply from UK PETtrac Database
Hello Paul,
Many thanks for your review and thank you for your time over the phone this morning.
As discussed, it looks as though the date of birth had been registered incorrectly in 2010 at the time of the microchip being registered to you, however this was amended 4 days later and has been registered with the year of 1995 since then.
When you have contacted us recently to update your address, it sounds as though you had to hand the original paperwork that was issued with the incorrect date of birth on.
I am sorry if this was not made clear at the time of you updating your details with us.
I hope this clears up the confusion. Should you have any other queries though please give us a call on 01273 408721 and I would be happy to discuss this.
Kind regards,
Ben
UK Petrac Database is the best
UK Petrac Database is the best. The Company has helped us no end and they are so friendly to deal with. The efficiency is second to none and would recommend them to everyone needing help with their lost dog. Thank you.
March 7, 2023
Unprompted review
Reply from UK PETtrac Database
Dear Jacqueline,
Thank you for taking the time to review PETtrac. I am really pleased that we have been able to help you out and that you are happy with the service.
Thank you very much for the recommendation!
Kind regards,
Ben
I HAVE USED THESE FOR OUR RESCUE AND…
I HAVE USED THESE FOR OUR RESCUE AND THEY ARE ALWAYS HELPFUL AND SERVICE IS 5 STAR HIGHLY RECOMEND TO EVERYONE
March 3, 2023
Unprompted review
Reply from UK PETtrac Database
Hello Paula,
Many thanks for your review. We are really pleased to hear how happy you are with our service! Thank you for the recommendation.
Kind regards,
Ben
The helpful response to my email .
February 14, 2023
Unprompted review
Reply from UK PETtrac Database
Hello Kevin,
Many thanks for your review!
Kind regards,
Ben
Excellent Customer Service
I register microchips with Pettrac for two foreign dog rescue charities and I regularly have to contact their lovely customer services team for help. Everyone in the team is so friendly and helpful, extremely knowledgeable and nothing is ever too much trouble. Something which is really important to me is the fact they always respond very quickly to enquiries. I really value the wonderful service which they provide and wouldn’t use anyone else.
February 2, 2023
Unprompted review
Reply from UK PETtrac Database
Good morning,
Many thanks for taking time out of your day to leave PETtrac a review. We are really pleased to hear about your experiences and thank you for using our services.
Kind regards,
Ben
Excellent 5* Company.
We are a sighthound rescue and, as such, deal with many microchip companies. I can honestly say that PetTrac is the best of all. Always courteous and helpful. Dogs are registered quickly and easily. Their service is excellent. I only wish the other chip companies were half as efficient and capable as PetTrac are.
February 1, 2023
Unprompted review
Reply from UK PETtrac Database
Hello Laurie,
Thank you for taking the time to leave PETtrac a review. We are delighted by your comments and we will continue to work hard to maintain these standards.
Kind regards,
Ben
I am a trained microchip implanter and…
I am a trained microchip implanter and a qualified veterinary nurse so have had 20+ years of dealing with different database companies and i can honestly say that PETrac are one of the best I have dealt with. Ben is always very quick to reply and help with any questions that I have and is super friendly to deal with both other the phone and via email.
January 27, 2023
Unprompted review
Reply from UK PETtrac Database
Good afternoon,
Many thanks for your review of PETtrac. We are delighted by your comments and we will continuously strive to provide friendly and efficient customer service.
Kind regards,
Constance
Total service failure
I teach Service Marketing at the University of Exeter. I am going to develop my experience with this dreadful outfit into a full blown case study. After 26 days I am no nearer getting my dog’s micro chip transferred to me. This company is (1) unhelpful (2) utterly disinterested (3) non-customer focussed (4) incompetent. Along with the Royal Mail they must rank as one of the worst organizations in the Western Hemisphere.
January 1, 2023
Unprompted review
Reply from UK PETtrac Database
Dear Richard,
Many thanks for your review and I am grateful for your time over the phone this afternoon.
As discussed, I am sorry for the frustration caused. We pride ourselves on providing efficient and high quality customer service, so I am sorry if you felt let down during this process.
Hopefully I have been able to explain the delay in the transfer process being completed as we are yet to receive the confirmation back from the previous keeper to authorise the change of details. As advised we are taking additional measures to try and chase this up but if we don't receive this, the transfer will be completed after the 28 days.
We take your feedback on board and will continue to try and improve our services moving forward.
If we can be of any further assistance please do not hesitate to get in touch.
Kind regards,
Ben
Easy site
When I brought my 3 dogs they all had been registered to different microchip companies (prior to me owning them).
I had trouble with someone finding out my accounts and had dissolved my details on them. So I sporadically now check up and make sure all the details are correct. I have been able to update details (change of address etc) and find this company and website very easy to navigate with no problems.
In this day and age I love that everything can be done efficiently online and not have to phone up and chase the company.
January 1, 2023
Unprompted review
Reply from UK PETtrac Database
Dear Rebecca,
We are really grateful for you taking the time to leave PETtrac a review.
We are glad you find the PETtrac easy to use for managing your pet's microchip registrations.
Kind regards,
Ben
Helpful staff
Helpful staff, and prompt service
However, was not aware of the payment charge of £12.00 to transfer my cat's microchip to them which i had him since 2011
January 23, 2023
Unprompted review
Reply from UK PETtrac Database
Dear Mark,
Many thanks for taking the time to leave PETtrac a review, we really appreciate it.
I am really pleased to hear we were able to help.
