I have been using pharmacy mentor from when Saam just started out and proud to be a long standing client of PM. We have several sites along with an organic SEO and paid ads strategy which we have al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We first approached Pharmacy Mentor back in 2023 to help us design and build a new website. From day one, the team has been nothing short of brilliant. They took the time to understand who we are,... See more
Company replied
A reliable and industry-savvy pharmacy website provider. Our new site install for The Health Dispensary went brilliantly, and their support has been hands-on, friendly, and genuinely helpful throughou... See more
Company replied
Pharmacy mentor have been great helping us with our social media campaigns. Always very supportive of our own ideas and proactive with helping us develop new ones. Posts and adverts are highly profes... See more
Company replied
Company details
Written by the company
High impact, results-driven pharmacy marketing and web development. We help all types of pharmacy businesses grow digitally.
Contact info
Acero Spaces, 1 Concourse Way, S1 2BJ, Sheffield, United Kingdom
- 0114 697 0114
- growth@pharmacymentor.com
- pharmacymentor.com
4.4
Excellent
80 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long standing client
I have been using pharmacy mentor from when Saam just started out and proud to be a long standing client of PM. We have several sites along with an organic SEO and paid ads strategy which we have always found to provide a great ROI. So much so, I insisted that my optometrist wife ignore optical specialist website providers and trust Saam and his team instead for her optical practice and so far we have not been disappointed, again the website and SEO package has returned a better than expected ROI.
We’ve found Saam and his team, namely Vik, Brad and Lewis to be approachable and responsive to our priorities and requests.
March 24, 2026
Unprompted review
Reply from Pharmacy Mentor™
Hi Ameet,
This genuinely means a lot, thank you. It’s been an absolute pleasure working with you over the years and seeing your businesses grow from strength to strength.
I still remember when we first started working together, and to now be supporting multiple sites and strategies for you is something we’re really proud of. The fact that you trusted us with your wife’s practice as well says everything, and I’m so glad we’ve been able to deliver results there too.
Really appreciate the kind words about the team as well. I’ll make sure Vik, Brad and Lewis see this.
Looking forward to continuing the journey together.
Saam & The Team @ PM
Advertisement
Amazing service
We first approached Pharmacy Mentor back in 2023 to help us design and build a new website. From day one, the team has been nothing short of brilliant. They took the time to understand who we are, what we do, and what we needed. The result speaks for itself.
We’re genuinely delighted with our new website. It’s modern, clear, and perfectly reflects our brand. Even better, we have full access to the backend, which means we can easily keep our content up to date without relying on anyone else.
Working with Pharmacy Mentor has been a smooth, supportive, and highly professional experience. We would highly recommend them to anyone looking for a new website or digital partner.
March 12, 2026
Unprompted review
Reply from Pharmacy Mentor™
Hi Graeme,
Thank you so much for your great review. It's been an absolute pleasure working with you guys and we look forward to your continued growth.
Saam & Team PM
A reliable and industry-savvy pharmacy…
A reliable and industry-savvy pharmacy website provider. Our new site install for The Health Dispensary went brilliantly, and their support has been hands-on, friendly, and genuinely helpful throughout. It’s always a pleasure to work with good people who bring strong ethics and real understanding to what they do.
March 5, 2026
Unprompted review
Reply from Pharmacy Mentor™
Hi Ali,
Thank you for the kind feedback. We really appreciate you taking the time to share your experience.
It was a pleasure working with you on The Health Dispensary website and we’re delighted to hear the project went smoothly. Our team always aims to make the process collaborative, supportive, and straightforward from start to finish.
As a pharmacist-led company, we know the sector through and through. That understanding helps us build websites and digital systems that genuinely work for pharmacy teams and the patients they serve.
Thanks again for your trust and support. We look forward to continuing to support your pharmacy as it grows.
Saam & Team PM
Amazing service
Amazing service, sound advise and great returns on investment through their support and expertise
February 28, 2026
Unprompted review
Reply from Pharmacy Mentor™
Hi Shuaib,
Thank you for the fantastic review. We really appreciate you taking the time to share your experience.
It’s great to hear that you found the advice helpful and that you are seeing strong returns from the work we have done together. Delivering measurable results for our clients is always our main goal.
We look forward to continuing to support you and helping your business grow even further.
Saam & Team PM
⭐⭐⭐⭐⭐Expert digital partners who deliver real results
⭐⭐⭐⭐⭐
Pharmacy Mentor has been absolutely brilliant to work with. They built the new website for Mayberry Pharmacy and now handle all our digital marketing — and the results have been fantastic. The site looks professional, runs smoothly, and really reflects who we are as a community pharmacy.
