Terrible company. Ordered item on 31st January which should have been delivered few days laters. 13th February still no item. When chasing for refund the company keeps stating they will process r... See more
Company replied
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See what reviewers are saying
I ordered both dog food and treats online, and the whole experience was fantastic. The website was easy to use, checkout was smooth, and everything arrived quickly and in perfect condition. The qualit... See more
Company replied
Ordered 3 meter cable (it was sold as 1mt length stating that it will be provided as continuos length, unless specified otherwise). Got 3 x 1 meter chunks of cables which is not usable. When conta... See more
Company replied
Had a query re import tax as live in Republic of Ireland. Swift reply. I placed order on Sun. Delivered on Tue. Problem with one of lights purchased. Contacted company and again swift reply and new li... See more
Company details
Written by the company
Please note: Most of our verified customer feedback is collected on Reviews.io, where we hold an average rating of 4.7★+ from over 3,400 verified customers. Phairs delivers trusted brands and great value across home, garden, outdoor, and lifestyle products. With over 3,400 verified reviews on Reviews.io and an average rating above 4.7★, we’re committed to quality, reliability, and excellent customer service.
Contact info
14 Blackstick Road, BT74 4EB, Enniskillen, United Kingdom
- 0330 094 5072
- customerservice@phairs.com
- phairs.com
3.1
Average
124 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Absolutely first class transaction, great price and speedy delivery, highly recommended.
April 25, 2021
Unprompted review
First class service
My replacement battery arrived the next day, super service in my opinion.
April 25, 2021
Unprompted review
Poor customer service
Package was lost, stolen by FED EX at there depot. Phairs was responding to emails but you could not get them on the phone. If you wait 30mins on the phone, which you often do, you phone just cuts you off after 30 mins. They offered a refund and I accepted but still haven’t got it. Not answering to emails or phone now.
April 21, 2021
Unprompted review
Reply from phairs.com
Hello James
Thank you for your feedback
Firstly we do apologise if you were unable to get through to us on the phone, we have staff still working remotely leaving only one person to over see the office, we do always advise to email in with any queries as this will be answered within 24hrs.
Please accept our apologies for the courier losing your goods, we have confirmed that they have lost these in transit and we advised that a refund would be processed for you and I can now see this has been completed
Again we apologise for any inconvenience caused
Kind regards
Phairs
Great value, Good service, buy with confidence
Great value, good service and very fast delivery. Really good value to, thank you
April 16, 2021
Unprompted review
Delivered as promised well packaged
April 16, 2021
Unprompted review
Good service and price
Good service and price. However, the heavy compost bags were packed in quite flimsy cartons that had come apart at the seams - full marks to DPD however for the amount of tape they put round them to close the holes and make sure they got delivered intact.
April 15, 2021
Unprompted review
Items arrived on time
Items arrived on time, in great condition as expected.
Great service, easy to use website, definitely trade again.
April 8, 2021
Unprompted review
Good value
Product and delivery at a reasonable price. Dispatch was quick and order arrived well packaged. Would recommend
April 3, 2021
Unprompted review
Reply from phairs.com
Hi Chrisy,
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on Instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Placed an order last night ' sunday'.
Placed an order last night ' sunday'.
Soon after read the small print about will recieve expired dog food BBD?
my dog has allergies and cant have expired food.
Sent couple emails straight away asking to cancel order and explain my dogs dietary needs of concern.
No awnser, 7.58am monday morning recieved email dispatch notification.
IM NOT HAPPY.
I dont want my order,or give advice on it, they dont awnser phonecalls from 8am?
But are obviousely at work making up parcels! Totally rubbish.
Dont care about customer service or even dogs health.
March 29, 2021
Unprompted review
Reply from phairs.com
Hi Laurence,
We're sorry to read that your unhappy with the service provided from us - With regards to your feedback, I can confirm that our office opening hours are from 8-5pm Monday - Friday and our operating phone line is open from 9-5pm Monday-Friday. Our warehouse operational hours differ from the main office. Your order was dispatched from our warehouse at 7.54am on Monday, which is why as a result we're unable to cancel the order.
Also, we'd like to clarify that there is no "small print" on our listing, and we have clearly advised in the product description that the BBD will be within the last few months, which the manufacturer of the product has advised is not an expiry date and the food is ok for animal consumption.
If you wish to return the product a member of our customer service team will be happy to assist you with this.
Many thanks
Phairs
Good price, quick delivery
We have been trying to buy an 'elho grow table with lid' for a while and found everywhere either sold out or would only deliver locally. I stumbled upon Phairs and found not only the price was good but they also delivered to my location. Easy to purchase from and while i had a little concern about the item making it over from Ireland with recent logistic issues i needn't have worried. My item was delivered promptly within a couple of days. Would definitely use again.
