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PhilRx Reviews 20,255

•
TrustScore 5 out of 5

4.8

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 14,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that prescriptions arrive on time and they are kept informed throughout the process. Many appreciate the excellent customer service, highlighting the helpfulness, empathy, and clear communication from the staff. The overall user experience is described as easy, straightforward, and convenient, especially with features like automated refills and timely notifications. However, some people were dissatisfied with communication, finding it repetitive or unhelpful when issues arose. A few other people also felt that the product quantity was insufficient, leading to concerns about running out of medication before the next refill. There were also occasional reports of significant delivery delays and difficulty resolving these with customer service.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting its efficiency and convenience.... See more

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Customers... See more

Product

Customers generally express satisfaction with the product, often highlighting its convenience and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting great communication and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used PhilRx twice now and have never had any problems. Their system works quickly and we got our medication without a long wait and at a reasonable price. Everything is done through the doctor... See more

Rated 5 out of 5 stars

You listen...and not just listen, but you actually heard me and then acted! I felt seen and understood... I felt as though the people handling my situation and my initial complaint acted with not jus... See more

Rated 5 out of 5 stars

You guys keep me informed every step of the process. I am made aware that my refill date is approaching and given the option of changing the date if needed. Once my payment has been approved, the pres... See more

Rated 5 out of 5 stars

To begin with, when I called this company, my call was answered promptly! I called several times and each time I was answered promptly, which is almost unbelievable. They were very helpful and did w... See more

Company details

  1. #5 of 53 best companies in Online Pharmacy
  2. #2 of 4 best companies in Pharmaceutical Products Wholesaler
  3. #10 of 93 best companies in Pharmacy

About PhilRx

Written by the company

Smarter Prescriptions

At Phil we are on a mission to help people get their prescriptions quickly, easily, and affordably. Our easy mobile experience helps get your meds covered by insurance and delivered to your door while providing real-time updates and refill reminders.

How the PhilRx Platform Works:

1) Your doctor sends your prescription to PhilRx
2) Within minutes, we will send you a text to confirm your insurance information.
3) We will work with your insurance provider to get you the lowest out-of-pocket cost
4) Confirm your payment and delivery information
5) We deliver your prescription to your home, quickly and easily
6) We will send you a text when it is time for your refills

Phil, Inc. is the company that provides the PhilRx platform.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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