What I’ve appreciated most is how easy they are to work with. The team genuinely understands the pharmacy sector, so I don’t have to spend time explaining the basics — they just get it. Communication is clear, progress updates are regular, and they always deliver on time.
Since working with Pharmacy Mentor, our online visibility and customer engagement have both improved. I’d confidently recommend them to any pharmacy looking to grow its digital presence.
March 3, 2026
Unprompted review
Reply from Pharmacy Mentor™
Hi Paul,
Thank you so much for the kind words. It has been a real pleasure working with you and supporting Mayberry Pharmacy’s digital growth.
We are especially pleased to hear that the website reflects who you are as a community pharmacy and that you’ve seen a clear improvement in visibility and engagement. That is exactly what we aim for.
Looking forward to continuing the journey with you.
Saam & Team PM
Advertisement
If you’re scaling a serious business
If you’re scaling a serious business, they’re not the right people to partner with. It all looks good on paper but they're unable to deliver the goods.
I paid £20,000 for a website and had to do most of the work myself: content, images, design and back end seo optimisation/readability as they did not meet my standards and they delayed me by 6 months.
No organisation, tasks are not actioned in time or accurately and you are constantly chasing to get the basics done.
I would not recommend them for businesses that need reliable, consistent execution and want to scale nationally.
March 2, 2026
Unprompted review
Reply from Pharmacy Mentor™
Hi Shadeia,
Thank you for your feedback.
We are proud to support over 350 pharmacy and healthcare businesses across the UK who are growing successfully through the digital systems and strategies we build with them.
We work best with owners who are committed to long term digital growth and a collaborative partnership. When we feel we are not the right fit, we believe in being upfront about that rather than continuing something that will not deliver the results expected.
We genuinely wish you every success with your business.
Saam & Team PM
Vikram and his team
The team at Pharmacy Mentor have helped my business on the digital platform, most recently promoting my weight management service with their strategy. I would highly recommend
September 2, 2025
Unprompted review
Reply from Pharmacy Mentor™
Hi Mr Singh,
Really appreciate this, thank you. It has been great supporting your weight management service and seeing the impact of the strategy in action.
Looking forward to building on this with you.
Saam & Team PM
Pharmacy website
Happy with the web design and contents. The team have been receptive to my questions and made any change requests promptly.
August 19, 2025
Unprompted review
Reply from Pharmacy Mentor™
Hi guys,
Thank you for the lovely feedback. We are so pleased you are happy with the website and that the team could make changes quickly when needed.
Excited to keep supporting your growth online.
Saam & Team PM
Excellent service
Brilliant team that have helped to excel the website
March 26, 2025
Unprompted review
Reply from Pharmacy Mentor™
Thanks so much for the review Gurpej! The team are delighted with it.
Saam and the Team at PM
Advertisement
Reply from Pharmacy Mentor™
Hey Piyush!
Thanks so much for your review. It means a lot to us and so glad we can help you on your growth journey. Lewis and the team are delighted with your comments.
Saam and the Team @ PM
Project Complete!
Having just completed yet another project with Saam and the amazing team at Pharmacy Mentor I wanted to give some feedback.
I choose to partner with PM because I know exactly where I am at every step of the project. Fully supported, done to a high standard and an exceptional after care into the mix.
I think anyone would struggle to find better out there.
March 1, 2024
Unprompted review
Reply from Pharmacy Mentor™
Hey Richard. Thank you for the review and it means a lot to us. The team who worked on this are very happy to hear of your feedback, and it's been an excellent project to work on.
We're gonna be here to support your growth all the way.
Saam and Team @ PM
Lack of communication from Pharmacy…
Lack of communication from Pharmacy Mentor to myself over the course of the website build. What was promised over two months took seven months. Very fast to take the full fee of you! Their line was that I had misaligned expectations!
In the end up, the website they produced is very good!
As a customer just expect better service and delivery.
February 14, 2024
Unprompted review
Reply from Pharmacy Mentor™
Hi Neil,
It's Saam, the CEO here at Pharmacy Mentor.
Firstly, I want to thank you for your feedback, which is absolutely crucial to help shape our company. I'm really sorry for the frustration we caused with your experience in delays and communication. It's not the experience we want anyone to have, since we aim to deliver to the best standards.
Hearing that the project took longer than expected and that you have not been communicated with well throughout the journey of the build is very concerning, and we're actively investigating the situation with the management team right now. Rest assured, your feedback will have a direct impact on our operations and delivery output.
I'm glad to hear you like the final website, since we take pride in what we build for our clients. However, this does not cover for the lack of communication you have received, nor the delays - which is not PM standard practice.
