PGA TOUR Superstore Reviews 

Wow! What a refreshing experience. Corporate/Big Box stores, please take note of the PGA Golf Superstore's business model.
While the PGA Golf Superstore is a corporate company, the minute you want in, you do not get that feeling. It is evident that the store is about established long-lasting relationships with their customers, hence my reason to write such a review. The staff is warm, friendly, inviting, knowledgeable, accommodating, willing to educate and explain products, and makes customers feel like family. Needless to say, the PGA Golf Superstore has certainly exceeded expectations. I am now a loyal customer.

I received a code for free shipping and when I applied it I got a notice it was not accepted. I called customer service and they said to try again and was not willing to take care of the situation when I asked for help. You have lost a customer and I will spread word of this to all my golf buddies at LPGA in Daytona Beach

Should have read reviews before ordering
Live in lreland ordered shoes but the wrong size . Now I can’t get a response from them

Their customer service is worse than terrible- it’s non-existent. I am trying to return a pair of shorts which I ordered online.
Filled out the form on the online returns site. When I hit submit, message came up saying it was not possible to do at this time, please call.
I called the number, several times. No answer. I then wrote the customer service email. It was returned as Failed: permanent error.
I’m astonished.
Plus, the shorts are a terrible quality.
Don’t buy online from them!
Nancy D

Purchased a Putter on April 9th, and used it for the first time on April 12th, on 9 holes. I alternated between my old putter and the new one to see which one worked best. Decided to return the new Putter on April 13th, 5 days after purchasing it. The store would not return my money but would give me a store credit. Here are the ridiculous excuses Management used not to return my money:

Written on the purchase receipt are 2 separate paragraphs:
A. We will gladly return or exchange any purchase, with receipts, that is in new condition, for up to 30 days.
B. If you are not satisfied with your new golf club for any reason, return with receipt within 90 days for 100% credit.

Management informs me the first paragraph (A) has nothing to do with a golf club, that it is for clothes, golf bags, shoes, etc., and that only the second paragraph (B) has to do with golf clubs.
My response is the first paragraph (A) states “any purchase”, and “any” includes a Putter.
Management said “any” does not include the Putter. Is that not a ridiculous statement by Management?

Management then used “new condition”, and since I used the Putter on 9 holes it is now considered used. I understand this, however, the putters in the store are always being used by the customers to see how well they like the putter before buying. The putters are being used in the store, therefore, they are not “new condition”. The wrapping was off the Putter I bought which told me others had used it. I putted with the Putter at the store before buying it. This is not a new putter but a used putter. How can I return a new condition putter when the putter I bought was used? This works both ways. Either provide the customer a new unused putter or mark down the putters being used. Do not pass off a putter as “new condition” when it was actually used, and expect the customer to return a “new condition” putter.

Management then tells me they do not consider people using the putter in the store as being used, but only if it is used to putt at a golf course. Is that not a ridiculous statement? Whether you use the putter in the store to putt or on a green at a golf course it is still putting and being used. Is it not being USED at the store to putt?

Management then tells me they do not accept returns on golf clubs because they get banged up. I understand this reasoning, however, I only used the putter on 9 holes, it still looked new, and I was returning it only 5 days after purchasing. I had to go up to the third Manager before I got any results. I wonder what happened to “We will GLADLY return any purchase”? It was more like you need to hear all of our phony excuses then fight like Hell to get your money back!

They took my order online and it sat in 'processing'. I tried emailing customer service and got NO REPLY. SHAME! Today, by phone, they did immediately begin processing my cancellation. (I went directly to Foot Joy and bought the product.) Advise: Avoid PGA TOUR Superstore Online.

They have now cancelled two orders without any explanation. I suggest any consumer should avoid ordering from here.