Amazon.com Reviews 414

Overpriced and promotions are a scam that will leave you in customer service hell. Spent the last hour trying to get a $25 giftcard I fairly earned. Got the giftcode and it was defective. And I hate how they make me go on the phone with them for their mistake.

They lost my prescription and tried to blame it on Accredo and my doctor. Also, my copay through Accredo with Amazon insurance was $0 for the past three years, but now it is $25 through Amazon Pharmacy with Amazon Premium Insurance. It seems like Amazon is trying to profit from its employees and justify its unprofitable Amazon Pharmacy branch.

Amazon pharmacy is terrible. I placed a refill order on February 2, as of today, February 17, I STILL haven’t received it. The last email I received said it should be delivered February 11, which has come and gone and I haven’t received an update since. Evidently they don’t know how important peoples medication is…I will NOT recommend them!

if you have 2 accounts and only one mobile phone it is impossible to communmicate with them for each account separately. I thought I had it straightened out but I was wrong. I had 4 years ao flawless service from Medimpact. Amazon Pharmacy is awful

I finally decided to transfer my prescriptions from Walmart to Amazon. Usually the company that will will be your new pharmacist will call the old one to get them. Not Amazon. They will not call Walmart to get them. I was told I would have to call each Dr to have them write a new prescription and send to Amazon. Amazon does not want me as a customer. This Yvonne Simpson not Harold.

Technology based pharmacy owned by Amazon, and run by Amazon's ecosystem.

To the review: I needed a refill of medical needed medicine for which I used the Costco Mail Pharmacy. Costco ran into a supply chain issue and told me to try Amazon for the medicine.

I was totally shocked on how easy it was to verify if Amazon had the medicine in stock by simply going into my account as a prime user with having setup the pharmacy side with an account. After all that setup I just typed in the name with the required amount and selecting the amount of days worth and hit search.

Real time return with we have it stock and price with insurance and price without. Before I did any other action since this medicine neccessary I called Amazon to verify it was instock and after that got an RX transferred over.

I couldn't be more shocked on how quick Amazon works. Took half day from the RX process of being transferred over to being allowed to order it with insurance.

Only issue is uploading the government ID as the image has to be really clear for verification. The filling and shipping took 24 hours.

Any other pharmacy online takes days to fill orders and uses the slowests shipping possible. Totally amazed with the Amazon Pharmacy would totally recommend.

Best part is shipping is free if a prime user with quick shipping.

I was forced to swith to Amazon Pharmacy when they bought out Pill Pack. Ihave nothing but problems ever since I made/forced the switch. They have never gotten my pills correctly in the individual packs, customer service is horrible. I do everthing they say I have to do, but still they screw it up. I am currently looking for another alternative. After 6 years with Pill Pack and their willingness to help me out with vacations packs shipping sooner, making special arrangements for me to get my packs on time, then to go to Amazon and their answer to every single thing is "no", no we can't do that, no we can't help you.....it's not worth it. Seriously I asked that they send my Pill pack 1 day early, so I can have my medication for a 3 week trip....1 day, that's it, but no, they said that was impossible. Seriously? Just stay away unless you enjoy being treated like garbage!

Decided to try this - was going thru the steps to transfer the Rx from CVS to amazon. Was prompted that they have had big delay times with cvs transferring Rx's, to enter my providers info instead. I did that and my doctor's office got the Rx to Amazon. I logged into my amazon pharmacy account to find a timeline showing my rx being called in and then received with date and time stamps. Called today to see the status (since it has remained the same since posting) and spent over 30 minutes on hold/waiting for customer service to check into it only to be told they do NOT have the Rx at all. Apparently the entire screen posting was wrong. I am definitely going back to CVS. I would NOT recommend amazon Rx to ANYONE.

They used to be great when they first started. I had a medical issue where I couldn’t drive for 18 months concurrently during the COVID pandemic and local pharmacies made a wait of nearly an hour for a close friend to get my prescriptions, or said on the telephone they were ready to be picked up, but when a visit was made, they in reality were not. Another local pharmacy, to summarize it shortly, was organized chaos. Amazon pharmacy was heaven sent when they started up. Problems were resolved by very helpful calls to live customer service agents and reliable 2-day UPS delivery made things easy for me. However having not to contact them for years, I identified through contact them last week regarding a problem that they eliminated those agents to be replaced by worthless so-called artificial intelligence. Although promising 24-bout support resulted in 45 minutes of wasted time during contact with AI promising to contact me with someone that did not exist at the late hour and resulted in me hanging up after two such call attempts. Contact the next day during customer service hours identified by an internet search resulted in direct contact with a pharmacist after navigating an annoying call menu. I told her I couldn’t fill a 10-day prescription until over 20 days later according to them, and with the processing and delivery time, I would run out of pills. She admitted she followed my logic, but her explanation regarding something about the number of fills didn’t make any sense. After the second time-wasting call, I took the requested phone survey and indicated my problem wasn’t resolved and kindly gave the support provided a 3 out of 5 stars. Afterwards, contact with my MD’s office resulted in their willingness to call in a refill, but being disgusted with Amazon Pharmacy,I requested it be filled at the local Costco pharmacy since I was again able to drive now for several years. I was contacted by them that it was ready for pickup in about 6 hours later so I will be going with them from now on. Other Amazon Pharmacy problems that developed were: (1) they changed their UPS 2-day delivery to Ground to obviously maximize their profits, but resulted in delivery sometimes 3 to 4 days later. (2) If you have a schedule drug prescription, it results in a delay of shipping by their so-calked pharmacist safety review. That must explain why once I received 3 additional unidentified pills with my regular prescription. I was able to identify them through a decades old Physician Desk Reference book I was offered by an MD I used to interact with at work and they were for a heart affliction I do not have. So much for that safety review process’ value. (3) Just for fun, I accessed my Amazon Pharmacy dashboard and discovered that that my medication was no longer authorized for 4 refills starting 20 days after the last fill to additional refills not authorized, I wonder if the pharmacist I talked to took revenge on me for not giving her a 5 star review. As stated above, I would recommend you use your local Costco’s pharmacy due to their efficiency noted above and do not use Amazon Pharmacy these days due to their lack of it.

