Amazon.com Reviews 414

Have used pill pack for years, flawlessly. Amazon pharmacy took over and I’ve had to spend countless time straightening out
My prescriptions. Now every time I turn around they remove a med
From my pill pack and I have to go back in and fix it. Think I’ll move to med box. Amazon is failing miserably.

What a horrible experience. Expected a simple on-line process. Asked to add my profile, did, selected my symptom to set up an appt. Sent back to add a profile. After three times called Customer Service. Was on hold for 15 minutes and a CSR kept coming on saying to please continue to hold. Overall, probably invested an hour and a half. VERY DISAPPOINTING.

This isn't a review this is to all the people complaining under these reviews.

Does Amazon Pharmacy have its flaws ? Yes.

However the people whining about the price, it literally says on their website with insurance price is not confirmed unless we have your prescription or to call your insurance and ask what the copay would be.

Second if you are whining about delivery and the carrier isn't Amazon: kindly shut up. We customer service representative are tired of hearing about it. We are at the bottom of a totem pole and didn't decide who delivers your medicine. It is assigned somehow someway by Amazons System. I want your to read that again. AMAZONS SYSTEM. Not ours. You people love to say it's ours like I helped build it. We didn't. Ask to speak to a supervisor and complain. Vote with your wallet stop telling us at the bottom of your delivery woes. We can't do anything but offer a replacement or allow you to speak with a pharmacist. That's it.

Third - for the love of God stop calling us / chatting is of your medicine price goes up. Call your insurance. They decided your copays Amazon Pharmacy is just the delivery service. Also if we tell you something is wrong with the insurance or it's not going through. We aren't lying to you. Call your insurance. Also if we have ask for your insurance information and you don't have it we can attempt to look it up but if it doesn't show, you will need to call your insurance. Basically call your insurance and ask them stop filling up our queues when questions your insurance can answer.

Fourth - we don't care about your threats. "I'm going to make my medications elsewhere". "YOU NEED TO DO WHAT I SAY NOW". No we don't you old fart. Granted most of us are laughing at our desks at your failed attempt of thinking you have any power. You want to come in chatting or yelling like a billy bad boy or a Karen you'll get the same treatment. Please do take your medicines elsewhere. We don't care. I use to deal with people like you when I worked at Walmart: "I'm never coming here to shop again!" Yet you are back next week.

That's it.

Oh and also another note - chats are fairly new to me but don't whine about not wanting to talk to AI then respond: "Hello?" After a minute of not getting a response. We are taking two other chats and are busy. Give us a dang minute.

Hope that opened your eyes ✌️

I use/used Amazon Pharmacy, as they tout that they deliver. Uh huh.
They use UPS.
I received a naughty note today, blaming me for delivery issues with UPS. UPS stating they're unable to deliver as I was not available. Uh huh. I'm Agoraphobic. I am ALWAYS at home. I'm not lazy, entitled, or whatever one wants to claim. I am physically and mentally unable to leave my house. But, UPS blames me for their delivery refusals. And Amazon Pharmacy sends me a nasty note, blaming me for UPS delivery issues.
So, no, I cannot continue to use Amazon Pharmacy. I need my medications. There's a reason why they're prescribed.

My order never arrives on time. I'm left without my prescription for multiple days

I was looking for Anusol HC suppositories, and the average price foiir package of 12 is between $20 to $30.00. The price is much less in the UK, execpt they cannot ship the the USA.
Amazon Pharmacy has a listed price of $1000.00+ for the same package of 12. I chatted with Amazon on their chat line, I was told to speak with aassociate. I did not. I am a Prime member, I am not a Amazon Pharmacy member, I was looking for prices.

Still waiting on my medication and assed the promised time. I reached out to out to customer service and they are unhelpful. I decided to try Amazon pharmacy oppose to CVS or Walgreens and honestly I am better off going with one of those.