Apologies if you were not made aware of the charge for changing the microchip across to our database from another. To confirm this charge is just for the transfer over to our database and there are no monthly or annual fees for the registration of the microchip on the 24hr PETtrac Database.
If you need to make any changes to your telephone numbers in the future this can be completed with us free of charge and there is only a small fee for a full change of address if you were to move.
If we can be of any further assistance please get in touch.
Kind regards,
Ben
Very helpful when I called up and had a…
Very helpful when I called up and had a querie.
THank you for helping me and being so quick on answering calls.
November 7, 2022
Unprompted review
Reply from UK PETtrac Database
Hi Richard. Many thanks for your review.
I am really pleased we were able to help and glad we didn't take too much of your time in the process!
Kind regards,
Ben
Great Service
PETtrac were amazing when transferring ownership of my dog. I had filled out the forms and sent by post, a few days later I got an email for payment and that was it. Could not be more simple. Thank you for everything.
November 3, 2022
Unprompted review
Reply from UK PETtrac Database
Hi Robert. Many thanks for taking the time to review PETtrac.
I am really pleased you found the process simple!
Many thanks,
Ben
Fantasicaly easy and great to be able…
Fantasicaly easy and great to be able to transfer ownership details from the date the animals leave. Great to get a real person on the phone who can help (i made silly typos and they sorted them immediately)
October 21, 2022
Unprompted review
Reply from UK PETtrac Database
Dear Alice. Thank you for your review.
I am glad that our services help with your requirements. Our customer service team are always on hand to provide assistance if and when required.
Many thanks,
Ben
Only used them recently and I am 100%…
Only used them recently and I am 100% satisfied with the product and the service.
October 18, 2022
Unprompted review
Reply from UK PETtrac Database
Dear Christina. Many thanks for your review.
I am really pleased to hear you are happy with everything.
Many thanks,
Ben
I highly recommend PETTrac
I highly recommend PETTrac, Ellen was extremely helpful when I had an issue with PETLOG. Fast response and very easy registration. Great team and I'm happy with their service.
September 28, 2022
Unprompted review
Reply from UK PETtrac Database
Hi Kat. Thanks for taking the time to leave a review.
I am really pleased that you are happy with the service and recommend PETtrac.
Kind regards,
Ben
Fantastic customer experience from support agent John…
Called into the customer support centre to update details. Telephone agent John was a superstar! He was friendly, efficient, and even gave advice on what to expect having updated these details, and how I could make future updates online should it be more convenient for me to do so. Fantastic experience!
September 22, 2022
Unprompted review
Reply from UK PETtrac Database
Hi James. Many thanks for your review.
I am pleased to hear John was able to help.
Kind regards,
Ben
I registered with PETtrac and Simon was…
I registered with PETtrac and Simon was most helpful. Thank you.
September 12, 2022
Unprompted review
Reply from UK PETtrac Database
Hi John. Many thanks for your review.
I am really pleased to hear we were able to help.
Kind regards,
Ben
Bought my puppy of a friend which was…
Bought my puppy off a friend which was registered with petTrac. My other dog is with another company and that was instantly transferred, not this time ! Up to 28 days ! So you pay a fee (didn't last time ) which is fine but 4 weeks to transfer! My friend received a letter but when phoning today 3 weeks after I paid the transfer fee they tell me they have recieved nothing when I know it was posted back. Its a terrible service. Then told if they don't hear anything by the 25th of this month then it will transfer automatically. Plz if you have a choice go with another service provider! Avoid!
September 15, 2022
Unprompted review
Reply from UK PETtrac Database
Dear Kim,
Many thanks for your review. I am sorry that you are unhappy with the service.
Unfortunately the microchip cannot be instantly transferred online without verifying with the current registered keeper. When attempting to contact them, we do allow a period of up to 28 days for the current registered keeper to get back to us just in case they were away or uncontactable sooner and they did need to flag with us any issue before changing the microchip over. However, if after this time we have yet to hear back from them, the transfer would be completed. This is only required on the assumption that we have not already received written evidence to support the change of keeper and as soon as we have this or authorisation from the registered keeper directly, this process will be completed.
Please be aware that during this period, PETtrac does hold the details of the new keeper just in case anything were to happen to the animal during this time before the transfer has officially been completed.
I am guessing that for whatever reason, we have yet to receive the written authorisation from the current registered keeper. We do accept this in the post or attached to an email, so I am not sure which method they have sent this to us and the reason why it has not been received.
I would be happy to look into this for you to by making further contact with the current registered keeper to offer an alternative way to provide the authorisation. If you are able to email updates@pettrac.co.uk with the subject ' Trustpilot - FAO Ben' with your pet's microchip number, I will get on this for you right away.
Kind regards,
Ben
What a wonderful company!
I honestly cannot praise these guys enough. I’ve had a difficult and stressful time trying to sort out many issues with trying to travel with my dogs, (thank you Brexit!) misinformation, and unhelpful people leaving me tearing my hair out, and it has been an absolute breath of fresh air to speak to both Ellen and Simon at Pettrac. Genuinely friendly and so helpful and reassuring, I really wish more companies had their attitude and ethic. Thank you so much! You both made my day x.
Pettrac, your people are incredible. Well done!
September 12, 2022
Unprompted review
Reply from UK PETtrac Database
Hi Sarah. Thank you for such a lovely review.
I am really pleased we were able to help take some of the stress away. Hopefully everything is now sorted for you.
Many thanks,
Ben
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