Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... See more
Company replied
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... See more
Company replied
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... See more
Company replied
Company details
Written by the company
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Contact info
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, United Kingdom
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
You should know
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good frequent email communication
Good frequent email communication, without being too much. Quick responses to queries.
July 13, 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thank you for your lovely review.
Best,
Dennis
Reliable and professional
Professional, true to word, excellent customer service and responsiveness to messages
July 9, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Charlotte,
Thanks for your review!
As one of the leading providers in patient care in the country, we pride ourselves on going above and beyond for our patients!
Best,
Dennis
Reply from Pharmacy Prime
Hi,
Thank you for your review.
If there is anything else we can do to support, please let me know.
Best,
Dennis
Always helpful feel like am be…
Always helpful feel like am be listening too feel like am getting some we’re with my weight loss going in the right direction 😊
July 10, 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thank you so much for your review.
As a small business, this means the world to us!
Best,
Dennis
SECOND TO NONE
WOW. What a professional and yet obviously family values company, it shines through their communications with you and the service provided.
My recommendation is SECOND TO NONE
July 9, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Leslie,
Thanks for your lovely review!
Best,
Dennis
discount code applied
discount code applied, refused, full price expected...hmm
July 7, 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thanks for leaving a review.
I'd love to hear more about this situation and what has happened. Please email us on care@pharmacyprime.com.
Best,
Dennis
Having used another online pharmacy…
Having used another online pharmacy before where I experienced delays in my delivery I have had a great experience with Pharmacy Prime. They check in with you and their parcels always arrive on time.
July 5, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Lynsey,
Thank you for your lovely review.
As a leading provider of patient care in the country, we take pride in ensuring that your journey is as smooth as possible!
If there is anything else that I can help with, do let me know.
Best,
Dennis
Works from day one
From the start I was given all the information I needed regarding taking Mounjaro but I was also given links to further sites on diet and exercise so it’s the complete package you are paying for. The instructions i received with my kit are easy to follow and although I was nervous about injecting myself for the first time it couldn’t have been easier and even better, pain free. I had no discernible side effects and it affected my appetite from day one. I’m so happy with the results from my first pen that I’ve decided to continue on the program until I’ve reached my weight goal.
June 10, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Lesley,
Thanks for your review.
We're so glad to hear your positive experience! As a small business, this means the world to us.
Best,
Dennis
Reply from Pharmacy Prime
Hi Christopher,
Thanks for your lovely review!
Best,
Dennis
Yer good service with pre assessment…
Yer good service with pre assessment phone call was reassuring.
Regular follow up emails
June 6, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Joanne,
Thanks for your review!
If there is anything we can do to get to a 5 star review, do let me know.
Best,
Dennis
Great service and support from Pharmacy Prime
From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The regular emails to check how I am getting on as well as tips to help with water intake, food choices and encouraging being active are so helpful. You feel well supported on the weight loss journey which is really positive.
July 3, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Ali,
As a small business, this review means a lot!
We take pride in being the leading provider of patient care in the country & we'll keep striving to be better.
If there is anything else that I can support with, do let me know.
Best,
Dennis
Late delivery.
Late delivery. I was told that if I ordered quite early in the morning; which I certainly did; then I would receive the voltarol on the same day. I actually did NOT receive it until 4-5 days later.
June 23, 2025
Reply from Pharmacy Prime
Hi Roger,
We're sorry you had a bad experience!
To clarify, our website states that we will despatch orders on the same day if placed before 3pm, not delivery.
Furthermore, having looked at your order, you had selected free standard delivery (3-5 days service), and so your order came within the set times you had selected, not late.
If there is anything else that I can support you with, let me know!
Best,
Dennis
Professional initial consultation to…
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have to totally buy into this. 3 weeks down 5kg no side effects no energy lapses , feel great. Feedback and support always at the end of the phone or email excellent
June 2, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Iain,
Thank you for your lovely review!
We're glad that you've had a great experience - it means the world to us!
Best,
Dennis
Reply from Pharmacy Prime
Hi Alberto,
Thanks for the great review!
If there is anything else that I can do to support, please let me know.
Best,
Dennis
Responsive and supportive
The team is very responsive and support your journey from start to finish. I receive regular email information in the form of a newsletter and full access to a support team if I have concerns or questions.
June 25, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Eve,
Thanks for your lovely review!
We're so glad to hear that the emails have gone down well. We pride ourselves on having some of the best clinicians in the country & so love to share their learnings with our patients!
Best,
Dennis
New starter
Unfortunately I had an issue with the delivery timing of my medicine (Royal Mail issue not PP) and Rachel and the team were so helpful finding a resolution. I have now started my medication and so far have had no side effects and feeling good.
June 18, 2025
Unprompted review
Reply from Pharmacy Prime
Hi,
Thanks for your review!
We're so happy to hear this got resolved.
Best,
Dennis
Great service
Since I started with prime pharmacy my self-esteem it’s been way better, they care you get on with your medication, they have very easy delivery’s. Never late and great customer service
I really recommend prime pharmacy for the great service they provide everyday
May 28, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Marlene,
Thank you for your lovely review.
As a small business, this means the world to us!
Best,
Dennis
Reply from Pharmacy Prime
Hi,
Thank you for your review!
Best,
Dennis
Excellent experience so far…
The whole journey has been made very easy with help on hand via email or a phone call
June 23, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Ali,
Thanks for your lovely review!
Best,
Dennis
Excellent wrap around care
Excellent wrap around care. Nothing seems too much trouble.
June 18, 2025
Unprompted review
Reply from Pharmacy Prime
Hi Nicola,
Thanks for your review.
We pride ourselves on being one of the leading providers of patient care in the country & as a small business, your review means everything to us!
If there's anything else we can do to support, you know where we are.
Best,
Dennis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.