Do not! Spent the time transferring prescriptions based on prices shown only to have them jacked up to hundreds of dollars when they were prepared to fulfill them. Total bait and switch and zero customer service. Now I have to repeat the process to move everything back to a local pharmacy.

My prescriber has written a 90-day RX for a schedule III drug through Amazon. The federal government allows this as does my state of residency. Amazon refilled the RX twice last year for 90-days but now tells me their policy does not allow that. Trying to get someone on the phone that can actually help you is almost impossible. Where are the days of talking to a pharmacists?

I do not recommend Amazon Pharmacy. I have had nothing but problems getting my prescriptions included in my Pillpack deliveries, and they arbitrarily removed medications for no good reason. I'm done with them.

I used PillPack for years, and loved them. Their company was purchased by Amazon, resulting in my prescriptions being transferred to Amazon Pharmacy. Things went wrong immediately. Software was impossible to navigate, vitamins that I had added to my PillPack were unavailable, combining prescription and non-prescription items into the packs was cumbersome and irrational, billing couldn't make sense of prescription vs non-prescription items. Overall such a mess that I never received a single correct order and ended up canceling and switching over to CVS. Very sad to lose my convenient PillPack.

Amazon Pharmacy used to be fast and reliable, but delivery has become extremely inconsistent. My prescription showed “out for delivery” and “arriving tomorrow” for multiple days without ever arriving. Each day the system claimed it would be delivered, and each day it was not. Tracking updates did not reflect what was actually happening, and neither Amazon Pharmacy nor the carrier could confirm where the medication physically was.

This is especially concerning because these are prescriptions, not regular retail items. Reliable and accurate delivery matters for medication. If Amazon has shifted to slower, non guaranteed ground shipping, that needs to be clearly and transparently stated before people rely on it for essential meds.

Based on this experience, I would not trust Amazon Pharmacy for any medication that cannot be safely delayed.

Amazon Pharmacy advertises on time delivery, but my experience did not match that promise.

Spent at least 5-6 hours over the course of one week trying to transition from PillPack to Amazon Pharmacy .. whom ever is in charge of this project should be terminated IMMEDIATELY!

They want to charge me for delivery of a medication that they did not ship on their end it was their problem and their fault! I'll be taking my business elsewhere

Do not use Amazon pharmacy delays, you will regret it. Extremely poor customer service, they lack of professionalism, very uncaring service. They even added info to my medical file without my permission that caused the discount not to honored trying to get me to pay full price which would have been $600 more stated pay full price or take my business elsewhere worst service EVER, so I did and CVS did what Amazon Pharmacy could not. Amazon Pharmacy should not be in pharmaceutical business if they do not want to help people need their medical needs, having to deal with Amazon Pharmacy will cause you to increase your high blood pressure meds.

STEAR CLEAR AND GO TO YOUR LOCAL PHARMACY…
Blue Shield of California sent out postcards encouraging subscribers to use Amazon Pharmacy for their prescriptions. I submitted the script for a pain killer for my chronic pain condition to Amazon Pharmacy. The medication got stuck with UPS for 6 days & no delivery date in sight. I contacted Amazon Pharmacy via chat (as there is no other way to contact them) twice and both times I was told a new prescription would be rush shipped to me. Still no delivery date in sight for my medication. I'm P'Od with Blue Shield of California - how dare they encourage thousands of people to use a prescription service that has not been vetted, tested and passed basic medication delivery protocols. If Amazon Prime can successfully delivery a coffee maker then send time sensitive medication the same way. However, if Amazon cannot handle selling and sending medication don't offer this service. Unlike a coffee maker you have people's health and lives at stake when you F'Up. I am enraged and in A LOT of pain while my Dr scrambles to rectify this situation. Save yourself the headache and just go to your local pharmacy.

Caution: I tried Amazon Pharmacy as they ran a promotion to receive a $25 for trying them. I confirmed the day I placed the order via chat that I would receive it. I never did and followed up twice via chat. I was told that I will not receive it as I didn’t sign up under the correct link (through Instagram) and despite confirming the same day. Aside from this, I’ve spent hours waiting on chats and the customer service has been horrible. I will switch my prescription back and encourage others to use this service with caution. This is not the Amazon customer service I’m used to.

Can't get in touch with anyone at customer service? My mother's sick. I wasn't able to call my own phone. They won't talk to me. They cut me off in a chat medication. Supposed to be delivered not, here absolutely.Horrible