I'm going to reach out to you personally to get more direct feedback from you to discuss the situation and rebuild trust, which is key to any relationship.
We are committed to making Pharmacy Mentor synonymous with excellence, not just in the end product we deliver, but in every step of the client journey.
Once again, thank you for taking the time to share your feedback. It is invaluable to our growth and our commitment to service improvement. I'm certainly hoping to have the opportunity to serve you better in the future.
Best,
Saam Ali
CEO, Pharmacy Mentor
saam@pharmacymentor.com
Mitesh
Mitesh - I have known him from our previous employers and he is so down to earth, very polite and very well mannered. He has always been like that and our path crossed again at Pharmacy Mentor after a very long time and in a different capacity. He explained me about my DSP website, took his time and made sure I understood everything. He sorted basically everything for me. I am super glad that I went with Pharmacy Mentor as they are very professional in their approach, not too pushy to get sales and have more time for you. I like the fact that some of the colleagues in the company are Pharmacist so understands well what we want. And Mitesh is a hugh asset to the company. Many thanks for everything.
Online Delivery Chemist
July 15, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hey guys.
A big thank you for sharing your thoughts with us. It's fantastic to know we've made a positive impact - Mitesh is super happy too.
Saam & The Team @ PM
Advertisement
Great team to work with
Great team to work with, very knowledgeable and structured with approaches to business development and online marketing. Highly recommended for any pharmacy keen to implement growth strategies. Mitesh provides a valuable insight due to his pharmacy and online marketing experience.
September 28, 2023
Unprompted review
Reply from Pharmacy Mentor™
Dear Kasim, we appreciate your review immensely. It's our pleasure to assist you, and we are excited about the prospect of contributing to your future growth.
Saam & The Team @ PM
Great experience with Pharmacy Mentor…
Great experience with Pharmacy Mentor from start to finish. Would highly recommend their services. In particular shout out to Mitesh who’s always available to help. Regiane who also designed the website did a very good job at understanding our needs.
September 28, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hey Mohammed,
Thanks a ton for your kind words. Thrilled to have you in our community - let's keep growing.
Saam & The Team @ PM
created a high quality website that…
created a high quality website that looks great
January 11, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hi Mark. Thank you for your review! We're so happy we could help you and looking forward to helping you GROW
Saam and the Team @ PM
Great company to work with
The company have helped us with marketing for the last six months and I’m very happy with the service.
We have a marked difference in ear clinic and private service bookings.
July 14, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hi Maryam,
We're super happy with your feedback, and you can be sure we'll continue generating bookings for your services. Onwards and upwards!
Saam and the Team @ PM
Advertisement
Travel Clinic
Great experience with Pharmacy Mentor. We've had more Travel Clinic bookings in the last 3 months working with them than weve had in the last year. Very responsive.
April 6, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hi Amina,
Thanks so much for your valued feedback. You came to us with clear objectives, and we're delivering. That's how it should be. The Ads team are delighted.
Saam and the Team @ PM
Marketing Plan
I decided to use Pharmacy Mentor to help build my pharmacy which I had just taken over and with a Lloyds pharmacy that was closing down nearby. There were a lot of positive conversations to start with, but after spending over £1000 for the service, all I received was the set-up for my Google Ads, Facebook Ads account and one post on Facebook. I was not provided with the service that was promised, which were advertising strategies to grow my business digitally. There has been no proactivity from the company and very minimal communication.
I am very disappointed.
May 11, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hi Sachin,
Thank you so much for the review and we take all feedback very seriously. I'm very sorry you feel this way about the service you have received, and of course, it has come to us as a big concern.
Having looked at your strategy, there may be some misaligned expectations. We are delivering Facebook Ads and Google Ads for you, not social media posting. Your Ads are delivered through your Ads Manager, which is separate from your Facebook page. We developed a post for you free of charge to help the page look "healthier".
This being said, we're actively taking this feedback on board. We strive to deliver only the best customer service and look to reach out to our clients monthly via the reports, and during growth calls. Therefore, we are going to investigate this on a deeper level and I sincerely apologise for the missed expectations.
I'm going to organise a call with you directly to discuss this further.
Once again, thank you for the valuable feedback and your time in providing it.
Saam and the Team @ PM
Very professional service
Very professional service, website is very easy to navigate, and it has helped us to generate a lot of extra business!
Lovely team and staff, always happy to help - great customer service.
Would highly recommend!
July 14, 2023
Unprompted review
Reply from Pharmacy Mentor™
Hi Chandu. Thanks for your feedback, and we're delighted to hear this. It means a lot to us, and we're going to help you continuously grow.
Saam and The Team @ PM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.