March 27, 2021
Unprompted review
Reply from phairs.com
Hi Andrew,
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on Instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Bought metal buckets
Bought metal buckets , really good price and quality .Delivery was quick ,would definitely use this company again , the buckets were used as planters ,so cheap compared to other sites
March 25, 2021
Unprompted review
Reply from phairs.com
Hi Sharron
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on Instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Buy with confidence.
Kept informed regarding despatch/delivery. Only purchased compost, but it was sent immediately. I consider the prices to be very fair and would definately recommend/use Phairs again.
March 25, 2021
Unprompted review
Reply from phairs.com
Hi Valerie,
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on Instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Good quality seed compost
Speedy delivery. Good quality seed compost. A very good purchase.
March 11, 2021
Unprompted review
Reply from phairs.com
Hi
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on Instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Great price and great service
Great price and great service. Ordered and delivered quickly. Good communication, kept informed when to expect delivery, arrived promptly. Product was exactly what I was looking for and after shopping around, it was the best price. 5 Stars!
March 4, 2021
Unprompted review
Reply from phairs.com
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Received my item promptly
Received my item promptly, exactly what I wanted and as described. Great service.
March 4, 2021
Unprompted review
Reply from phairs.com
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Great service and product
February 27, 2021
Unprompted review
Reply from phairs.com
Hi Kirsty,
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Purchased lovely gardening pots
Purchased lovely gardening pots from this website, prompt delivery and products as described. Highly recommend!
February 25, 2021
Unprompted review
Reply from phairs.com
Hi Diane,
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Would recommend
Had no issues, good quality, quick shipping and great service!
February 24, 2021
Unprompted review
Reply from phairs.com
Hi Mac Cionnaith Niamh,
Thank you for your review, we really appreciate you taking the time for provide us with positive feedback of your experience.
If you'd like to view the latest products and promotions, follow us on instagram at Phairs_ or like us on Facebook at Phairs.
Kind Regards,
Phairs Team
Absolutely terrible
Absolutely terrible!
I paid extra for 24 hour delivery and still waiting for item 4 days later. The customer service department have an awful attitude and really don’t care about their customers, I asked if someone could call me but they continued to email instead of having a conversation. They even had the cheek to say I had requested a redelivery from Royal Mail (this morning) as I need to go out after waiting in 3 days for my item! I had in fact requested to leave in a safe place as I need to go out and get my Xmas food shopping. I only paid extra for express delivery as it was for a Xmas gift and now I won’t see the recipient so it is going to be too late
I requested a refund of the express postage as over 4 days for a 24 hour item is no good. I’m aware of delays at this time of year but they really don’t care and there was nothing on my order to say the 24 hours wouldn’t be fulfilled. I’ve now been told they don’t work at weekends so why take payment for a service they can’t fulfil ??
Very frustrating and disappointed and they only show the 5 star reviews, you need to search for the 1 star and they are similar to mine in that the delivery’s are late even though paying extra for 24 hour
Avoid!!!!
Referring to your dismissive reply today 3rd March, this demonstrates the terrible response I initially received .
The fact that I asked Royal Mail to leave in a safe place (not a redirection) is irrelevant to your terrible service! This was on the 5th day of waiting in for ‘ a next day delivery’
Your sarcastic comment about Royal Mail not delivering on a Sunday ‘since the 16th century’ is further evidence of a business that doesn’t care for their customer at all!
Tie the record, I actually waited 7 days to receive my ‘next day delivery’ item
December 23, 2020
Unprompted review
Reply from phairs.com
Hi Lisa,
We're sorry to hear you've encountered a negative experience with Phairs. It is stated on our website that any orders received after 1pm GMT or during the weekend will be dispatched the following working day.
As you placed your order on a Saturday, your order was then dispatched from our warehouse Monday morning as per our company protocol. Also Royal Mail doesn't deliver parcels on a Sunday which has been their stance sine the 16th century. We also at this time, had messaging displayed across our website stating that we were dispatching on time, however due to the coronavirus restrictions and Brexit postal service restrictions which came into place, that courier services were experiencing delays, and we ask for your patience at this time.
The reason our customer service team referred to your arranged redelivery with Royal Mail, was in response to your email your the 23rd stating your parcel still hadn't arrived, however Royal Mail advised on the 23rd you'd rearranged postage for the following day.
We are unable to select the reviews which appear on third party websites, any reviews displayed are managed through set domains and not Phairs.
We're sorry you feel like this regarding your experience, as we value each of customers and their feedback. Unfortunately there were courier delays across the board, and we featured messaging on our website in order to manage customer expectations at uncertain times.
Best wishes,
Phairs Team
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