PharmEasy Reviews 207

Don't order from this application. I have ordered B P Monitor machine and received defective product. I have raised the return request and r
product was picked around 20 days back , still i have not received refund. Multiple time we called customer care but everytime they are giving assurance. Pathetic Service, I suggest not to use if you value your money and time.

One of the worst fraud company. The accept the order and after paying half of the product is showing not available and rest of the product is not delivered fully and customer care is not reachable. Please don’t use there application

Order Reference: 638783553212014592. The failure to honor an explicit same-day delivery guarantee for a medically necessary item, coupled with the systemic breakdown in communication, exhibits a profound and unacceptable deficiency in your operational protocols. This level of service is fundamentally inconsistent with the standards required of a business operating in the healthcare sector.

1. Explicit Delivery Guarantee and Contractual Basis
Prior to placing the referenced order, and due to the medically time-sensitive nature of the required medication, I engaged directly with your sales and customer assurance team via telephone. During this communication, I secured an explicit, unequivocal guarantee of same-day delivery. This guarantee was a material factor in my decision to proceed with the purchase and constitutes a binding verbal assurance of service delivery.

2. Breach of Service and Critical Delay
Despite the clear and confirmed assurance, the order was not fulfilled on the guaranteed day. The essential medication was eventually delivered on Day Three following the placement and guaranteed date of service. This failure represents a severe breach of the express service contract and directly jeopardized the required usage of the medication.

3. Systemic Communication Failure
The critical operational failure was compounded by a complete and unacceptable lack of proactive communication. Throughout the two-day delay, all updates and status inquiries were initiated solely by the customer, requiring multiple, time-consuming follow-ups via both telephone and chat support. This reactive communication approach in a critical industry constitutes an egregious demonstration of poor customer experience and professional neglect.

I hereby register this experience as an act of professional negligence and service deficiency, and formally reserve all rights and remedies available under consumer protection laws to address the consequences of this failure.

Not trustworhty, unreliable

I think no real staff is working at PharmEasy — it feels like only chatbots are running everything!
No one takes responsibility or works on major issues. They just keep raising tickets again and again without any real solution or update.
There’s no reason given for delivery delays, and the way they are frustrating loyal customers shows that PharmEasy’s service is nearing its end.
All employees seem completely irresponsible and careless.

This is the worst online medicine delivery plateform. Don't purchase any medicine from PharmEasy. Never delivers items in given time period.

Horrible experience
Worst ever , no professional ethics
Please dont go for this at all
Doctor consult was worst , they took money n never got back for the report consultantilons

Death is just a step away when an order for critical life saving medicines is placed with PharmEasy. I placed an order for critical life saving medicines on 4th October and the order was supposed to be delivered by 10 PM the same day. After making the payment, the date was moved to 9th to 10th October and then went on getting postponed by 1 day until I cancelled my order yesterday. Totally unreliable and untrustworthy.

Worst service ever and very bad experience. I ordered an injection, order is approved and after 5 days they cancelled the order by saying item not available in our retailer.
Pathetic, if you don't have item in stock why you accept the order.
It's a big system glitch and no care about the patient.
They are playing with the patient 's and his/her family members emotions.

I am shocked and upset with how I was bluffed as a customer. Below is my feedback:
1. Firstly, the phlebologist assigned to me was stinking and I could hardly breathe.
2. While placing the order for my blood test, it was mentioned that a free doctor consultation is included in my package but now when I am reaching out to customer care for the doctor consultation, I am being denied the consultation. First executive says she cannot help with this and I need to reach out to another number. The other number was of Lab and the executive who answered the call says they don't provide doctor consultation at all. I dialled 3-4 different numbers from different sections of "Help" in the app and while 2 of them went on automated responses, the other 2 women did nothing to help and instead made me feel like a fool by saying I am not able to dial the right numbers or that I am lying and there's nothing like doctor consultation, leave alone free doctor consultation. Awesome! Pharmeasy is bluffing by showing these options while placing the order and I have no proof that this option was there and now it's no more applicable.
Please take screenshots while placing your order or else you will be lied straight in the face and blamed.

Very lower quality of delivery service

Please change your delivery policy

Dr are rude ..shamless Dr

632027025001431040 this is my order number and ordered on 30/09/2025. more than 13 days over still they did not delivered . The pharmeasy people are playing with human life. Pharmeasy needs to be banned due to too much delay and neglegengy.

I ordered a facewash from pharmacyeasy for the first time and I received the product with broken seal and less quantity . After complaining I was advised to return the same and was told that they will refund me.i did as advised and now I have been continuously following up on my refund and they are completely refusing to refund my money also not ready to do the replacement. This is really unprofessional,they first send you damaged and used products and once they receive the returned product they will never bother to refund nor replace. They are fraud . Never knew that they were scammer, cheating the customers and eating their hard earn money.

Service is very bad, too much delay and unexpected delay. Many times they take order of some medicine and after 3-4 days they cancelled by their own informing that medicine is not available with them. Very very bad.

fraud and inaccurate body report Given by this company. we 4 members gave blood sample to them for the full body check up but they did respond after getting the money. report gave by them after 2days. I have doubt that report might be not real as no any lab taken long time to generate blood report.

I had a horrible experience with pharmeasy and would recommend all to stay away from these fraud people. they messed up medicine order, hiked prices and lied about discount.

Best CHODU Company Of India. Chodu company with Chodu people as their staff.

I had ordered some crucial medicines on 5.10.25. It was supposed to be delivered before 11 pm on 5.10.25. Medicine has not been delivered till now 10.25 pm on 6.10.25 despite vigorous follow up whole day today. I am sorry to say but I have lost all trust in this company.

Update 7.10.25/ 8.15AM
Medicine not delivered so far. Website says SLIGHTLY DELAYED will be delivered by 10PM today. Same message was appearing yesterday also with yesterday’s date.
Very sorry state of affairs.