Omg they had a promotion that if u got a prescription transfered u got 20 dollars how they gonna say if ur on state funded like !!!im not on state funded dont fill ur script here

Very disappointing experience with Amazon Pharmacy. I was directed to pay $29 for a telehealth consultation because I needed a prescription. After paying and speaking with the doctor, they refused to prescribe the medication I needed. It felt very misleading because the service made it seem like paying for the consultation would allow me to obtain the prescription. In the end, I paid $29 and received nothing helpful. Complete waste of money and time. I would not recommend this service.

I wish I could give 0 stars. Amazon Pharmacy has been the most frustrating experience. I have been trying for over a month to get 2 prescriptions. I am waiting now for a medication that was supposed to be delivered by 10:00 pm. It is 10:30 pm, nothing has been delivered. I have called twice this week and talked to pharmacists asking for help but it has taken days to resolve the issues. And, I still do not have medication. Our insurance company required us to leave our pharmacy and go to Amazon. This has been a nightmare and feels like insurance fraud.

Customer service is useless. Tried to get meds and their system says my insurance is invalid, and was told the card was expired. The card that is for this year that every other pharmacy has no issues with? Sounds like just an excuse for a bad system.

It's awful especially if you have a business account because even after you sign out it still doesn't let you in with another account I would just go to Mark Cuban's website and forget Amazon because they're useless when it comes to getting medication

This is the second time I’ve had a script transferred over because the cost shown without insurance when looking it up was cheaper than a lot of regular pharmacies. This time it was for my asthma inhaler- it showed an oop price of $256. When I checked the script once it came through the price was showing $1460 for the retail cost of the inhaler. WHO would pay that much for an inhaler?? This is deceptive and also causes more work for my provider who will have to send it to yet another pharmacy.

My order of medication multiples was to be delivered by U. P. S for some unknown reason by eleven o'clock p m Tuesday evening At 11:05 the package still wasn't here i contacted amazon pharmacy and was informed that it would be delivered Wednesday, maybe between ten thirty and four o'clock. When I explained that I was out of one of the medications and that i'm required to take the medication through daily, they put me on with the pharmacist who was to explain to me what I could do since I couldn't take my med and what it would mean if I didn't take it daily, as I am instructed to do. There was absolutely no explanation for why the medication was late and according to them, it was out for delivery. And had been since 4 o'clock in the afternoon. But according to the UPS website, it was not even on a truck. It's not a good thing not to have your blood pressure medication and be under stress of trying to deal with idiots.

I would leave a zero review if I could. I was forced to transfer from pillpack to Amazon pharmacy. Ever since I was forced to transfer it has been an unmitigated nightmare. They cancel my prescriptions, they don't send them in the pill pack, I have to log back in and ask for extra prescriptions and then they say we can't add it to your pack this month, I'm sorry we removed it. Every single month. I cannot recommend the service and I am in the process of canceling it. They are absolutely freaking worthless and not worth the convenience because it's not.

My order was delayed badly, but the app wouldn’t allow me to cancel. Didn’t get refund, even after getting medicine from 1mg which delivered on time.
TOTAL FRAUD

Cannot find out whether insurance is accepted
I asked an online rep whether my insurance would be accepted for prescriptions. Apparently I have to transfer my prescriptions to Amazon and only then will they check whether they accept insurance.
Useless

If I could give them 0 stars I would. They refuse to fill my prescription for anti nausea medication saying that the doctor did not include my correct address. They asked me to verify it, which I did and they still would not fill my prescription. DO NOT use them if you need medication.

I don't like the idea that you practically have to order your own. Medication
You have to call for a refills to your doctor. And another thing, when I was getting my medication from pillpack
never had an issue with them
My medication was never canceled because of my card didn't go through
I asked them if they would just get the payment on the 3rd of every month
They said no
IM REALLY 🤔 ABOUT CHANGING PHARMACIES

Absolutely awful experience. There are very strict protocols for refills, with many medications having no options for 90-day fills. (This is not an issue with insurance or dispensing limits, as other pharmacies will fulfill 90-day supplies for these medications with no issue.). For medications with prior authorizations, I've also had several issues with Amazon Pharmacy not recognizing it, and being unable to register it in their system.