Pharmacy Prime Reviews 

2,268
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more

Rated 5 out of 5 stars

From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more

Company replied

Rated 5 out of 5 stars

Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more

Company replied

Rated 5 out of 5 stars

Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more

Company replied

Company details

  1. Online Pharmacy
  2. Health and Beauty Shop
  3. Medical Clinic
  4. Pharmacy

Written by the company

Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.


Contact info

You should know

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,268)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pharmacy Prime online pharmacy service

Simple and straightforward online consultation process. Email responses are always prompt, and deliveries a received in good time.

August 13, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Alex,

Thank you for your review.

As a small business, we really value feedback & love to hear that the work we're doing is making an impact!

Best,
Dennis

Rated 5 out of 5 stars

Great support

From the start Pharmacy Prime have been very supportive,I've received emails with information what symptoms I might get taking Mounjaro and information on how I can minimise theys symptoms your also given a number if you need to call and speak to a health care professional or you can email them with any questions. I've also had check in emails to see how I'm doing which is great to know you have the support if you need it so you know your not doing this alone,I am starting my second month this week with Pharmacy Prime and I will continue to use them for the duration of my weight loss journey.

August 11, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Rebecca,

Thank you for your lovely review!

We're proud to be one of the leading providers of patient care in the country & are always striving to be better.

Best,
Dennis

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. You get exactly what has been offered to you !!

August 10, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Maureen,

Thanks for your review!

Best,
Dennis

Rated 1 out of 5 stars

No product and no refund

I ordered product which they accepted and took payment for. The following day they cancelled my order and said a refund has been sent. This is not acceptable. A month has gone by and no refund has been received by my bank. I have contacted them twice and the bank are looking into it but not hopeful. Money should never be taken before relevant checks are made.

July 1, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Andrea,

Thank you for your review.

To clarify, orders for pharmacy medications are not captured by us. These transactions are held in "pending" by your banking providers and thus, will be taken from your account but remain within your banking ecosystem. Once a transaction is voided, your bank is notified & it can then take them up to 5 days for them to release the funds back into your account. If an order is clinically approved, however, we will then and only then manually capture the pending transaction.

We're sorry you're having a difficult time receiving your refund but we are more than happy to provide evidence from our side showcasing that no money was taken to support you with your banking provider.

Please do get in contact with us if you require any support.

Best,
Dennis

Rated 5 out of 5 stars

Weight loss injectionx

Excellent hassle free delivery from start to finish .straight to the door. Prompt payments .

July 30, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Sarah,

Thanks for your lovely review!

Best,
Dennis

Rated 5 out of 5 stars

Fabulous company and so easy to deal…

Fabulous company and so easy to deal with. Great communication and customer service

July 30, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Helen,

Thank you for your review.

As a small business, this means the world to us!

Best,
Dennis

Rated 5 out of 5 stars

You are not alone on the journey

It feels as if l have support all the way through. The company constantly checked up on how I am doing and that makes me feel like im not on my own

July 27, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi,

Thank you for your review. As a small business, this means the world to us!

Best,
Dennis

Rated 5 out of 5 stars

Efficient service

Efficient service, a wealth of information sent to you. Always on hand if you have any queries

July 26, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi,

Thanks for your review.

We're so glad you found our educational content useful! If there is anything else that we can help you with, do let me know.

Best,
Dennis

Rated 5 out of 5 stars

Service

The service was excellent.
The staff explained my medication in a precise and instructive manner.

July 4, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Nargis,

Thanks for your review!

As a leading provider of patient care in the country, this means the world to us.

Best,
Dennis

Rated 5 out of 5 stars

Very happy with Pharmacy Prime so far

Very happy with Pharmacy Prime so far. I’m 5 weeks into my weight loss journey. All medication has arrived on time, well packaged and in discreet packaging.
So far so good. Thank you.

July 23, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Kelly,

Thank you for your review!

As a leading provider of patient care in the country, we're always looking to improve our service & keep offering our patients the best possible experience. If there is anything else that I can help with, do let me know.

Best,
Dennis

Rated 5 out of 5 stars

Pharmacy prime

Just like to say, what an excellent service they provide from my first delivery also my second really happy with them and will continue to use them I would highly recommend them . Thank you

July 21, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Sheila,

As a small business, this means the world to us!

If there is anything else we can support you with, please do let me know.

Best,
Dennis

Rated 5 out of 5 stars

Excellent customer service

From start to finish the whole experience has been amazing, their customer service has been brilliant, and issues or questions I have they answer straight away and have always kept me up to date on when the next delivery and payments will be taken.

July 19, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Lee,

Thank you for your lovely review!

If there is anything else that you need, please do let me know!

Best,
Dennis

Rated 5 out of 5 stars

What a great service

What a great service , was a bit apprehensive as there are so many different sites but after reading reviews myself I decided why not ! Great service spoke to a real person easy to order I’m just 4 weeks in and lost 4 kg , delivery is superb royalmail and came discreetly packed in cold packaging with everything you need . Online communication very prompt and tips and support throughout even getting a discount as it’s my birthday which is fantastic. Thanks so much I’m feeling great and looking forward to my journey to my target weight

July 17, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Claire,

I'm so happy to hear about your progress! We couldn't be more thrilled to be your partner on this journey.

If there is anything else that we can do, let me know!

Best,
Dennis

Rated 5 out of 5 stars

Amazing service

Amazing service and I'm so happy because I lost 5 kg in one month....I feel absolutely fine.

July 14, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi,

I'm so happy to hear about your success!

If we can support in any other way, do let me know.

Best,
Dennis

Rated 5 out of 5 stars

Excellent provider

My second pen is on the way and the first month has been a big success for me. Long may it continue. I feel I can trust in the medication provider and I certainly feel very well supported. Their comms are excellent with speedy replies given to any queries I have. I highly recommend and my son is going to sign up later this week.

July 14, 2025
Unprompted review
Pharmacy Prime logo

Reply from Pharmacy Prime

Hi Linda,

I'm so happy to hear about your progress and even happier to be a part of your journey.

If there is anything else we can do, you know where I am.

Best,
Dennis

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