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Pet Zone Tropical Fish Reviews 924

•
TrustScore 2.5 out of 5

2.7

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with product quality, with animals arriving dead, weak, or dying shortly after arrival, and some even had bent spines or illnesses. People also experienced problems with their orders, including receiving incorrect items, incomplete orders, or duplicate shipments due to system errors. Reviewers frequently mentioned difficulties with delivery services, such as delayed shipping, lack of tracking information, and improper packaging that led to product damage or death, especially in extreme weather conditions. The majority of customers were dissatisfied with the company's communication and customer service, noting that emails and calls often went unanswered, making it hard to resolve issues or get updates on their orders. Conversely, a small portion of people felt that their orders arrived quickly, were well-packed, and the animals were healthy and thriving.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing significant dissatisfaction due to... See more

Quality

People report ambiguous experiences with quality, with many customers expressing significant dissatisfaction.... See more

Order

Customers had ambiguous experiences with order fulfillment, with some expressing satisfaction with quick... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers appreciating quick delivery... See more

Customer communications

Customers consistently express frustration with contact, reporting difficulties reaching anyone via phone,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

4/6 of my fresh water clams died, one came dead, three were seemingly okay, but died close to a week later with great water parameters (yes I checked with the API master kit) and the tanks had always... See more

Rated 3 out of 5 stars

Fish looked very weak upon arrival. It’s recovering but very slowly. I question the quality. I requested more on the larger size bc they said between 4-6 inches. I expected 5-6. If you cannot a comod... See more

Rated 3 out of 5 stars

I ordered several fish for an Easter tank, but unfortunately, the website’s inventory wasn’t up to date and many were out of stock. When the first half of my order arrived, the bags were only a quar... See more

Rated 3 out of 5 stars

At first I thought your website was good. I found what I wanted, and placed the order. I received a verification notice with order number after I completed the order. The next day I received an updat... See more

Company replied

Company details

  1. #72 of 74 best companies in Pet Store

Information provided by various external sources

Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...

Contact info

2.7

Poor

TrustScore 2.5 out of 5

924 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

My first and last time ordering fish…

My first and last time ordering fish from Petzone and online! I received the wrong fish and no one has taken accountability for this error. Whoever prepared my order, needs serious training on product knowledge. Extremely disappointing.

September 6, 2023
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Rated 1 out of 5 stars

All the five serbai corydoras were dead…

All the five serbai corydoras were dead when delivered. Please do not let customers have the option with USPS no livestock option 1-3 days delivery. I was absent minded when I chose this option. Trying to save money. Don't even have that option for customers ordering livestock.

September 3, 2023
Rated 1 out of 5 stars

All 5 knife fish showed up dead

All 5 knife fish showed up dead. This company sucks. NEVER buy fish from them . Their fish are defective, and they blame the shipping. Tell everyone you know that this place sucks

September 1, 2023
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Reply from Pet Zone Tropical Fish

Wade, you continue making the same comments every time you select USPS and know we can't guarantee live arrival or good health as USPS takes 2-3 days to arrive to your door. You did FedEx with the last order and this time you use USPS again and....again this is the same predicament, why blame us?

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Rated 5 out of 5 stars

Quick shipment, healthy fish!

Ordered some cave tetras from here. Paid twice as much in shipping than the actual fish costed (for overnight with the live delivery guarantee). I'm glad I did! Fish shipped asap and arrived asap. They were packaged well in a temp controlled container. All 8 have been in my tank for about a week now and seem incredibly healthy.

August 21, 2023
Unprompted review
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Rated 1 out of 5 stars

Allow for refunds for fish DOA

Allow for refunds for fish DOA. Shipping was quick, albeit not by fedex, and the company refuses to replace the fish, or offer any type of reimbursement.

August 9, 2023
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Reply from Pet Zone Tropical Fish

Sorry to hear about your DOA. For any issues please refer to https://www.petzonesd.com/live-arrival-guarantee/

Rated 3 out of 5 stars

3-4 shrimp died explained in the video…

3-4 shrimp died explained in the video and showed they were dead asked for pictures the next day after I already got rid of the dead ones because I took a video could of at least offered me store credit

August 7, 2023
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Reply from Pet Zone Tropical Fish

Hi J! For any issues please refer to https://www.petzonesd.com/live-arrival-guarantee/ and our team will touch base. Thanks!

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